I had a great experience and will definitely continue doing business here for my next watch! Courteous and professional. Thank you read more

Hugo was lovely! The service was quick and precise. I got a new battery and he adjusted my watch band. This is my new go-to place!

The owner was super nice and helpful, and they had the best prices out of anywhere I checked. read more

Mystic Time - The owner was super nice and helpful, and they had the best prices out of anywhere I checked. - Jewelry Repair Near Me - Los Angeles, California

IVE NEVER WALKED OUT OF A STORE THIS FAST! I recently went in to fix a few pieces of jewelry I've broke. We tried opening their fenced door probably twice (it made a sound after the first attempt, we assumed it was unlocking) but that didn't work out so let out a "hello?" Instead of assisting us, this short balding aggressive grown man *pic attached* immediately accused me of "banging on the door"?? Yeah, we not tolerating that... I stayed quiet, WE WALKED OUT, went home and with my grandmas helped we hxed him read more

Mystic Time - The worker in question - Jewelry Repair Near Me - Los Angeles, California

Glad I chose this place to get one of my watch straps replaced. Very friendly guy and he was able to change the band in just a minute. Definitely coming back anytime I need something watch-related. read more

Mystic Time - Watch band replacement - Jewelry Repair Near Me - Los Angeles, California

Great shop, great customer service, got the repair I needed - will definitely return for any other watch servicing needs I might have.

Outstanding service, I broke my metal and he fix it in minutes. Definitely coming back for any jewelry and watch problems

We stopped by and got a watch fixed! We was in and out! The customer service was excellent, we will definitely be back! Thank you so much! read more

Came in to get my watch fixed, two minutes later I was good to go! Staff was super friendly and accommodating; I highly recommend it for students if you're ever in a bind! - A USC girlie, Thank you!! read more

I needed a battery for my watch and another occasion, my bracelet repaired. Service is great and he's fast. Glad to have this business in the community. read more

Hugo is super detailed and works with you to make sure you're fully satisfied with his work before you leave his shop. He's been in the industry for 35+ years so he knows what he's doing! I needed my necklace shortened and didn't have time to leave it with a jeweler for a few days. Called several other places to see if they can do the job the same day and everyone else said it would take a few days. He got the job done the same day. I was in and out in 30 mins. Thank you! read more

I can't say enough good things about this place! I've come here a few times now, and every time I leave feeling grateful to have found such a gem. The owner is incredibly friendly -- just a genuinely good guy who clearly takes pride in his work. He's not only knowledgeable and fast, but his prices are more than fair. On top of that, he's fixed a couple of small things for me at no charge simply because I'm a regular. Honest, kind, and excellent at what he does. Highly recommend! read more

Mystic Time - Jewelry Repair Near Me - Los Angeles, California

POOR CUSTOMER SERVICE. Did not feel safe or welcomed here. He seemed annoyed to help me because he was already working with a couple of other people. As I quietly left, he gave me a passive aggressive remark in front of the others, "Did I offend you?", which was unnecessary and rude. When I asked for his name before exiting, he lied and said it was "Carlos", but according to an online photo it's actually "Hugo". Strange guy and sketchy business owner. Overall an UNPROFESSIONAL experience so BEWARE! read more

Mystic Time - LIAR! He said his name was "Carlos" after being rude and unprofessional to me. - Jewelry Repair Near Me - Los Angeles, California

Oh my goodness, I could tell by the excitement and confidence expressed through the gentleman who answered the phone voice that this location was going to serve my needs. I arrived to the location to receive that exact same energy in person. The gentlemen name was Hugo B. Excellent customer service, great attitude with enough patience to run and change the world. The representative Hugo answered all my questions and patiently listened to me rant and rave about everything that was on my mind. They have an excellent selection of candles, excellent selection of fragrances and the most beautiful pieces of jewelry in both silver and gold definitely a hidden gem. Their watch collection is to die for. I passed up a good 10 watch repair places prior to arriving at this location during my 30 minute drive it was truly the great energy that made me go to Mystic Time and I stand corrected. Thank you so much Mystic Time. read more

