TITLE: AVOID THE BOCA RATON LOCATION - 2.5 MONTHS OF DEFECTIVE GLASS AND DELAYS
I would never use My Shower Door again. Excluding a month I was away, this project with the Boca Raton branch has dragged on for 2.5 months for an installation that should have taken three weeks. Their craftsmanship is deeply flawed, and their customer service is non-existent.
Here is the exact timeline of their failures:
1. May Delay: On the original installation day, they canceled because they noticed scratches in the glass, delaying the project by 10 days.
2. Measurement issue: They returned weeks later, only for the new glass to not fit at all. This pushed the timeline to 5 weeks.
3. Defective Installation & Stains: When they finally hung the glass, the doors were completely unlevel at the top. They told me I could use the shower anyway; after just one use, a foot-long stain appeared on the glass.
4. More Scratches: They returned to fix the unlevel glass. Immediately afterward, major scratches appeared overnight on the side panel. My general contractor personally inspected the work, agreed it was terrible, and called them directly to demand a refund so we could hire a different company.
5. The Customer Service Failure: The Boca Raton office completely ignored my contractor's call and never phoned us back. Instead of issuing a refund for their repeated mistakes, they are doing yet another inspection this Thursday just to "look" at the damage they already know exists.
6. They just showed up. Not the owner, just the same installers who have been here since day 10. They acknowledged the stain on the glass and "waves" through the glass, which he said happens sometimes when manufacturing. They are going to replace that glass. They saw the scratches and he said to me this could only happen if someone used something sharp and scratched it. I was furious at being accused of doing anything. In what's now 3-1-2 months, I've only used the shower 4 times, have never touched the outside of the glass. Now I'm told there's a 5-day period that you have to make a complaint. I said first of all, that shouldn't apply until the job is finished, and this job is far from being finished. And I was never told that anyway. I was told there's a 30-day period where if you notice any leaks they'll come back to fix it. And there have been leaks. He "fixed" one again today.
6. When I said where is Brandon, the owner, who should have been here, he was busy because somebody called out sick and he needed to do an installation. Really? Maybe he should have come to my house instead and seen what's being complained about. And now, as they know, I'm going away again, they have been fully aware of my travel schedule and have shown zero urgency to resolve this permanently.
BOTTOM LINE: SAVE YOUR MONEY, TIME AND SANITY AND GO WITH A DIFFERENT COMPANY. read more