I love Naab & Mohring to begin with! They are the best! Randy is / was fantastic! Smart, Professional and very efficient! Give him a bonus! www.Karynreece.com read more

Such a horrible experience. Two weeks to get a technician out, he spent less than 5 mins in my home, didnt take anything apart, just claimed it was the Impellar. Had to wait another week for the part and fight to be seen again while going on 3 weeks without a washer. Technician comes, again 5 mins total in my home, after 1 load of laundry washer is broken. Have to wait a week for them to come out yet again. 10 mins in, still hasnt taken anything apart. I get its probably the transmission. Which also means waiting at least another week. Page thinks its reasonable to make a family of 5 be without a washer for over 6 weeks because she tmrefuses to send another technician out because we live to far away. Proceed to yell at me that I should be patient and complacent and they are busy so I should just suck it up. Between them and New Leaf I will never use them and never buy a warranty again. Besides a local repair shop even said being forced to wait that long is uncalled for. Not surprised Paige is dogging a customer with a bad review that its all his fault. And scheduling at least 2 weeks out for over 2 years! I was at least comforted in seeing that MANY others had such a horrible experience as well! Don't worry, I had MUCH better luck moving on and fi do g a reputable reliable company! read more

One star is way too much! Our 1 year old Bosch dishwasher leaked at the front and caused damage in our kitchen. We turned off the water to the dishwasher which also turned off our kitchen taps. Reported this to Bosch on the morning of Wednesday, August 13 and were told that we would have to pay a "discounted" fee for the service call. It took 2 DAYS, (August 15) to get a call from Naab & Mohring only to be told that they couldn't come to repair the dishwasher until August 26 despite getting paid for the service call!! Totally unacceptable! They expected us to be without running water in the kitchen for 2 WEEKS!! Horrible company! Zero customer service! Avoid at all cost! read more

Gas range igniters, gas valve and ignition on oven, later several refrigerator repairs over the years. Servicing expensive but thorough. All the kitchen appliances get heavy residential usage, Naab & Mohring is our go-to for repairs. read more

Waiting 3 1/2 months to get my fridge repaired. Called this morning to question if and when they will be back and try again, no return call yet. Getting ready to call the news station to alert the public of this so called repair company. 4 service visits 2 weeks apart all the time. just a run around on the phone. read more

We called Home Depot because our new Samsung range could not be used due to the touch screen being "dead". HD referred us to N & M for a DIAGNOSIS and repair. After a few back and force calls we finally set up an appointment for October 28. Tech (?) came and pulled the stove out to access the control panel. he checked the panel and told us that it was bad and needed replacement . He will order the panel and return to replace it. December 19 2024 , Tech returned to replace the panel with part in hand. After replacing the panel he announced that the touch pad still did not work and he would need to order that now. Flash back to original issue !!! current cost - $217.45 and no stove for Thanksgiving etc. Obviously no stove for Christmas and more cost. I would recommend that the owner who says they try to improve might read these reviews and actually act on them. Please read more

Came into house and diagnosed problem quickly. Tech needed to get a tool from the shop and returned promptly with it. He made the repairs and my freezer is working well. Extremly happy with the service call. Thank you read more

Unfortunately, we did not have a good experience with Naab & Mohring. Our washing machine was leaking, and the first man that came out said he needed to order a part. This took weeks to come in, and another few weeks for him to return. The leaking issue was fixed, but upon first use, it threw an error code and would not work at all. We called, and a different man was sent out who told us it could have been that the first man installed a piece incorrectly, or a different part was now broken - but he refused to look into the issue until he ordered new parts. We called a different company, who came out within a few days, took it apart and saw that N&M had installed a part upside down! They flipped it the right way, problem solved. I called Jim, the owner of N&M to request that they cover the cost of the second necessary service call that we paid for to rectify their mistake - he was defensive, but eventually told me to send him the receipt and he would reimburse us, so I did. No response. Weeks later, I resent the email - still, nothing. Very unprofessional. I do not recommend using this company, when they make silly mistakes and refuse to fix them. read more

