I have always had an excellent level of service from this surgery - alot more helpful reception…read morestaff and doctors who take the time to talk to you. I had a much different experience in Leeds where you had to wait at least 2 weeks for an appointment and once you got to see a doctor they were already writing the presciption before you entered the room! - So i really appreicate the service from here. It has recently merged with the doctors behind it and so have moved to the larger building behind but thsi move has been well signposted.

I have been registered with this doctors for almost a year, All of the doctors in this practice are…read moreabsolutely fantastic and will help you to under stand anything you need to, and also assist you in progressing to becoming well again. They are there to help and they certainly go out of their way to help. The practice is fairly big, has a selection of toys for children to play with whilst you wait, the receptionists are lovely and friendly. There is a selection of magazines and papers to read whilst you wait but don't get too comfy as you won't be waiting for long!

The best doctors in the arearead more

This is a modern GPs surgery in Howden.Wallsend. I have used…read morethis surgery since moving from another area a few years back.It's like a breath of fresh air compared to some doctors surgeries. I cannot complain about the service I receive from here,it has always been the best on offer. There are no nightmare receptionists,customer care seems top priority and everyone is treated with respect and warmth. The building is light and airy and very welcoming and has an open reception desk.There are lots of self help and information leaflets available and a notice board area.Plenty of comfortable seating,a childrens play area and toilets. They offer a physio service at the surgery should you be unlucky enough to need it along with the usual health and support clinics.There are plenty of staff to help with queries ect and the whole surgery seems so well organised and the staff efficient and well trained. Always five star service here.

I have just read the review already online and I agree with it 100%. It says everything I would…read morehave said had I written a full review. My husband and I have both used this surgery for many years and have never had reason to complain. It is important (when you are 70+ and 80+) to know you will see friendly faces when you have reason visit the doctor.

This surgery covers a wide area and does so admirably. I usually see Dr Little who has done wonders…read morefor me in the time I've lived in the village. Christmas gone Dr Reynolds personally treated me for some considerable time as my COPD had me in bed for most of the holiday until I saw Dr Reynolds for an emergency appt the 1st day after christmas.He spent quite a few hours over 3 visits in 4 days to get me up and going again. I shall be eternally grateful for that. Dr Reynolds and Dr little are indicative of all the staff in this surgery and Stillington is a very lucky village to have their presence. Ray Cooke.

Park Lane surgery is friendly with a well trained staff to take blood, do ecg's etc. For…read morecontraceptive issues other than the pill you are refered to the hospital however. Sometimes you can make an advance appointment for routine appointments eg prescription reviews but some days you can only call on the day which is hopeless for those who work and are non-urgent. Doctors are friendly and Dr Little, Dr Dewhirst and Dr Reynolds are definitely the most attentive and confident. There is a pharmacy within the doctors that does up the prescriptions.

The health centre or clinic is located behind the top end of Bedlington Front Street, beside the…read morelibrary. There is a private car park with many spaces available including two disabled spaces very near to the entrance. There is also a carpark adjacent to the clinic. If you are driving to the clinic take the road leading up the bank alongside the entrance side of the Netto store and take the first right. The clinic has two sets of sliding doors which open automatically and which provde easy access for disabled people and those with prams. Inside there is a small waiting area with soft chairs. There is a small area especially for childen where they can play with books and toys. There is a reception desk at the left hand side with a small window where you can talk to a staff member to make appointments etc. The clinic now has a self check in service if you have an appointment with a GP or nurse. This works electronically and is located at the farthest end of the room after you enter. When the doctor is ready to see you your name comes up on a electronic screen mounted on the wall. This beeps when the name changes. I find this a little invasive and a bit of a challenge to privacy but it saves the staff some trouble. The doctors rooms are located in a maze of corridors. Sometimes the doctor will leave the door open or greet you in the corridor. There are mostly male GP's but if you are a female you can sometimes arrange to see a female doctor if it is an intimate issue.

Tower court health centre is a clean, fairly modern surgery. The ladies on reception are usually…read morefriendly and my doctor is nice although theyre normally a bit behind so tend to have to wait a while to get seen. It has lots of free parking outside.