Wedding ring too loose, kept falling off and finally setting broke and diamond fell out-Thank goodness I found the diamond! Hugo not only resized and repaired the setting, but also added prongs to make more secure and actually makes ring more beautiful. Also gave it a real good cleaning. Reasonable price. Will definitely go again! read more

I brought in four watches to Hugo- a couple needed batteries, one a new watch strap, and the one I was wearing needed a link adjustment. I expected to leave three of them and come back another day to pick them up except for the one needing a link adjustment. Not only did he perform the adjustment in under 30 seconds (whoa!), but he completed the battery and watch strap changes right in front of me. 20 minutes in and out. Professional, courteous, great service and at a great price. I'll be back! Thank you, Hugo. read more

Love the customer service here ! I got my watch fixed and a link taken off for a great price , owner is very friendly and helpful I would definitely come back and spend money here ! read more

Mystic Time - Jewelry Repair Near Me - Los Angeles, California

Man this guy, smh he is the biggest scam artist ever I went in the first time to buy a gift for my daughter and that played out ok. So I come back to bring buisness and money to his shop because my self am a small buisness owner. So I come back and bring in my chain gifted to me by a friend because it broke so I have him fix it and I already know the size and weight to my chain, this piece of filth the owner takes my chain and shaves off about 20 grams of gold thinking I wouldn't find out my chain weighed about 48 grams with charm and now it's weighs 28 I couldn't believe it my chain looks all skinny from different parts I have pictures with my chain on and I looked backed on how full it was this is pathetic don't bring your jewelry here WARNING he's a thief that's easily 2000$ he stole from me I would leave no stars if I could never go here -god bless read more

Mystic Time - Look how crooked and shaved he left my chain thinking I wouldn't notice it's thin in areas and makes it look in even what a scam artist - Jewelry Repair Near Me - Los Angeles, California

Searched for a jewelry repair shop in my neighborhood, and came across Mystic Time. The customer service was excellent. I'll definitely be back, sooner than later! Thanks Hugo. read more

Mystic Time - My bracelet, repaired by Mr. Hugo! - Jewelry Repair Near Me - Los Angeles, California

Biggest scam artist!! I called and asked how much it would be to get a few links off a watch and he told me I would have to bring it in to find out the price. I told him I usually go to a guy that charges $10 and does it in one minute. He laughed in my face and said no one does that for $10. What terrible customer service, very unprofessional too. Glad I didn't make the 20 minute drive before calling! Anyways, watched a 3 minute video on YouTube on how to take the links off myself read more

Brought my bracelet in to get fixed, took a minute and he asked if I wanted a complimentary cleaning (which only took a second). Clipped my bracelet back on me and sent me on my way. Took less than 5 mins total and only cost me around $28! Also, there's a parking lot so you don't need to fight for street parking. read more

Beautiful work Hugo gave next day service fixing the clasp on my bracelet as well as a resize and made earrings to match read more

Mystic Time - Fixed my bracelet I got for my birthday resized it and made me earrings I'm so grateful Hugo is awesome next day service‼ - Jewelry Repair Near Me - Los Angeles, California

Very helpful and kind, he fixed my broken clasp to my gold necklace within minutes of me being there. He also gave me advice for my other broken jewelry. He is also a jewelry designer and can make pieces out of something that is broken of yours! - definitely returning! read more

Hugo is the best! He explained my issue to me (my ring snapped) -I had him fix it, clean and plate in rhodium. He was done the next day. I will never go anywhere else for jewelry needs. read more

Mystic Time - Ring-rhodium plated/fixed and cleaned - Jewelry Repair Near Me - Los Angeles, California

Hugo is my go-to for all watch and jewelry repair. He has a huge inventory of leather watch bands and provides quick service for battery installation. Hugo's prices are very reasonable. He is also a kind and caring person. read more