One of the most awful experiences I have ever dealt with. My family purchased a new GE wash machine from Orvilles and paid extra for the warranty. Naab is contracted for there service calls in which it took 2 months to fix our new machine. The service tech came out initially and did not listen to what the problem was and left one minute later saying he knew the problem. We waited an additional week for the part and the technician came back to find out that he misdiagnosed the problem. They came out again and misdiagnosed the issue which then led to several delays. They finally sent out another tech who said the washer was fixed and when my wife went to use it the unit still had the original issue that we called in for. My wife and I gave up, used YouTube to find out the technician did not connect a wire from the main dashboard causing the unit not to work. Call center staff not friendly and no ownership of the warranty service from Orvilles. My extended family and friends will never buy from Orvilles again and Naab is a scam. They provided us with detailed bill of services that is going to be taken care of from the insurance company. read more

I love this company. Everyone was friendly and Professional. They do quality work and I highly recommend them!

Randy come to my house today to replace heat pump in my Bosch dishwasher. He was very efficient. Looked like he knew his business. He was courteous and friendly. Randy also gave me the tip to run the hot water at sink prior to starting dishwasher to save workload on heat pump. For over 5 years I had not been doing that. Thanks, Randy! read more

This company has serviced my now, 2 year old refrigerator/freezer twice and both times it is fixed for a couple of weeks and the same exact issue returns. They were at my house 5/2, 'fixed' the freezer and today, 5/28 I arrived home from work and the freezer was completely defrosted. So incredibly frustrating. read more

I've had quite a few repair men in the past. No one compares to Naan & Mohring. Ken is the service man who has been taking care of our requests. He's fast, efficient and professional. I haven't had to call back for the same problem ever. Pricing is easy on my pocket book, making Naan & Mohring a great value. Obviously this is a good company because of the experienced staff. Highly recommend them. read more

This company is an absolute joke. Stay far away from this place they don't actually fix anything they come to your house and refer you to someone else then you still have to pay there absurd survive charge of 200 dollars. Not only are they extremely rude and unprofessional the tech didn't know how to even fix the dishwasher he had to take pictures and send them out to ask questions about it. Again the 2 stars they have on here speak for themselves do not hire these lousy people to do anything for you. read more

We had to wait almost a month for an appointment. Part of our dishwasher came loose and out of warranty so we called them to attempt to replace it. The man came, took pictures, and sent them off somewhere. He then told me that there was nothing he could do and to call Samsung to see if they could replace or repair it. Charged me $190 to do absolutely nothing. Go somewhere else. Anywhere else. read more

A cable company gives you a better estimate of when they will show up!! They don't call you to tell you when the Tech may show up, and when you call them they are rude and give you a four hour window only to have the Tech show 2 hours after the 4 hour window they gave you! 2 days taken off of work to accommodate these clowns. Office closes at 430, so you have no way of knowing if Tech is even coming!? Piss poor system! It took the Tech 5 minutes to fix a $1000 dryer used maybe 6 times. He took the brunt of the complaining even though its the Company's piss poor method of scheduling and customer service thats to blame. Horrible company. Will not use again. Orvilles is no shinning star either. 2 companies that deserve one another! read more

They fixed my fridges compressor when it went over the summer through my warranty. Great service and speedy. Seem reliable and kept me in the loop in when the part came in that was needed. read more

Please stay away from this company! You will thank me later! They are unprofessional, rip offs and certainly not knowledgeable! The service person that came out to diagnose my fridge told me that the parts needed wouldn't be more than $100. When the unprofessional drunk staff called me to give me the quote it was almost $400. When I tried to inquire why it was so much the drunk staff was very nasty, rude, uneducated, unprofessional & hung up on me. I called the manufacturer & needless to say the part I need only cost $11.75! They are the worst company in western ny! read more

I was referred to Naab & Mohring by my best friend. On Sunday my dryer would spin but there was no heat, causing my clothes to not dry. I called Naab & Mohring on Monday morning and today (Tuesday) my dryer is fixed and ready for use again. He arrived about 9:15ish, had to get a part and was done by 10a and the price was great!! I will be referring this company to any and everyone.. read more

