I really liked the nice, relaxing environment at this nail salon--it was very welcoming. When I called at 4:54 pm, the friendly lady on the phone told me the wait would be about 30 minutes, which was no problem as i was going to be a walk in. I walked in at 5:03 pm and signed in. However, I wasn't actually seated until closer to 6:23 pm, and I was assigned to a technician, Jackie, who was absolutely the sweetest!
The only issue was that I wasn't informed about her being NEW NEW, so the nail process took much longer than I expected (I wanted short/minimal design) --I thought I'd be done by 7:30 pm but didn't leave until 8:38 pm. Also, I chose a purple color (as shown), but ended up with a bright Barbie-pink shade instead. After the first coat, I mentioned the color was wrong, and Jackie said the second coat would fix it, but unfortunately, it didn't (you can see in the photo).
On top of that, my nails came out in different shapes. I had asked for a squoval shape, but they looked more like coffin nails. Jackie did notice and tried to fix it, and even offered to stay late to correct everything, but I was tired and just wanted to go home. I scheduled a follow-up appointment the next day at 5:15 pm to fix the color.
The day of my follow up appt, I got out of work at 4:10 pm and was going to be about 5 minutes late, so I called ahead to notify them but couldn't reach anyone. I left a voicemail requesting a call back to confirm if the slight delay was okay or if we needed to reschedule, but I never heard back.
In the end, I did not get to go back to fix the nails, and I was charged $46. My nails fell off about 5 days later with ease and without pain. While the atmosphere and Jackie's kindness were great, the overall service experience wasn't what I hoped for. I wanted to support a local Weslaco nail tech, but unfortunately, I wasn't satisfied with how things went. read more