We came to Dr. Jennifer Cobanov after our son's longtime pediatrician of nearly 10 years left his medical group, so we had high expectations for communication and continuity of care for our medically complex child.
Dr. Cobanov herself is thorough and for families with routine pediatric needs, this office may be fine. Unfortunately, our experience with the office staff and overall responsiveness was extremely frustrating. On multiple occasions, we contacted the office regarding urgent concerns and paperwork involving our son through phone calls, portal messages and even the texting feature, often without timely responses. As parents of medically complex children know waiting days, or oftentimes in our experience, weeks for communication is simply not acceptable.
Too often, we had to physically go into the office just to receive a response. The final straw came when we respectfully requested a basic medical summary letter for our son's school records outlining his diagnoses and care needs. Previous pediatricians and top medical specialists had always supported these requests and advocated for our son, but Dr. Cobanov declined.
For families managing complex medical needs, strong communication and provider support are essential. We have since transitioned to a different local Redlands pediatrician whose office has been far more responsive, supportive and engaged in our son's overall wellbeing. read more