I contacted them to repair a broken window in a wall oven because they were in the authorized list for kitchenaid. Repaired the window but during installation one screw was stripped and as door was being used it began to gap. In October called to have them repair their installation. Was told I had only 30 days to object to installation, so I had to pay for a service call . They did reduce service call to $50 but it was a 5 minute fix to install a new screw. Serviceman admitted it was faulty installation. read more

I couldn't be more disappointed in this company. First they came out to fix water in frig, next the water taste awful (not their Fault) Then ice stops working a week later, then comes back on, then i call and they tell me I'm a week over the 30 days when they where here so I have to pay another service charge, They come out do nothing call them next day to tell them they day "oh you need this part" And tell me it will be $289. so I say ok. Need my ice. Never heard from them for over a week. So I call to be told "oh they don't make that Part anymore" Really I have to call you! So I call another company Yes they have the part and can come the next day!. Do not use naab they are not about customer service at ALL!! I will be contacting Orvilles because they recommend them all the time read more

If I could, I would give this company a 0. The woman who answers phones is the rudest person in the world and I can't understand why the owner keeps her. In short, they lost a part and blamed the warranty company for it; when they had it all along. Was literally laughed at when I would try to call and resolve the issue. Recently, Bosch just released a recall for their dishwashers and Naab & Mohring was on the list of service centers to repair. I explained what had happened and the gentleman said he had other people share the same concerns and will be taking Naab & Mohring off of their list. Whomever the owner of this company is: All of your responses on Google Reviews say that you want to make it right; but not once..EVER did you try to make it right with me. I also notice that you tell people that they are not in your system..so full of &^%$. read more

We waited 9 weeks for a part to come in. They called us to give us a time frame of when they were coming. I asked if they could come at 11 instead of 10:30. She agreed. At 12:15 I called and stated I have been waiting and no one came. She said we did not answer the door. The repair man lied and said he came to our home and we did not answer. We were all home. I explained we were there and I have proof that no one came. We have cameras. They came back out and installed the part. He was literally there for 5 minutes. He never checked to see if it worked. My dishwasher is still broke and they charged me $130 read more

Updating 7/19/18- We fixed the washer ourselves, just as I told the office staff we would. Just as I told the repairman, the bearings and seal were defective, as was the spider bar. After the temper tantrum was thrown by the repairman, I was given the number for this businesses part supplier. I was told by the parts supplier in Cheektowaga that in order to replace the bearings and seal in this particular appliance, we would need to replace the entire tub which was untrue. This just tells me I was going to get overcharged by this business for parts and labor, or told it wasn't worth fixing and to simply purchase a new washer. To sum up, we have a working washer, no thanks to Naab and Mohring. read more

Naab & Mohring - Appliances & Repair Near Me - Depew, New York

This company has been out 4 times to fix my dryer and it's still not fixed. They came out in January for the first time and it is November and it's not fixed. The company sent the same person out three times. Each time he presented himself unprofessionally. He can the first time locked himself in the bathroom of my house and went through my laundry. He placed a bra in the dryer. The next time he locked himself in my bathroom again, God knows what he was looking thorough. He said he had to order a part. The third time, he comes back with the part closes the door to the bathroom and uses the toilet. Then comes out and days the part is broken . The 4 th time, I arranged to have someone at the house and they did not show up. This company has terrible business practices and cares little about the customer. read more

Horrible customer service. No communication between workers. Somehow it's ok that I've wasted 2 days and soon to be another.. had to throw food away at my expense.. for their mistake.. and worst of all is that they have no intentions of making it right by the customer. No stars! read more