I came to the store at 9:10, after it says it is open on yelp and there was an open sign on the window. I rang the doorbell and no one responded. I called the store and the man there let me in and then rudely asked why I was there and that they weren't open. I explained that it was after the opening hour and the sign on the door said they were open but he just asked me to leave with no apology. I will not come here again. read more

Fast response, kind and would come back! Brought two chains and a watch - both fixed pretty quick. Support the man. read more

I needed a new battery for one watch and a new band for another. The owner was very pleasant and took care of everything in less than 10 minutes. He found a number of leather bands, and the one I chose is quite comfortable. He has reasonable prices too. read more

We were lucky that Mystic Time was opened the day before New Year's Eve. The fish hook clasp on my partner's new pearl necklace was stuck and we'd tried and tried to unhook it with no luck. It took seconds for the owner to undo it. He was so gracious and didn't charge us for his services. We're so thankful to Mystic Time! read more

The guy tried to change me 125 dollars to clean my grill ..... Then was being very rude when I was asking for directions to the nearest place that could witch he offered to help telling me he had other customers but literally walked up to me as soon as I walked in the door .. complete dickhead and I'll never come here ever again read more

Excellent service! I stopped by to get my ring inspected the owner is very nice and helpful! This place is in a clean, safe area with Parking in Los Angeles! What more can you ask for honest, reputable business people!! read more

Mystic Time - Front - Jewelry Repair Near Me - Los Angeles, California

I came in to get my gold earrings fixed! The owner is a very friendly dude. The repair only took like an hour or so - I stepped out for a sec, came back in and it was done. It cost me like $40? There's a parking lot in front of the shop, so super convenient. read more

Come here for jewelry repair! A sentimental necklace of mine broke and I didn't know you could repair jewelry until I did further research. I stopped by and the owner repaired my necklace within seconds! The owner is very helpful and friendly and offers affordable prices! I recommend visiting this shop! read more

Mystic Time - Jewelry Repair Near Me - Los Angeles, California

Terrible customer service. I don't know if it's because I'm young and had a tank top on because it's more than 85 degrees. I'm black and was actually coming to buy a bracelet. He didn't want to let me inside to look at bracelets. So I asked can he show me behind the gate he eventually let me in after repeating I want to look at them if I'm buying something. Went inside and seen a bracelet I liked and asked how much is it. He replied to me and said "so now you want to know how much they are laughing and said I'm busy" super rude and felt profiled . read more

Excellent service! Had a fall and broke my watch band. Watch had family sentimental value. Took to a jeweler I used before and he tried to push a shady repair with glue. When I took it back he said nobody can fix it. Decided to take it to Mystic and he fixed it in 20 minutes. A quality fix and a quality business. Thanks! read more

Amazing services. I can remember his name but this business, DO YOUR WORK the right way. Definitely Come back and YES I recommend this place read more

Friendly owner and doesn't waste your time. Got links removed very quickly at a fair price. If nobody is inside and you're there to do quick repairs like band adjustments/batteries, it should take you around ten minutes to get your watch fixed. Definitely recommend to USC students and others. read more

Mystic Time - Easy process! Brought my own band and attached them to my watch - Jewelry Repair Near Me - Los Angeles, California

The customer service is great! I was welcomed with kindness and respect. I walked in Mystic Time with two broken watches. They were in bad condition. Both of the clasps needed to be repaired and adjusted. The surface on both needed polishing. Theses items needed to be revived. By the time I picked them up, I was astonished to see that both of my watches looked brand new! I recommend you to come here. Not only are the results and customer service great, but it's good help community mom and pop shops. read more

Mystic Time - Jewelry Repair Near Me - Los Angeles, California

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Had a amazing experience. I needed a change my links for a couple of watches. It was done right and quick.

HUEGO !! very nice guy. I work in dtla and everywhere has traffic parking but this has many available parking lots and service is amazing. replaced battery in less than 2 mins !!! love it read more

Mystic Time - Jewelry Repair Near Me - Los Angeles, California