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Burnsville, MN

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MyPillow

1.6 (406 reviews)
Closed • 10:00 am - 9:00 pm

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5 months ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

Have the my pillow, body pillow, mattress topper, and so does my wife. We both started sleeping better starting on the first night!

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4 years ago

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2 years ago

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2 years ago

I love my pillow. I don't get the bad reviews, I have never slept better. I hope it lasts a long time.

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2 years ago

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6 years ago

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3 years ago

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4 years ago

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2 years ago

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Review Highlights - MyPillow

“Kept hearing how great the pillows were so I finally got one for my picky husband plus towel sets and Giza sheets.”

Mentioned in 8 reviews

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The Original Mattress Factory - Apple Valley, MN Original Mattress Factory Store

The Original Mattress Factory

4.3(6 reviews)
3.4 mi

Kathy at the AV location really knew her stuff but was just informative, not pushy!!! A rarity. She…read moreleft us be to make our decision without pressure. Narrowed our focus down to help us decide. A great experience. This will be our 3rd mattress from OMF, different locations but always satisfied.

I bought my mattress company mattress back in the summer of 2024. It was need firm with a mattress…read moretopper and I never regretted that decision. Unfortunately, a year later my boyfriend and I were shopping for a mattress for his bed and as I bragged about mine we went to the mattress factory where I purchased my mattress. We asked for the same kind of mattress I had purchased the year before. Everything went well and the waiting time on delivery was minimal. Got the mattress, set it up and that night we had the worse sleep. The mattress we purchased lacked the same quantity as the one I had bought the previous year. It was like sleeping on a hard board with no cushion. We went back to the store in Applevalley, Mn where we purchased the mattress and was told we could not return it unless we could prove it was not the made correctly ( no topper ). How does one prove that? It clearly had the topper only the amount of cushion that was upon the displayed mattress in the store was not what my boyfriend received and it was not the same quality as the identical mattress I purchased the year before. We are still sleeping on this mattress and have had to order online an expensive mattress topper to add on top of our mattress as the Mattress Factory refused to allow us to return or exchange the faulty mattress we bought not 6 months ago! Needless to say? Although disappointed as the mattress I purchased in 2024 was a dream, I will no longer be purchasing my mattress from this company again.

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The Original Mattress Factory - Apple Valley, MN Original Mattress Factory Store

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Apple Valley, MN Original Mattress Factory Store

HOM Furniture

HOM Furniture

3.2(46 reviews)
2.9 mi
•$$

Josh did an excellent job helping us to pick out a pair of lift chairs. We never felt pressured or…read morerushed. He was knowledgeable about a lot of furniture outside the area we were in, and seems to have had additional training through the company, beyond some of the other hires. Any question we had he could answer. We needed the chairs ASAP so he took the time to check around at other HOM inventory and offered that we could also have the option of picking it up ourselves for faster use. This was key since we needed it for current health issues. Couldn't ask for a better service and kinder salesman. Ask for Josh next time you're shopping at this location.

*Updating from 1 to 4 stars. I received a call from Joe at HOM later that afternoon. He said it…read morewould be taken care of the very next day. Though they didn't reach out until about 5:15pm that next day, 2 guys showed up, took away the broken section and offered to assemble the bed in our bedroom. They even took away all the cardboard from the 3 pieces, which was a nice bonus. Spent $1K on a new bed. Waited the 6 weeks for it to be delivered due to Covid. Knew that it would take that long going into the purchase. Garage delivered today. The box with the footboard and pull out drawers looked pretty rough and it had been re-taped. Upon opening, the wood frame was busted up in one corner. I called customer service and received zero sympathy. Not even close to a "Sorry to hear." Their warranty department will call in 2-5 days to figure out the replacement. So there the oversized box will sit in our garage taking up a car space. And we will sleep on a mattress on the floor until the replacement comes. I will update this post even they show even the slightest amount of care, or offer to put it together or something. Some manner of improving a customer experience.

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HOM Furniture - A canoe?

A canoe?

HOM Furniture
HOM Furniture

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Sleep Number

Sleep Number

1.4(5 reviews)
3.5 mi

We recently ordered a new Sleep Number bed. We have had one for over 15 years and have always been…read morehappy with it. We had to pay $150 for delivery of our bed. Sleep Number gave us a 3 hour window for the delivery. This was on the day of the big snow storm and we were glad our window was in the morning so we could grocery shop before the storm. The delivery never met the three hour window and we were never notified that they were going to be late. We called to track it down and they said it would be there by 3:00, almost three hours late. It did not arrive until almost 3:30 and they only called about 10 minutes before delivery to say they were on the way. We had chosen to install it ourselves. The installation went well until it came to connecting to the internet. It would not connect. Multiple calls to customer service did not solve the problem. One person said it could not connect because our router network name had a hyphen in it. We could not change that name. The Sleep Number software should solve this problem. No other product of software has any trouble connecting to our router. Sleep Number did send us a remote for no charge, but we are concerned that we will not be able to get any of the data analysis for our sleep. I also talked to the store and customer service to get a refund of our $150 delivery charge. Someone at the store said they should refund it because the delivery was awful. However, they were not allowed to do that and everyone above them refused to do the refund. We paid for delivery in a three hour window. We were here the whole time. They never delivered in the window. They never called to say they would be late. We kept our side of the delivery agreement. Sleep Number did NOT and their customer service was terrible. We like the bed. Sleep Number makes a good product, but their customer service STINKS! Bill and Beth Arsenault