Please do yourself a favor and stay away from this repair shop. Cost me $125.01 and I finally cancelled the service. I was never so happy to lose the money because this would allow me to never deal w/ this repair shop . I received nothing because after excuses for not getting the part I cancelled the work. Nothing but headaches . I lost $125.01; however, another $100.00 plus would be due if they ever found the part and I allowed them to install it. . Two months of promises to return our phone calls that never came made it a relieve to lose the money just not to deal w/ these people. Repair person came down and never opened the refrigerator as he wrote up a repair order for the repair part. He wanted $50.00 additional for the return visit to install the part. All we wanted was a phone call for an update on the part but when we did contact them it was either they ordered the wrong part, it's on backorder, I went home sick or were still looking into it. PS : We found another repair service that came down in a few days, charged half the price for the part and did exceptional work. ONE STAR IS TOO MUCH!!!!!! read more

Had a service call today by one of your technicians to survey my Samsung washer. He took one look at it, shook the tumbler and said that it was dead and needed to be replaced, trying to repair would be too expensive. The cost for this horrible advice was a $176.00 . He didn't spend more than 10 minutes here and he left. WOW, I don't think Doctors charge that much for that short period of time. You would think a $25-50 charge would have been more than adequate. I would advise anybody looking for service on a washing machine to go somewhere else. My gosh, this guy could be driving around all day, grabbing $176.00 fees like this and never working. AVOID NAAB & MOHRING. read more

The reviews on this place are spot on STAY AWAY! Bad customer service, poor work, ownership that clearly doesn't care about the customer. Not to mention the questionable work practices. For example, they attempted to install a broken part that the employee told me it looked like someone had opened the box and put it back because it was broken. He offered to install the broken part because it might work? I then waited two weeks for them to show back up and the repair didn't even fix the problem. They have no idea what they are doing, listen to the one star reviews...... read more

UPDATING LESS THAN 24 HOURS LATER! I go to load my freshly 'fixed' dishwasher by Naab & Mohring, and surprise! I CANNOT OPEN THE DOOR to the unit because their repairman (the third of their illustrious and professional repairmen to visit my home for the same issue) PUT THE KICK PLATE ON BACKWARDS! I have never wished for a business to shut down until now. This was it. What a monumental joke. I reported this place not only to the BBB, but directly to Frigidaire corporate. There is NO way this appliance 'repair' company should be an authorized repair agency. At this point, I wouldn't hand them my watch to wind up... read more

Is it possible to give negative stars????? The WORST customer service EVER!!! Over priced and took them MONTHS(yes MONTHS) to fix my fridge. Receptionist are the worst. The meanest people ever and apparently they have no manager to talk to. DO NOT USE this company!!!!!! read more

Well, I'm jumping the gun on this review. If they redeem themselves, I will be sure to either update it. But as soon as I googled their name and saw the low ratings, I'm like oh go figure! We bought a Samsung washer/dryer from Orville's back in January or so 2017. (I LOVE Orville's, I like the washer/dryer, I am not impressed with Naab and Mohring thus far) - this is the THIRD time I'm having them come fix the dryer. (Which is still under warranty.) The first time was March or so 2018, the second time was August 2019, and now again. All for basically the same issue. I want to say it was the bearing, it makes this loud screeching sound, it works, but it's super annoying and who knows what more damage it can do, so we don't use the dryer. As I said, they came in August 2019, which during that visit, the repairman actually messed up the control panel, where it's now pushed in. My husband was going to fix it, but since we have to have it serviced AGAIN within two months, we'll just have them fix it. I called about a week and a half/two weeks ago. They said they'd be out today, October 21. I didn't push it, even though my husband asked if I mentioned it's the second time since August. I'm like whatever, it's fine. We went yesterday and did our backed up laundry at the laundromat and I'm like thankfully tomorrow we'll be able to dry our clothes again at home! Well, I forgot to call and ask them to have the Naab & Mohring call my cell phone with the timeframe. I didn't want to ask my mom to sit at my house waiting for that call when I may need her to be there for the repairman. I called this morning at 8:46 and they said they'd forward the cell number to them. Finally around 10:20 after no call, I asked my mom to run and check my machine, just in case they had called that. Which they did. So I called them back. I was told by Kim with no last initial that they already came and nobody answered. Ummmm, yeah, because nobody was home, which is why nobody answered the phone either! This last attempt was around 9:00, whether that is a call or their arrival at my house or both, I'm unsure. I said (and I will admit, I was very agitated for more than one reason, so it wasn't my nicest voice) I really need them to come today because this is the second time since August, it needs to be fixed. She said they would try, but there was no guarantee, they may have to reschedule. I basically said that's not acceptable and I'd like a supervisor. Which conveniently, there wasn't one there. I did mention, again, about updating my number that morning. All Kim could say was they attempted before they got the message about that. I asked why nobody called that number to at least tell me what happened. She had no answer, I'm pretty sure she just ignored the question and went on & on with they called the number that was listed. And again, I get that, but when they got the updated number, good customer service would be to call and update me with what was going on. Not just ignore my existence, leaving me to wonder what happened! All Kim did was be sure to let me know this was all my fault for not answering or being home and that they can't guarantee they'll get there today. We will see if they still come today, then maybe I'll give them a higher rating. But based on what I'm seeing, I don't see them putting much into the service they provide. Between this being their second return in two months and their lack of empathy for customers, I am not holding my breath. And funny, I see a 2.5 on Google reviews, a 1 star on Yelp, a 3 on Angie's List, a 2.3 on Birdseye. So this seems like par for the course! (I'm done with my Google review and after this I'll head to Angie's List, then Birdseye to leave this same review! I'm not super big on reviewing things often, especially a negative one, I usually just drop it. But I'm REALLY aggravated right now!) read more

