I went twice to the salon in western road with groupon vouchers. Both times, once for a colour and once for a keratin treatment. Both times the salon let me know at the last minute that they could not take me. In fact, the second time they waited until I came in before telling me. They then rearranged my appointment for the afternoon, and then called to cancel again as they were out of the keratin treatment! This is unacceptable. I wrote 3 emails to the manager and have not had a reply nor an apology. I would have gone back for the colour (the stylist did it well after she had cancelled the first time) but I will never go there again since I didn't even get the courtesy of a reply from the manager. The way they treat their customers is disgusting. Go anywhere else but not there. read more