Pediatrics, best drs staff, new location but still convent area, reliable, hours are great! read more

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After years of trying to find a good pediatrician, I am so happy I found this practice. Everyone is so kind and professional. Appointments are easy to get, phones are answered, requests are taken care of quickly. I've seen both NP's and the Dr and they are all great. They are kind and take their time with you. I've never waited more than a few minutes in the waiting room either. They have even allowed me to vaccinate how I want and don't force anything. I'd give 10 Stars if I could! read more

My Daughter has been seen here since she was months old, and every time we've come in the waiting time in the lobby has been short usually no more than 10 minutes, which i really appreciate, also once we are in the room we don't wait long there either. Every practitioner that my daughter has been seen has always been amazing and always listen to my concerns as a mother. My daughter loves it when Its the end of our visit, simply because she receives a small toy . Thank you G.P team! read more

Garden Pediatrics - In the zen room ‍ - Pediatricians Near Me - Redlands, California

Garden Pediatrics provides excellent doctors and services. This office is extended family for us! Thank you for everything.

Today was a good day. As a parent we tend to worry or stress about our kids well checks and vaccinations but I was put at ease right away. My son also felt very comfortable. The staff is friendly and Dr Carter was too. Dr Carter made me feel very comfortable. The atmosphere of the office was nice. I highly recommend this place read more

Garden Pediatrics - Didn't shed a tear the assistant was quick - Pediatricians Near Me - Redlands, California

I am not impressed with Garden Pediatrics for several reasons. Here are a few: #1 - It seems as though it is ran by individuals with little business experience. #2 - The parking spots closest to the business are reserved for employees (at least that is what it appears to be). #3 - They attempted to tell me that my 11 year old needed to fill out a "teen" survey. Additionally they became upset when I told them that it was read more

Called this morning at 9:25 am to ask about insurance they didn't accept my insurance try calling again to see if they took my husband's insurance and totally ignored my call, but when my husband called they picked up real quick. Receptionist gave me a total different costumer service . read more

My daughter has been going to Garden Pediatrics since she was born, 13 years ago. Every single time we have gone, the staff was very kind, caring, and understanding. I have never felt rushed or dismissed. We now live about 25 minutes away and I still refuse to find a closer doctor because I know the quality care and attention my daughter will receive at this office. I would recommend this office to everyone. read more

In response to the comment on my review from Garden Pediatrics: This review was not intended to inform Garden Pediatrics, its owner, staff or employees of our negative experience with this business, nor was it written as an opportunity for the business to redeem itself through a response. (Y'all were adequately informed on our situation, and chose to ignore it.) It is solely intended to inform the general public of our experience, and to those seeking medical care for their children. It's pretty clear this business has had these type of problems with other families. (As written and described by Josie in response to my review.) Also, My child does not fit the situation you've described. As stated, nothing was done, on your part as a practice, to help my sick child. No one EVER communicated to bring my child in to be seen, no one offered to help by phone, in person or otherwise. To the contrary, it was me, her mother, as well as her father, that reached out to your staff to communicate to Dr. Carter what was going on with our kiddo, you actually were one of the staff members whom we left messages with, Josie. Point blank... As previously reiterated, Your practice failed, on numerous occasions, to provide my child with bare minimum acceptable healthcare. I decided as my child's parent to never trust your establishment with my child's care again and removed us ASAP. Any parent, fitting your definition of an acceptable, or a "disgruntled parent" alike, are entirely entitled and within our right to voice our negative experiences regarding this practice. I appreciate hearing of other less than acceptable experiences thinking our situation was isolated. This echoes the truth about what your patients are actually experiencing. I truly hope, through my review, to help other parents make an informed decision about the future of their children's healthcare. Thank you. I edited my review. No one contacted me in regards to what I wrote. I simply slept on my review of this business, and decided that I didn't want it to represent me (my child especially), or this business as I'm sure this practice has had and continues to have many patients with outstanding experiences. Yes, this practice handled my child's care but very inappropriately. Yes, my child especially and I, lived through the worst time of our lives not knowing what was causing my child's illness, or what to do about it, since we had no answers after seeing the providers here. I openly communicated with this practice all of the issues my child was experiencing. They did nothing to help. No sense of urgency, no advice on what to do. Very poor communication (messages get taken and are relayed back to the providers by their front office staff. I think it is essential to have staff that is trained in being a patient advocate or liaison with exceptional communication skills. On more than several occasions my concerns were not properly communicated to the doctor and I received inaccurate follow up regarding very straightforward matters). We were Just entirely disregarded. We continued seeing this practice only for a few months. At first, I was the trusting parent with very high hopes of finding a great doctor for my children. I held this establishment with the highest regard, and remained fully committed to following their medical advice even after experiencing several hiccups along the way. After months of getting absolutely nowhere, I could no longer continue waiting. My child's condition was worsening. My child was clearly having problems these providers were not trained or experienced in diagnosing or treating. I made one last attempt in a desperate moment to reach out to this practice following some very scary changes in my child's health. They did NOT help us. I made the decision to seek healthcare elsewhere. We went on to find a wonderful provider! With expertise in treating what my child was experiencing. It took one visit, one check up with only physical signs observed to prescribe a medication that would greatly help my child and point us in the right direction in diagnosing a far more serious underlying health condition. My child is now thriving! I wanted to simply share with the general public here on Yelp that we had a less than acceptable patient experience with this establishment. Despite what I've shared, I wish this business well, much continued success, but wanted to share with other parents about how they severely failed my child at a time we needed the most help and support. Thank you. read more