These people are absolute crooks...they came in to fix my dishwasher, which was working when they came in. Replaced a motor, turned it on, leak detection came on again. They took apart again, rewired, the machine arched, turned off again. I was told by 2 incompetent "repairmen" that the machine needs a control board, was told it would be a week or so to refix, will order the control panel. I called them 3.5 weeks later to be told the panel is not covered; they tell me too bad, you need to call the warranty company. They also rewired my garbage disposal incorrectly. Thank god for circuit breakers, or my house would have burned down...complete incompetence read more

Has the absolute worst office customer service personnel of any company I have ever dealt with. Combative and intransigent are two accurate descriptors. They have absolutely no idea of the concept of customer service! read more

Just a friendly PSA...... Should you be in need of an appliance repair and your warranty selects Naab & Mohring in Buffalo to do your repairs just say NO! Ask for another repair shop, you will thank me later! 2/06 - call for service because microwave breaks 2/07 - Naab & Mohring say they will come out but no appointments for one week. 2/13 - they come but need to take the microwave back to the shop to diagnose it 2/21 - haven't heard anything so call for an update. Was told still diagnosing need a senior tech to look at. Will call me back after he arrives at 9am. 2/22 - Received call at 9:15am was told senior tech determined a part was needed and they need to order it. Will take 5-7 days! WTF!!!!! First why did it take a week to get a senior tech to look at and he can figure it out in 15 minutes. 3/4 - Still haven't heard anything so call back. Oh, umm yeah your part JUST arrived. We will work on it tomorrow. 3/6 - **********crickets********** 3/8 - call again, placed on hold twice to then be told that they need to order another part because what they ordered was wrong. When I said "your ordered the wrong part" the secretary replied "umm, no, we just need another part". SERIOUSLY FOR THE LOVE OF GOD! I have asked to speak with a manager and was informed he was not in and he will call me. Yep, just like the 3 other times I was informed someone would call. So 1 month in and NO microwave and no end in sight! STAY FAR FAR AWAY!!!!!! read more

Avoid this company. They scratched our floors, never called our multiple repairs in to the manufacturer, their customer service ladies were rude, laughed at me, told me "whatever" and " I don't know know what you want us to do about it" when I complained, and they don't show up when they tell you they will. After many, many calls and a ridiculous run around, I had to get frigidaire themselves to send another company out because Naab was so delinquent, unreliable, rude, and frustrating. They have a C- with the Better Business Bureau, it should be an F. Orvilles sent them to us and if you can get someone else out instead, do it! read more

