Horrible, horrible, horrible service and really messed up Feng Shui, just like the entire State of Oregon. It bleeds - the messed up Feng Shui, and for a supplier or gemstones, crystals, essential oils, supplements, and the like, I had much higher expectations with regards to service and continuity or 'flow' of the store.
Prior to coming here, I gave a phone call. I do not have a fancy
phone, nor familiar with the area. I contemplated my mode of transit to the store (it does have a bus stop nearby, but is outside of the City center of Portland, and in a suburb). I call to clarify directions. Well, the girl on the phone sounded very young, maybe high school. She was bubbly and talked so fast, I could not get clarification regarding directions. Good ole Google says Oak Grove, Ore. while the website says Milwaukie, Ore., yet a girl on the same page as the website noting Milwaukie, Ore. the shirt she is wearing indicates the location is in Oak Grove, Ore.
I asked the girl if there were, perhaps two locations? She said, "no, no, no, they're the same. Milwaukie is in Oak Grove. (???)." After that, she hung up on me and assumed I'd be fine. It was thoughtless to say the very least. Please don't make assumptions I am from the area, nor know the area, nor know anything about your store, or have a friend with me, etc. I simply desired to confirm the address, location, etc. so I wouldn't waste fuel or bus fare going to a non-existent place. I really don't think that's much to ask for, at all. Thank you.
On a side note: I cannot imagine anyone who has a legitimate language barrier from perhaps visiting from another country or someone who is hard of hearing, or someone who has had a stroke. It would be nearly impossible for any of those types of individuals to communicate with this worker.
(I'll skip how I *really* ended up finding the place, after some digging and clarification on the address - oy).
Anywhoo - I amended this because the initial review was actually too long and wouldn't fit into the Yelp character limits. haha.
I put a fuller review on a different 'site and maybe you will come across it.
A mini synopses is that I felt 'watched' upon entry. While browsing through necklaces, and fragrance free lotions and salves etc. I look up: "Smile, you are on Camera." Eeeek!
A couple times throughout the store I saw signs which read something such as, (and don't quote verbatim - I cannot seem to find the photo I took) - but, "anyone caught stealing will have their photo sent to the 2,000 + people on our e-mail list as well as e-mailed to other similar stores in the area." I mean really?? So you humiliate people as a way of promoting peace?And, is that your perception of the person stealing?
Get rid of the high tech cameras and trust your people. If you happen to catch someone, have a conversation. Maybe he doesn't have a good home life, you know? People often desire to be included, deep down. Not everyone has a supportive family.
A different sign in the store read something such as, "if you are caught stealing, your photo will be sent to the Clackamas County Sheriff's Department." I researched this later, and found that is the name of the county where this store is located.
Still, yet another sign read, "if you steal, we'll have our coven of witches put a spell on you." Or, something very, very similar.
I find this high tech surveillance goes beyond the measures of having a few security cameras in the event of a real life or death incident (which can happen but is so very rare). Okay, I get that.
What ever happened to innocent until proven guilty? Love over fear? Never in my life have I found intimidation or fear truly resolve any issues.
I desired to peacefully walk away, but was so fearful I would be deemed to be a thief, as opposed to a sincere browser that I made a very small purchase, simply to be polite.
This store, as much as I desired to like it, did not harbor positive energy or "good vibes."
A young girl named Mallory was overly sales-like and chatty. I really desired to be left alone and to have asked a question if need be. But, that's real customer service. Here, you cannot even think due to the signs and the weird energy and Mallory talking to you and making suggestions and pulling items off little racks etc. without you even asking for input.
Glad it's over. Wish I had the photos up of the mean scare tactics. I would really be cautious if you go in here just to browse, though. Buy something even if it is just $1 USD. Otherwise, you will be assumed to have come in under ill intent.
I am very terrified to ever go back. So glad to be eons away from here, for real. read more