Dr Carter is amazing and I would not go anywhere else. I even moved and still come to Redlands because of the care we get from Dr Carter.

Great office overall. The nurse practitioners are kind and always take the time to answer my questions.

I took my son there yesterday i had an amazing experience with Fernanda, she was so kind and patient with us and answered all my questions as a first time mom! definitely will be going back!! read more

Dr. Carter and her team are absolutely amazing. The care they always give my kids is very thorough and compassionate. We love Garden Pediatrics. read more

Dr. Carter and her staff provide excellent care. My child has been a patient for over 10 yrs. Highly recommended.

My children have been going to this practice for years and it seems like the last couple of times we have not been able to get accommodations due to being 10 minutes late. We drive from another city. I have left work early, and taken my kids out of school to make it to our appointments and still with heavy traffic we've been 10 minutes late and were declined to be seen. They say they have a grace period, but what they really mean is for you to be there 15 minutes before your schedule appointment. That's no grace period. Very sad they show no compassion for being 10 minutes late, that's not how you value your patience. Not going back and will be changing my children to another pediatrician to avoid the discomfort and no accommodations. read more

So I've been coming here 6 years now. A lot of great doctors and PA's. Great staff on the medical side. My issue with them is the office or billing staff. It's been constant billing insurance problems. I get mistakes happen here and there but for how often this has happened to me makes me wonder if there's shady stuff going on. I get asked every time for my insurance card. They scan it into their system and then down the road I get a bill because they had the visit marked as "self pay" instead of using my insurance. When I call and question them they "dig" and find the problem. Say they put a note in to not cash my check. They cash it anyways. Then I get a call saying "the billing manager didn't see the note and wanted me to apologize we cashed the check already but once insurance approves the claim we'll call you and give you your refund then." Same story every time almost to the wording. We aren't frequent visitors of the doctors unless absolutely necessary. We go for their shots and well visits, an occasional bad cold where they miss multiple days of school so I NEED the drs note. Or if a bone is showing. My husband and I both are/have been in the medical field so we don't go for a minor bump on the head or a cold. So for this to happen multiple times now when we aren't there that often makes you wonder.... read more

Great office and Staff. We had an issue with their late policy; however, it was addressed and the response from the office was well recieved. I have been taking both my children here from birth and the office staff have always treated them as if my children were theirs. We even commute from Hemet because we trust Dr. Carter. read more

WARNING! This office buys reviews! They incentivize you with a goodie bag of kid stuff for showing them your yelp review! Main doctor couldn't diagnose simple basic pneumonia in my daughter. It cost us over a $1000 in extra testing because she does not know what she is doing! Not to mention all the unnecessary pokes and prodding while sick! Also, doctor tried insulting me, explaining her and her boyfriend had a good laugh at a message I left for her concerning my daughters health (a true HIPAA, privacy law violation!). Pretty murals! Awful doctor! read more

Extremely disturbed that this office REFUSES to do a VIDEO VISIT & DEMANDS my child be seen IN OFFICE after telling 3 different staff members and the office manager we have been potentially EXPOSED TO COVID AND WERE TOLD TO SELF QUARANTINE!! All we needed was a rx refill. Keep your kids safe and do not enter this office read more

