I took in my baby girl, Pinto, a 1.5yr old miniature Australian Shepherd, perfectly healthy,…read moreincredibly empathic and intelligent, to be spayed here in on a sunny morning, 8:30am June - We had recently switched vets after so many good recommendations to switch to Healing paws. She was my whole world...and I'm starting therapy next month because of her traumatic death at the hands of Dr Juila Chong (Dr.Maja was off that day) as well as the vet techs who was working there that day. It was noon and she was dead. Pinto simply never came home. It seems like the spay went well according to their report, however the extubation had significant complications resulting in Pinto being re-sedated and her heart stopped 40 minutes later. They didn't have sufficient expertise on site to remove something so common and routine. The Endotracheal tube in the photos they sent me appears to be a spiral fracture - was there twisting force upon removal attempt? Can the tech please describe exactly how they attempted to remove the ETT and can Dr Chong please describe how the tube ended up so far down Pinto's trachea as to be very close to her bronchi? I'll never get the answer to that question because soon after I started asking very reasonable questions about her death they started answering from emails ending with the VCA domain - I felt so betrayed as I would NEVER take my baby to a clinic owned by Mars. There are VCA decals visible on their front door when my partner went to pick up her ashes(as I had a panic attack at the car afterwards), but prior to that, there was no instance on their website being transparent about this. If you want to follow my story getting justice for Pinto, you can do so @pintotheaussie on IG . I'm always happy to share as much as I can about what happened here, as I strongly feel taking your dog here is insanely risky - ESPECIALLY if intubation is part of your pup's treatment. This included teeth cleanings as well as surgery.

OVERPRICED CLINIC - They are charging a 35% markup on basic medications. When realizing this and…read morecalling back about it only moments after leaving they refused a return despite taped safety sealed packs and wouldn't acknowledge that they are overcharging for basic flea/tick medication (1yr supply of flea and tick was $130 more than our last vet for the identical product!!). Checked my invoices and their vaccines are also 37% higher on this too!! One visit to this place has cost me literally hundreds more than our last vet in Olympic village for the exact same routine vaccines and yearly supply of flea and tick. Shocking that they can charge so much more on standard items. From the other reviews here I'm not the only one who has had this experience. If your looking for a fair, equitable and community minded veterinarian... keep looking.

Dr. Stacy provided exceptional service in caring for our senior Boston Terrier at the end of his…read morelife. She was professional as well as compassionate and caring. Brad D

From the owner: Providing gentle Holistic Vet Care, acupuncture and at home euthanasia.read more

Very happy to go to the Blue Cross Pet Hospital's new facility on East Hastings. From start to…read morefinish, everything went extremely well here. Booking was pleasant and thorough. Reception was great, vet techs were warm, knowledgeable and efficient while also kind and personable. I had a temp vet, Jessica, and she was an excellent. Also warm, personable and very insightful. It was like night and day from other vet offices. The techs take payment in the screening room so there's no need to return to the reception area to wait to pay. I appreciate the organized appointments here. Have been recommending Blue Cross to friends and family since my visit.

I have been going here for the past few decades. Wouldn't recommend any other vets. The vets here…read moreare kind and patient and caring. I know my babies are well taken care of

Dr Olivia looked after my beautiful Maine coon extremely well. She explained everything very well…read moreand everything went as anticipated. Great service, nice people and good veterinarians. Most of all my cat was better very quickly.

My dog had been to this clinic since our arrival to Vancouver 6 years ago. Dr Kramer who is his…read moremain vet is an incredible vet - knowledgeable and empathetic. She treated my little monkey with kindness and humour and accommodated my idiosyncrasies as an overprotective pet mom . Other vets there are just as kind. The staff from reception to technicians are also excellent. I do acknowledge that since corporation took over, it had been more expensive and I can tell a bit stressful for the staff but their care did not change. They were also so so kind during the last stage of his life.

I have taken both Reiki Level 1 & Level 2 with Rose. I initially had some hesitation about doing…read morethe teleclass as opposed to an in person class, but I was continually pulled back to Rose's website. The timing eventually worked out for me and I decided to just go for it. I couldn't be more happy that I did. Rose has a passion for Reiki that comes through in her teaching and storytelling. She is extremely engaging and entertaining while imparting all the necessary knowledge you need. There is also a sense of community created through the phone calls and online interactions with Rose and all the other students that I was pleasantly surprised by. I have opened up a whole new world for myself by taking part in these classes and I am now able to facilitate a lot of healing, peace and comfort in my animals, friends, family and hopefully many more in the future! Thank you Rose, for all the amazing things you've shared and for the seemingly effortless and engaging way you do so!!

From the owner: A Wild Way to Heal for your animals and you! Animal communication, Reiki and shamanic energy…read morehealing sessions, classes and events.