We bought a brand new Maytag microwave and just after the 1 year of warranty, the latches stopped working. I had to pay them just for coming out and looking at it, the tech said he fixed it. 5 mins after he left, it stopped working, another guy came out, tried to fix again, and the moment he left, stopped working. They quoted $22 of new parts so I said sure. The tech just left and installed everything, and low and behold, it was actually $60 worth of part, $45 labor cost, so a total of $124.99 so now we have put in $228 into when if I knew the cost, I would have declined and just bought a new one. I called the office before the tech today left and they were both very rude, I could hear Sarah yelling the background and then Christie whom I was talking too said there was nothing she was willing to do. I asked to talked to the owner and she didn't let me. Extremely unprofessional!! read more

HORRIBLE customer service. Tech came out to fix my ice machine on friday. We woke up Saturday and everything is broke. Fridge temperature 71 degrees. I call talk to kim she says sorry we dont have techs on the weekends someone will call you next time we open. I had to throw away all the food in my fridge and freezer. KIM says oh they must of put in a bad mother board sorry this happened but theres nothing we can do for you ar this time. So we will see what happens monday when they open. read more

Called July 3rd to make an appointment for our stove that needed repair. Was told July 16th was the first available appointment they had so I reserved it. On July 13th (the Friday before the Monday apt), I called and asked for a block of time so I can make arrangements for someone to be at the house. July 16th rolls around and my grandfather gets to my house at 11:58 with a note on the door "sorry we missed you." I called at 12:07 and asked if the repair man was coming back, I was told no. I stated that I was specifically told 12-4 and that's why I called Friday. I was told that it was only "possibility." Yeah because everyone stays home 24 hours a day 7 days a week so YOU NEED TO BE THERE WHEN THEY SAY. Absolutely ridiculous that the repairman was not going to come back that day. When I told the secretary or whoever I was going elsewhere it was replied with, "okay". Lol, after reading these reviews I'm glad they didn't touch my stove. read more

We bought a dishwasher from Lowes and were given Nabb and Mohring as a contact for our repair. We setup an appointment for the following week, my wife taking the whole day off since they can't tell you any more specific a time than "sometime that day". I got a call at work, even though we had given them my wifes number as the contact saying he was in front of house but our driveway wasn't plowed and he wouldn't drive in, we would have to reschedule. I called my wife and she went out with a push broom and swept the inch of fluffy snow out of his way so he was able to "make it" into the driveway. He looked at the dishwasher and said he would have to order a part and they would contact us when it came in. A week later we received a call that the part was in and setup an appointment. Of course that morning we were only told "sometime today" again as an arrival time. My wife again took the day off. The tech arrived and said the part ordered was not the correct one and they would have to reorder it. Another week passed and they called to setup the next appointment. I took the day off this time as my wife was running out of days. They called and instead of telling me"sometime today" they said the wrong part came in and they would not be coming out and would have to reorder part again. My wife called and asked to speak to someone besides the extremely rude receptionist. She was told nobody was available but the parts manager would give her a call to discuss our problems with their service. Of course we never heard from anyone till they called to setup our next appt. I again took the day off, got the customary phone call, and waited for the tech to arrive. Once he arrived he again stated that the wrong part was ordered and he would have to reorder the correct one. He told me he tells the office what the problem with unit is and they lookup and order the parts which is why they keep receiving the wrong parts. Again my wife called and wanted to speak to the parts manager and again he would call her back. Still waiting. I looked up the schematic and parts list and was able to locate the correct part. All this trouble for a $5.80 part, the shipping was more expensive than the part itself. Yesterday they called and said the part was in and wanted to setup an appointment for today. i told them I could tell them when they called that morning if I could get time off since we had already taken 4 days off for this. With the amount of trouble they had caused you would think they would try and accommodate our time availability but they refused. They said they couldn't give us an approx time since we lived "so far away" although we live in East Aurora which isn't that far from Buffalo. So now we have to wait until March 5th to get it fixed since it was the first Sat appointment available so we wouldn't have to take a 5th day off work. We first called on January 11th and they will hopefully be able to finally get it fixed on March 5th which is just about 7 weeks to get this repaired. Of course this if they are able to finally order the right part for a change. I would strongly recommend you hire ANYONE besides Nabb and Mohring for your appliance repairs. read more