If your looking for exceptional care then you have found it! Dr.Carter is the most caring and loyal doctor I've ever met ! The offices hours are very flexible to meet almost anyone's schedule, even if you work full time ! The staff is super friendly And they are always on top of call backs and always has an answer to my questions right away ! The office is very clean and each room has a theme and is hand painted. Nurse practicer Leah and Alise are another one of my favorites ! These ladies are friendly, kind, caring and passionate about their job ! They listen to my concerns as a parent and are very sweet and easy to talk to! read more

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To this office: I would not be wasting my time leaving a review if I wasnt a real patient that went there and had already called to try to get a resolution. I wouldn't have minded paying what I needed to pay if something was actually done for my daughter during those visits instead of being sent home every time with no solution. The only reason I even got hospital debt was for having to go there afterwards so I am glad they worked with me. I'm leaving this review to warn other parents. They can argue all they want like they do with any other bad review, but this is my experience here! read more

My kids and I love garden pediatrics! Dr Carter is amazing, and so is Erin the nurse practitioner! We see Erin the most and she always calms me when my kiddos are sick and always explains what will work best for them! Highly recommend them for your kiddos! read more

My little ones have been coming here since they were born. They are now 6 and 5. I also bring my teenagers 16 and 14. We love this facility. All the Doctors and staff are excellent, including receptionist. My kids love going to the clinic and seeing what kind of room they'll be in next, since the patient rooms all have a different theme. Prehistoric room, Arctic room, and so on. The wait time is good and the doctors and MAs are very polite and attentive. Dr. Erin is an exceptional Dr. she is very caring and attentive to her little patients. She even took the time to check my little one's "baby" doll, at my daughter's request. She makes her patients feel at ease and happy. I completely recommend this pediatrician office. read more

I have entrusted Dr. Carter and her team of professionals with my children for over 6 years now. Anytime my boys need to be seen they made it simple and a priority to get us in a timely manner . They have gone above and beyond to make their office welcoming and friendly for Children. Each room has a different theme from farms to ocean to jungle to Arctic they have the rooms painted and the examination tables match each room. They are clean and keep my kids captivated while we patiently wait for the dr to come in . (Which usually isn't very long ) they always run on schedule and I have never had to wait very long which lets me know they appreciate my time. Anytime my child has been sick they have explained to me in depth the reason, the solution and the process of getting them better. I can tell they truly care and focus on helping my children to grow strong . Any questions I ask they answer (by the book) Which lets me know they have high standards for their establishment and that eases my mind because I have high standards for the care of my children. I hope I never have to move because it doesn't get any better than this . read more

I've had my share of many pediatricians for my children and none compare with the amazing staff of Garden Pediatrics. I was referred to the office by a babysitter. I was very hesitant because I had been bouncing around from doctor to doctor because of distance. When I contacted the office, I was treated with great service. Once I was able to have my children seen, I was so amazed with the office decor! Every exam room has a unique name and the decor matches. Hand painted to show that Dr. Carter cares about each family. One thing I'm so happy to know is that every doctor is selected carefully to work at Garden Pediatrics. I'm amazed at how extremely nice each doctor, nurse, and office staff is. As far as appointments go, I have never had a problem getting my children an appointment. In fact, depending on the health issue, they go out of their way to fit my children in the same day to avoid urgent care or emergency room visits. Nurse practitioner Hiday was the one to figure out my youngest one has a milk allergy. I've felt more like family than a patient number, charted in a file, tucked along with all the other patients and family members. To sum it all up, I do everything I can to make sure my insurance will cover the visits to garden pediatrics. I can only hope that I will be able to keep my family at Garden Pediatrics until they grow into adults. Thank you Dr. Carter and staff for all the hard work you do! read more

Garden Pediatrics - Just some fine decorated toy to keep children busy during an office visit - Pediatricians Near Me - Redlands, California

Nicole is amazing with my son. And so is all of the staff! They remember him and how to pronounce his name. They are quick to attend. I've only had to wait maybe 10 minutes MAX for one of our appointments. I usually get called within the first 5-7 minutes of checking in. The rooms have themes like farm, ocean, or dinosaurs, and it keeps my son entertained during check-ups. I am glad I chose this place for my son. read more

Garden Pediatrics - Waiting for vaccines in the chilly arctic room. - Pediatricians Near Me - Redlands, California

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The most unprofessional office you can come across I will NOT be sending my children here! The providers are always changing!!!! I've had the worse experience with them, send your kids to MISSION pediatric's they have 4 location's and are very professional read more

