Best ever , that other review is probably a drug seeker. She is caring , compassionate, and has a…read morelarge patient base. She does not treat and street people. Spends time with them.

From the owner: Bay Area Transitional Clinic/Family Practice Clinic provides for complete medical care with…read morecompassion as we treat all our patients as part of our family. Our staff is well versed in taking care of the patient's needs and will do our best to make your experience with us as enjoyable as possible.

Usually a typical doctor office experience, but I had left a voicemail yesterday and have been…read morecalling since 8 o'clock this morning no answer. A younger lady finally comes in the phone and tells me "I'm sorry you called during our busiest hour and had to wait on hold" I responded with I called yesterday as well with no call back. She begrudgingly made an appointment for me after I inquired for one and after she made it I said thank you and she disconnected the line. It's totally understandable that half your staff is at lunch, but so are many other people who can only make personal calls on lunch. Your frustration is valid, but no need to be rude when your job is literally helping people. If this is your typical day then you need a different job. Poor service on her part, expected better.

Yes, I can agree with previous comments about this location. At Village MD Clinic, I have texted…read morethem messages on the patient portal....A Prompt will follow with this message: "MESSAGE SENT. EXPECT A REPLY IN 3-5 BUSINESS DAYS." Shocking, plus to call and reach out to the doctor or assistant, depends on who answers the phone, they will transfer to an extension, you can leave a voice message and you might get lucky, someone will reach out to you a week later! There is more but that's it for now.

Super great staff. Community vibe and knowledgeable folks. I appreciate how quickly you can get an…read moreappointment. The quality of care I get here is always great. It's nice to have a locally owned small business that employees local talent.

I am really ill and I stressed this with them. 103 temp and more pain than I can say. I could…read morewalk in or make an appointment. I told them I don't have the energy to stay upright and wait if I walk in. So I made an appointment. There is absolutely no point in making an appointment. NONE AT ALL.... I had to leave or end up on the ground.

An absolutely incredible, awesome and amazing experience with Dr. Deborah Koh!! Last summer, I was…read morefinally able to receive an official diagnosis for the extremely rare neurovascular disorder I've suffered with after over 28 years! I'm so extremely grateful to Dr. Koh for being so throrough, detailed, and meticulous with recording so much info for my chart & my case. I'll forever be eternally grateful to her for the official diagnosis so I could finally begin the first steps of applying for disability. She's highly knowledeable, compassionate, and is genuinely interested in helping her patients find the best solution possible for their ailments. She is a relatively young Dr., but somehow she knows more than doctors who are twice her age!! She graduated from med school from the University Toronto, which I feel is a great advantage because American med schools don't seems to teach hardly anything about super-rare diseases (at least not about the one that I have, which affects roughly 1 out of about every 100,000). If you feel that you're suffering from a rare disease & are hoping for some answers, Dr. Koh is by far the best, most knowledgeable doctor to go see. I spent nearly 30 years of going to specialists, only to be left without a single answer. All the other doctors would never listen & would all always blow me off, so after about ten years of trying, I gave up all hope for over 20 years regarding seeking help from specialists until it became critical for me to start seeking to apply for disability. Dr. Koh is the only doctor who I've ever seen who actually genuinely cares about helping me with my disease & who actually listens to me & who treats me with compassion, dignity & respect!! By far the best specialist I've ever seen, and I've seen my share of doctors off and on going way back to 1997!!

I had an appointment with Dr. Abdelmasih and she prescribed some medication. After starting the…read moremeds I called the office on March 9th and left a message with Tamarind notifying her that I wasn't feeling well after taking the meds and wanted to check on my blood work and to have the doctor return my call soon. No one returned my call. I called again later in the day and spoke with Tila who is not very knowledgeable and she took a second message for the doctor to return my call. On March 10th the doctor still didn't respond to my messages so I called again and spoke Crisida (name might be misspelled) I gave her the same message "I'm not feeling well and is my blood work normal". She left me on hold and then informed me the doctor was calling me on the other line but I never received a missed call. I waited about 20 minutes and call their office again and I spoke with a lady and didn't get her name but she's an older lady and I heard huffing and pudding attitude over the phone which is ridiculous but she informed me the doctor was supposively calling me again but Crisida failed to tell me that Dr. Abdelmasih was calling me from a blocked number which is fine but then I would need to adjust my phone settings. Third attempt the doctor finally called me and she seemed bothered because she was driving and her responses to my concerns were Uh huh okay. I'm a new patient with UTMB or wait I was a patient with this medical provider and I will medical treatment elsewhere. The staff members who answer your incoming calls need better training and Tila if she's a nurse then IDK why she couldn't answer any of my concerns regarding the medication.

I went to the clinic and they made me an appointment to se a surgeon before I got the tests done…read morefor the surgeon to talk to me about. I argued the order of the appointment and they said it was fine. When I went to the surgeon said I should not be there to see him until after the test was done, costing me to take off work and loose vacation time. I returned to the clinic for a different procedure a few weeks later and they said they didn't know if the insurance would cover since they didn't ask them almost one month after they made the appointment so I asked how much it would cost if I just paid for it as I was losing another day of vacation for this appointment and they said they didn't know and couldn't tell me after waiting almost an hour in the examination room before they even saw me. The nurse that saw me to take my vitals asked why I was here and said the provider that does this procedure was not even at the clinic that day, so they apparently didn't even know why they made me an appointment. I'm not speaking for all of UTMB but this place is a Joke!