Aw man!!! This place is the best! Low lines... low key beautiful small building... friendly…read morestaff and ALL that! Hidden gem to take care of DWP stuff. Parking is street but available, but the staff are cool! (I got properties and had to give entry keys; plus I had some billing issues they resolved QUICK!!! Love this spot....:.)

Poorly managed/operated, ..... Don't bother going in person to pay your bill. You'll be waiting an…read moreunnecessary amount of time. Maybe they should hire more people and fill up all the windows so that they can take care of people in a more appropriate timeframe.

This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

Service here is great. Can be busy at times, but take a number and the go through everyone quite…read morefast Plenty of seating available to wait, a/c works just fine. Staff are well trained and helpful.

1 Star LADWP has…read morebeen one of the most frustrating and damaging parts of my ADU project. My detached ADU received its Certificate of Occupancy, but LADWP has still not activated power because of confusing, inconsistent, and poorly communicated meter-spot instructions. This is not a minor inconvenience. The ADU is complete, but I cannot use it, rent it, advertise it, host anyone, or operate it because LADWP has not provided a clear path to meter installation and activation. LADWP first provided one meter-spot direction. Later, they issued a revised meter spot relocating the ADU meter panel. My licensed general contractor followed LADWP's revised instruction. Then LADWP issued a correction notice requiring a "2-gang panel," even though the primary house already has an existing meter and service, and the only new service needed is for the detached ADU. This requirement makes no sense to us without a clear written explanation. My licensed contractor has asked LADWP to clarify whether a new two-gang meter assembly is actually required or whether the correction notice was unclear or incorrect. Instead of quickly resolving the issue, LADWP has left me stuck after final approval with no power, no clear written correction, no confirmed reinspection date, and no confirmed activation date. The communication has been extremely poor. Different instructions, vague correction wording, and no urgent supervisor-level resolution have caused unnecessary delay and financial harm. As a homeowner, I relied on LADWP's instructions, my licensed contractor, and the inspection process. I should not be punished because LADWP issued confusing or inconsistent requirements. Every day this continues, I suffer real loss-of-use damages. A completed ADU sitting without power because LADWP cannot clearly explain its own meter requirement is unacceptable. LADWP needs serious improvement in accountability, communication, and customer service. Customers should not have to chase multiple departments, elected offices, customer relations, and supervisors just to get a basic written answer about meter installation after final approval.

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There's no words to describe how much I hate this company and I hate that we have no other option,…read morebut to work with them. They literally charge me because I paid more with one of my payment plans for a goddamn bill of $4000 that I've been trying to pay and every year they stick me with a $3000-$4000 bill. I'm so sick and tired of these ridiculous prices.

They cleaned out our deck drains for us and were on time and explained everything that needed to…read morebe. We had tree roots that had ruined a pipe and needed to be replaced. Jose was great.

Amazing job and Professional. I am really pleased with the work and price of Charlie's Sewer &…read moreDrain, Rooter Co., they were the most responsive and friendly. After visiting under my house in the small crawlspace, Carlos and his team explained what was needed a gave me a free and competitive quote. Communication was very friendly and clear. I highly recommend this company. I am very grateful for Carlos and the team.

I'm going to give a straight up 5 star review for the crew of people that came to help me yesterday…read morefrom SoCal Gas. I had a complicated problem and Pedro and 2 others came out early am and started examining everything and began the process of elimination and pretty quickly found the source of the problem was coming from the company side of the pipes. They explained everything to me and what needed to happen. While they knew it was an issue they had to fix there were a few options as to what could happen to be able to fix it. They had to turn off the gas and someone else came out a few hours later and did some markings. Then around 6pm or so another crew came to fix the problem. It looked like this was going to be an all night kind of thing. It also looked like it could be a rip the street up fix. (Ugh!) But these super smart people looked into every other option (shout out to Tara and Josue!) and figured out the problem (a clogged pipe) and didn't have to rip anything up! They cleared it and made sure everything was working and were truly happy to see me so happy. These are people that clearly take pride in their work. They were all so smart and professional I was very very impressed. I didn't know what to expect and I will admit my cynical side expected that to fix the problem was going to be a nightmare and it was just the opposite. This morning Pedro called to check in and make sure all was well. I feel very lucky to have that group of people come to help me. I only wish I remembered all their names! They deserve praise!