I love the staff here. I've been bringing my son for 6 years and he loves the staff as well. He always looks forward to coming in to see dr. Carter and the staff. I even look forward to bringing my son in just because I know he gets the proper care from the doctors and nurses. It's hard to find great doctors and staff. Thank you garden pediatrics staff read more

I searched all over for a pediatrician for my boys that was knowledgeable and respectful to parents. I'm so happy that we found Garden Pediatrics. The staff are all knowledgeable and respectful and my kids love the themed rooms and I love the separate well and sick waiting areas. My appointment times are also usually right on without long waits. read more

Garden Pediatrics - Pediatricians Near Me - Redlands, California

Garden Pediatrics is an excellent choice for parents looking for healthcare options for their children. It's a warm, inviting pediatric office that's well decorated and very clean. In addition to a great environment, the friendly staff help to put the children - and super nervous first time parents (like me) - at ease. I can't recommend this team and these facilities enough. read more

Very cute clinic, the staff is great and so fun! The rooms are decorated in fun themes, we had the dinasour room. I had heard great things from a friend of mine and it did not disappoint. read more

Garden Pediatrics - Cute rooms! - Pediatricians Near Me - Redlands, California

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Great Drs and great staff. Have been bringing my children to Dr Carter for the past seven years. Nothing but great experiences. To anyone having issues with wait times, they are generally pretty good about time. However, any time I have questions or concerns they won't hesitate to take extra time with me and make sure i leave feeling heard and reassured. So knowing they take the time with me I'm sure they do it with all patients and that can affect time but well worth it. I drive two hours to be seen by them and I wouldn't have it any other way. read more

I went in for a frenectomy consult for my 8 week old daughter. Dr. Carter was so genuine, absolutely knowledgeable. Our visit was so comfortable. read more

I have been through 3 different pediatricians and i have finally found my son's permanent pediatrician. They are fast, efficient, organized, and so friendly. This is truly the best experience i have ever had with a doctors office. And what a cute waiting room. Plus the themed rooms are the absolute cutest! Looking forward to our next visit! read more

Garden Pediatrics - Pediatricians Near Me - Redlands, California

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Dr Carter has been a great doctor with personal experience always willing to listen. She is great with kids.

I normally don't review doctor's office but I felt compelled. I've been taken my boys here for about 2 years. It seems like a revolving door of providers. Finally felt like we had some consistency with Dr. Diatte. We have also enjoyed seeing Courtney from time to time as well. My boys absolutely loved them and so did my wife I. They are thorough and take time to listen our concerns. Just excellent providers. Then came the news that Dr. Diatte left the practice and Courtney was on maternity leave. So for the last few weeks we saw Dr Forghani. Well let me just say we never saw her. This doctor has cancelled three times so far. Dr. Carter schedule is always busy so it's hard to get into her schedule . I get doctors are human and have to call off but when it happens more then three times it shows a lack of professionalism. We truly miss Dr Diatte and hope that we can find a long term pediatrician. Hopefully there will be more consistency with providers here. read more

I love bringing my daughter here. Everyone is always so nice. Especially Leah, she's amazing! She's one of the nurse practitioners there and we just love her. She's so sweet and patient with my daughter, as I'm sure she is with all the kids :) We also got the pleasure of meeting Dr Carter once :) She was also very nice and helpful when I brought my daughter in sick. I really like how they take their time with their patients. Also I love how they have each room decorated a different theme. The only thing I wish they did was take in walk in appointments when a child is sick, but other then that they are really good. :) read more

Dr. Carter has been amazing for our family. One of our kids has had a rough couple of years and Dr. Carter has consistently listened and worked to help us get things figured out. Over the last several years, we've had last-minute sick appointments, well check ups, sports physicals, and now online visits. Our main doc is Dr. Carter, but when needed we see other caregivers and have had good experiences. The office staff returns our phone calls fairly quickly and even calls to let us know they put our question in and are waiting for the doctor's response. We love Garden Pediatrics! read more

I love Dr Carter and Dr Faison but This is for the On call person who answers after hours. I was calling to leave a message in hopes of having my daughter be seen the next day but someone picked up. A gentleman who was so rude and short. He asked for my information then said the on call nurse would call me back and then just hung up on me!! Ummm yeah rude!! read more

Best pediatric office we've been to. They have toys for the kids in the lobby and a sick side and well side for the patients. Dr. Carter is amazing at her job and the staff there are just on top of it! We love garden pediatrics and would recommend them to anyone with littles! read more