This review is not specific to this store, but in regards to my overall experience with Sleep…read moreNumber as a company thus far. My service in the store was very good. I worked with Muhamad and Jamerson. Ordered my bed 10/14/2020 to be delivered 11/2/2020. 10/29/2020 I receive an email that my delivery has to be rescheduled. I talk to customer service and the earliest they can deliver is 11/30/2020. That was unacceptable so I call corporate and get the delivery moved to 11/13/2020. 11/12/2020 I receive an email confirming my delivery for 11/13/2020 between 11am and 2pm. At 10:33am, I receive a phone call from Sleep Number that there was an issue with their technician and my delivery has to be rescheduled. The rep tells me it can't be rescheduled until 12/9/2020. I had my old bed removed yesterday and got everything ready to prepare for their delivery as suggested in their app. I call corporate and get upset with the customer service rep because at this point this is ridiculous. He tells me he can "probably" get it delivered tomorrow 11/13/2020. I never received a confirmation like the last time it was reschedule so I doubt it will come. When I look online, I get an error message like my order just is lost in space. I now don't have a bed and am sleeping on the floor. For a company that strives for excellence and comfort they are forcing a customer to sleep on the floor. A customer who has had multiple surgeries and bought the bed because of these issues is sleeping on the floor. If the bed doesn't come tomorrow, I will be filing a formal complaint and canceling my order.

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Sleep Number
Sleep Number
Sleep Number

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American Freight Furniture, Mattress, Appliance

American Freight Furniture, Mattress, Appliance

1.7(54 reviews)
2.8 mi
•$$

Our first experience here. Located off the frontage road Burnsville Highway 13 and Washburn. Expect…read morea warehouse atmosphere with a friendly salesman David. He was there with some moving staff as you can cash and carry some items or pick up yourself. A long row of recliners in the front window and bedroom items as well as LR items to the right and more LR items to the left. David said hello right away. He is sincere and helpful. Expect to look around on your own and see him for questions. They were very busy! We saw a great dark brown sectional at only $1199 and well constructed. We purchased only to realize we did not measure our room carefully and it would have been too large. They cancelled our order easily(David) They have a weekly flyer with great deals. $109 delivery fee. I would go there again. Deals you will never find elsewhere! Thanks to David. For a great experience!

went into the Saint Paul location June 1 to look at a recliner sofa. The guy working just stayed…read morebehind the desk. tlwhen I asked about a certain recliner and the price he was snarky and was like it's 999.99. I simply stated the the price online was different and he was no it's this you must was looking at the love seat! He finally went to check and seen it was the price I said! His tone and delivery was very snarky and rude! I just left because I want to spend my money with a company who act like they care about their customers He obviously didn't want to be bothered horrible customer service!

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American Freight Furniture, Mattress, Appliance
American Freight Furniture, Mattress, Appliance
American Freight Furniture, Mattress, Appliance

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The Furniture Mart - Broken back in middle of "L" shape. Their snake oil salesmen. Avoid unless you're wanting problems.

The Furniture Mart

2.1(38 reviews)
0.8 mi
•$$$

I came in just after Labor Day looking for living room furniture for my new house. A salesperson…read more(Tim) came up to ask if I wanted help right after I walked in. I told him I wanted comfy, traditional, durable furniture. He steered me away from a few and got my sense of style very quickly. He explained the pros and cons of different sets and really seemed to want to help me. We found a set I loved, priced it out, and shook hands so I could ponder and make sure I wanted to purchase. No pressure to buy on the spot. Ended up coming back later that night to buy. My toddlers were with me and treated like royalty by the sales staff. Dinged them one star for the lack of follow up after purchase. The furniture had to be ordered, then delivered to my house. No one ever called to tell me it had come in. When I called to inquire, the woman on the phone acted like it was obvious that I would need to call to confirm my stuff had come in and call to schedule delivery. A miss in the sales process to not have someone calling when items come in. The delivery guys were fantastic and kind. Love my new couch and chair!

SHOP SOMEWHERE ELSE DON'T DO IT YOU'VE BEEN WARNED! Whatever…read moreyou do stay clear of this business. Don't know if they are all the same but this is definitely one to avoid. Bought an "L" shaped sectional with (with 3 year INSURANCE) multiple motorized pieces. The Insurance scam team they use is INSURANCE CARE PROTECTION and once you've given them your money you'll never see it or see the fruit of having insurance because of a predictor fraud policy that they have to protect keeping your money with no results. The first week, well probably first few days, the back of the section that bends in the "L" shape broke just from minor sitting back in it. I know exactly how much pressure was placed on it cause I did it. Tried to see what I could do for it then called but got run around cause it was weekend. Had to call them back and then played musical phones for a while. My phone says their number is connected to fraud or scam calls so no surprise. They had me send ALOT of pictures and then told me (after I called them again of course for followup) the policy is only good if claimed within 5 days. Yeah it's in the policy. So the policy is good for 3 years BUT once and after a single claim has been made it's VOID for everything on that piece! Guess I'll have to fix that myself. Now I have a motorized leg piece not working on another piece let's see what will happen. Called same day, "someone will call you back," but we had to call back then they said no claim had been made with that call. More phone tag, "we'll call you back within 24 hrs" but don't and musical chairs so far. I'd give them a zero in stars but Yelp won't let me cause that what they deserve. Actually Negative 5 stars. Becker Furniture back your own product so I blame you as well so stop using predatory insurance scammers. INSURANCE CARE PROTECTION quit your practices. Buyer Beware!

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The Furniture Mart - Broken motor. Let's see if the insurance I got with them will actually do something. This after a year. Another piece broke in first week.

Broken motor. Let's see if the insurance I got with them will actually do something. This after a year. Another piece broke in first week.

The Furniture Mart
The Furniture Mart

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MyPillow - homedecor - Updated October 2026

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