i would give this service zero stars if i could. i made a reservation over the phone for an early…read moremorning ride from Solitude to SLC. i specifically requested a 4WD vehicle as the sprinter van that brought us to the condo (from another service) couldn't make it up the hill. the dispatcher assured me that this wouldn't be a problem. the driver texted when he was on his way and arrived to the resort on time but got stuck at the bottom of the hill. when we went out to see what was going on, we saw that he was driving an old van with only rear-wheel drive and that he was stuck in a snow embankment. my husband helped him try to dig out and push the van but after an hour and fifteen minutes of this, we were in danger of missing our flight, and we finally had to wake up a friend to take us to SLC. big kudos to the driver for his effort so no fault to him. he even offered to call his office for a 4WD to come pick us up. but after this request was not fulfilled the first time, we didn't trust that an actual 4WD would arrive.

Terrible customer service. Was given pricing not even remotely close to what I can get with Uber…read more On top of that the owner gave me MAJOR attitude. I can only imagine how he treats his customers. AVOID THIS COMPANY

Dan answered my online request quickly. He gave me the best price out of the other three places I…read morecalled. My request was close to the time of pickup, but Dan did not seem upset or stressed about it. He was helpful and kind and offered a baby seat. My "Precious Treasures" were well taken care of and dropped off safely. Thank you Dan for your exemplary customer service! I will use you again and recommend you to anyone in the SLC area. Sincerely.

I highly recommend this service. They were prompt, easy to communicate with, and the whole…read moreexperience was perfect. I would definitely use them again!

Our experience with Shay at Protrans was phenomenal! They were there at the airport ready for us…read morewithin a minute of getting our bags at baggage claim in SLC and the pickup spot was super convenient! Our driver Shay was not only a great driver, and he was so friendly and had fun information to share with us the whole way to Park City. We had so much fun! We can say enough good things about him! The vehicle was impeccable - extremely well-maintained and oh so comfortable. The whole experience from booking to their communications to our call from baggage claim to the ride to our lodge was perfect. Definitely worth it for the peace of mind. Thank you for making our welcome to SLC a very pleasant one! We are glad to hsve our return trip to the airport already booked for later this week.

Very professional, on time, no issues at all Chris was a…read moregreat driver and knowledgeable with the area. Very nice to talk with.

Great service -- on time pickups and clear instructions on where to meet them. Sent texts day…read morebefore and day of clearly explaining details. I would use them again!

Extremely satisfied with the service, communication and care this company provided. My 82-year old…read morefather broke his leg in Greece and travelled home to Salt Lake City. I was so worried about finding a company to pick him up and get him home that would not just give him a ride, but take good care of him along the way. This company knocked it out of the park. Thank you for being there when I couldn't be!

Seamless pickup with friendly driver, priced at half of other options. I would definitely use them…read moreagain ! In fact I did use Dan again, and was equally as pleased. After a great pick-up experience, I booked him for an early morning return to SLC from the Montage in Deer Valley. He texted me @540am (had requested 545 pickup) to say he was downstairs waiting. Dropped me and the boys off in the parking garage as he thought that would be easier for us. Will definitely use again!!

Reasonable pricing and on time and courteous people and clean vehicles. Used them twice now and…read morevery good service.

I am an Executive/Personal Assistant in San Diego and when I get urgent phone calls telling me that…read moreI need to book a car service within a few hours from the person I work for who is in Salt Lake City on a mountain I've never been to, in a city where I don't live and have no contacts - I dream of getting to work with people like Tina! I Googled car services in Salt Lake City and when I saw that Black Diamond makes a business out of getting people to and from Powder Mountain to the SLC airport, I knew I had the local presence that would ensure everything would be taken care of. Tina knew all the lodges on the mountain, recommended times to leave, kept in great communication with me and took excellent care of the person I work for which caused him to RAVE about the service - and me to rest easy knowing he was well taken care of. THANK YOU!! We'll be calling again when he's back in the area.

If you need to get there, Tina is the one to book. Our regular shuttle service tried and failed to…read moreget us to Powder Mountain tonight. They wanted us to get a hotel in Eden and try again in the morning. After asking around we called Tina and she showed up 15 minutes later. She plowed through some incredibly difficult blizzard conditions and got us safely to our condo. She is a seriously talented driver and knows the mountain well. Five stars. Reasonable price, fast response, and impressive driving skill. I have a great relationship with our usual service but when there's snow coming down I'll call Tina first from now on.

My son who lives in Ogden, Ut, recently had surgery. I travelled there to help with family routines…read moreand visit him in the hospital. It was difficult locating an airport transportation service, and I am so fortunate to have found this company. Not only was I a nervous traveller, I hadn't been to the Salt Lake Airport since before Covid, and wasn't familiar with it. My multiple telephone calls to Airport Transport were handled courteously and promptly. Daniel gave me exact directions the pick up location, and advised me how he would contact me for pick up. I changed my return pickup location from my hotel to the local auto rental location, they had no problem. Both of my pick ups were on time, their vehicle is spotless, and the driver, Daniel, was an interesting travel companion. I highly recommend their service to anyone.

We were so pleased with Shawn and his staff! We booked the service in less than 24 hr of our…read morearrival in SCL and it was easy and affordable. The service was so great, they showed up early and the price was right so we booked two more trips with Airport Transportation Express during our stay. I called two other transportation services prior to my visit and they were as much as double the price. I'm so glad I found Shawn - he is now my go to for transportation in SLC!

My experience with Shuttle Park City was really positive. The driver was super friendly, on time,…read moreand beat the price of other Park City transports. Overview: A I would definitely choose Shuttle Park City again. Quality vehicles, quality drivers, friendly service, and fair prices. Service: A I got a text before my appointment confirming the time and location of my pickup. The driver was on time, dressed nice, helped me with my bags, a good driver, knew exactly where I needed to go, and even offered me a complimentary water. I was picked up in a clean, black SUV and we talked all the way to my destination. Overall it was great service and friendly drivers. Price: A Compared to the competition, Shuttle Park City had the best prices for their service.

For the third time I called shuttle park city. I needed a last minute airport pickup and Tyler was…read moreable to find a driver on an hours notice. And the price was reasonable! I will always call them for any airport transportation and/or other trips. I have been highly satisfied with the three times I've chosen them! (Oh... I've never called anyone else because I got lucky in choosing them first). Shuttle park city is not one of the mass transit/big company transport companies and that's why they are so great. Personal and professional service.