First technician they sent out was horrible. I stayed home from work to be there if he needed me. I…read morewas with him for 3 hours and instead of giving the paperwork and explaining why my gas was not being turned on he just disappeared; not even handing the paperwork to me. The only reason I'm not giving it a one star is because I explained my situation to the company and they sent someone out much nicer and more professional. Please work on your customer service.

Since I've been back on this side of town, I've reverted back to paying my bi-monthly bill in…read moreperson. Even better, sometimes I can walk here so I don't have to worry about feeding a meter. For a while, it was appointment only at this particular office which was frustrating since I just started coming back here again during this time, and was not aware (I wouldn't have been on any email list regarding this either). This went on for a few months then finally I was told next time in person that they were back open as normal. Now you take a ticket (deli-style) but the wait isn't usually long at all. Plenty of seating, security in the corner, all good. Employees at the window have been nothing but friendly; I almost look forward to coming here since I've never had bad service. Once again, I will say I am just paying a bill, not trying to get service turned on or any other issue. Thanks LADWP Hollywood office!

At this special location the LAWDP Hollywood people are so kind that I prefer to go in to pay my…read morebill. That's right! In person. Each time it's due I go and I never feel stupidly d when I ask questions about it. It's just nice to be around kind humans that can help a customer understand their bill. It's a clean office and security is helpful as we all know it can get cray outside but inside we are safe and sound. Very rarely there is a wait and we are lucky compared to other electric offices in town. Thank you everybody, see you every 2 months! Your Hollywood neighbor - Beau :)

Although the employees at this location (when it was open, now they are closed due to COVID) were…read morenice, courteous and professional, I will not give DWP 5 stars. Since this office is a part of DWP - 3 stars is the top that I will give. DWP company is not the best, and they tend to overcharge, so please pay attention to your statements, every single time. Now, it is convenient to pay here if you need to do so in person. They have a little box for payments drop offs and do provide envelopes. You can securely put your form of payment in the provided envelope, just don't forget to write down your account number, drop it in that box and go on with your day. Once again, they are still closed due to COVID, so the next review will be an update when they will open.

We had a power outage that was reported by like 900 residents in the SFV. I live in Granada Hills…read moreand we called to find out if it was just us, because we had power come back on, but our fans and refrigerator were running low. They have fixed the problem before the evening ended and I couldn't be more happy! Thank you LADWP for helping us and others respond and restore so quickly during these trying times.

First of all, I am a disabled veteran and it took me a while to get to the window. I also have a…read moregas leak at my stove, so I went on the other side to get that taken care of before I went on the other side. The screen said 1006 which was my number, and even though someone went in front of me, they still denied me. They said that I had to go all the way in line again, even though my bladder was about to burst, I'm taking care of my dying grandfather, and my two children. I literally had no time for this. I have been trying over a month to be able to qualify for the financial assistance and they denied me again. I told them immediately that I would report this. They are the worst service that I've ever seen in my life. Don't go to this place. So Cal gas is all right, but LADWP needs to be fired. Worst value, worst service, worst people If I could get it at zero stars I would. God bless you all, you will need it.

It's really nice to be in a city that has a local community run utility. Unlike the gas company or…read moreEdison, they are responsive and helpful and make any repairs that are required in a timely fashion. It's been great to be able to call a number and speak with someone not a call center rep. Who would have thought it would be that hard to find an experience these day that simply is a local business feel. It reminds you why? I'm happy to be in Pasadena as a resident.

I called so that this water leak can be taken care of but today the water still leakingread more