I had a well pump go out on a Saturday morning, I called this business to install a new pump. It was going to be an emergency call since it was a Saturday, So to save a some money, I took the old pump out myself. I can generally fix things on my own. But decided to have someone else install it. It took me approx. 30 minutes to take the old one out. ( it was located under by basement stairs, very easy access ) N.E.W plumbing showed up. looked at what I needed and then left to go get the new pump. After not having one at the shop i was told they went and bought one from a local business. To cut this as short as possible. The repair man left three times, to get parts, didn't quite understand that being he had a self contained box truck with parts and it only need a couple on minor plumbing fittings to hook up the new one. He couldn't get it to prime so he had to call someone else over to help him get it going. After approx. 5 hours they had it going. Well he took an hour off for leaving 3 times. But I had to pay while he waited on someone else to come over and prime it for him. Which I didn't think I should have had to pay for that. When he left I asked him if he had an idea of the cost of the bill ( they were going to bill me ) he said it could be up to 1,000. I about choked! I had the old one out in 30 minutes, and it took them 5 hours to install a new one. Well once I got the bill it was 1,228.00, I was SHOCKED!!! and all it said was replaced old pump, Not itemized at all, didn't have how many hours, how much per hour, the price for the pump, nothing. I emailed them and complained how I thought they were price gouging me and they didn't break down the bill. How it took 5 hours etc. I would not recommend this place at all! Very unprofessional. I feel I had to pay for the time he had to wait for someone to come over and do his job for him because he couldn't do it. They never told me what they paid for the pump they installed after I had asked. They never told me on the bill how much they charged me for labor per hour. Stay away from this business!!!!!!!!!!!! like I said it took me 30 min. to take the old pump out, and it took a " professional" 5 hours to install the new one. Of course it was a Saturday and they were charging me over a 100.00 and hour... why not take as much time as possible. They must think all customers are idiots!!!!!! read more