Nice big surgery & helpful staffread more

I have been a patient at this surgery for 49 years now, and from the start it was always…read moreexceptional, particularly when we had Dr Rhodes, Dr Carter, Dr McKeown, Dr Hargreaves, and 1 or 2 others who's names escape me, this surgery was renowned for it's care. Sadly, all of these doctors are now retired and this surgery has gone into a steady decline, with the exception of 1 or 2 doctors who are reliable, but in normal times, you can never get to see them as they are in such high demand, because nobody wants to see a locum doctor, who is here today, gone tomorrow, for an ongoing health problem that warrants some continuity of care to at least instil some degree of confidence in the patient. It is extremely hard to get an appointment at this surgery nowadays, and I am talking about normal times, and not during Coronovirus, firstly you have to get an answer to the telephone, then when you do, no matter how often you call, you have to listen to roughly a 3 minute speech telling you what to do in case of emergencies etc, which is necessary, but now we have to listen to what we should be doing as to coronavirus. Wouldn't it be a good idea to divert you to another number for this information, instead of having to listen to it over and over again, even if you ring the surgery 3 times in one day, but surely shouldn't we all know what we should be doing regarding Coronovirus. Just recently, I waited 38 minutes on the phone before I got through to someone who could give me an appointment for blood tests with a nurse. THIS IS NOT ACCEPTABLE! Absolutely not acceptable, especially when you are forced to listen to that dreadful music, if you can call it music. It is a dirge and if you are suffering from depression, which I am sure many people are, this will do them no good at all. If you are wanting an appointment with a doctor, then you run the gauntlet of the dreaded 'old school' receptionists, and I mean those who have been in this practice for nearly as long as I have been going there and taking my 3 children who are all adults now. They show no recognition after all these years of going there when you visit the surgery, and are even worse on the phone. Believe me, if you can get past these 3 little Hitlers, you are a force to be reckoned with. Just last week I went to collect a script from the Pharmacy and was rather surprised to see that there was an Item missing. This was after the Pharmacist had already given me 3 tablets to tide me over the weekend as they hadn't received the script from Moorlands, even though I had ordered it in good time. I went to the surgery and after quite a lengthy wait, but bearing in mind we are dealing with unprecedented times and she was the only one on, I asked one of the little Hitlers if she would check my order as the Gabapentin was missing. She did and immediately said 'that's because it wasn't ordered'. I assured her I did order them as I clearly remember ticking the Gabapentin then having to custom request my next item. She adamantly told me I hadn't ordered them and cockily printed off the only thing she said I had ordered. I was just as adamant, as I knew I had ordered them, so I asked her if she would have a word with the doctor to see if they would prescribe me some, but her answer to that was a definite NO, which was no surprise. In the end, she said she didn't like being told that she was wrong, although I never used those words, and I told her I didn't like being told I hadn't done something when I knew I had. She almost reluctantly, said she would put the order in. I asked her if she would please mark it urgent as I suffer great pain from a condition and I had run out of tablets. She very reluctantly said she would. Somehow I didn't believe her, so I came straight home and logged on to Moorlands ordering service and explained the situation, that clearly there had been a computer glitch, either with mine, or theirs. After working with computers all of my working life I know this can happen, and would they please make sure this order was given priority as I had no tablets left. I wish I'd told them that they were late sending my script to the chemist, which I should have had by the weekend of Dec 19. This was on Dec 22, so here I am, now on Dec 26 and still no tablets, in terrific pain, and obviously not going to get any until at least Monday. I have just logged on to order something else, and I specifically noted that the Gabapentin were only ordered on Dec 23, too late for me to get them before Christmas. This is just another example of the couldn't care less attitude of SOME of Moorlands staff, especially this particular little Hitler. Not a bit of wonder that this surgery was in SPECIAL MEASURES a few years ago. I do feel sorry for some of the doctors and nurses who give their very best to care for their patients, and some of the newer receptionists who greet everyone with a smile and a greeting. Neither of which I have ever had from the 3 little Hitlers.

Great service when my husband went, he was seen by Mark and referred to the hospital for urgent…read moretests. We had the tests and results within 3 weeks! Fab NHS

I go to this surgery simply because I have no other choice. I realize the staff are overworked and…read moreunder funded, but you know what? It's the same in my job. Except that if I treated people the way the auxiliary staff at this surgery do, I'd be sacked. Today was no exception. I went in for fertility testing- the NHS isn't known for its bedside manner, but this is a pretty heartbreaking thing my husband and I are going through. The nurse who does the blood work is always incredibly nasty but but because I was so upset about these tests, I tried to be cordial. She was just rude in return and even argued with me about a form I was supposed to have- a form that I've never had by the way. It takes weeks to get appointments here, plus this testing is time sensitive, and this awful woman almost didn't do my blood work because of a non existent form. I left the room in tears but couldn't go home because I had to renew a prescription. The woman at the front desk never once made eye contact with me but still managed to be extremely rude as well and treated me like I was stupid. All while never looking up from her computer. So, if you like waiting 2-3 weeks for an appointment where you will more often than not get treated like crap, this surgery is for you!

I can only speak as I find, yes the appointment system is quite bad, but if all the time wasters…read moredidn't book an appointment "just in case" it may help. Also this is the same for every clinic that I have heard about, but in saying that, when I have needed to see a doctor I have always been able to do so (and on the same day). Yes I have heard that some of the nurses can be a bit brusque, but I have always found them to be fine with me. On the whole I am more than happy with the service that this clinic provides - even with all the added red-tape from the government.