I had plans for lunch with family Saturday. But you know how stuff always happens when you have plans! Things went left! Our garage door was literally hanging on one side after I attempted to close it. Now I'm running late and have to call my family to push back our date. Then it's the hubs! I had to get him up from his nap to tell him the garage door is hanging off. Great way to start the new year! So me being an Elite, I always rely on Yelp! I searched for garage door repair, found this company with top reviews, and gave them a call.
There isn't any negative feedback in this review. 1-4 are all positive. Want details, keep reading!
1. Initial Call / Operator
I called the office and a young lady answered. She was very pleasant, took all my information, and told me a technician would come out to provide a free quote within three hours. She also asked how I found them, and I let her know it was through Yelp.
2. Timeline of Arrival
The technician, Angel arrived earlier than the initial timeline. He called beforehand to let me know he was on the way and would be arriving sooner, which I appreciated. We needed to get the garage fixed as quickly as possible so that worked out for us.
3. Technician
Angel explained that he could repair it, but it would basically be a band-aid fix. Our tracks were bent and there was another issue, so we'd likely run into the same problem again. He offered to replace the garage door right then, which made us happy since we store important items in our garage. Unfortunately, he didn't have our door type on his truck and it had to be ordered. We scheduled installation for Monday.
4. Installation
Angel arrived Monday as planned. He told me the process would take about two hours to remove the old door and install the new one. He was true to his word. It actually took a little less than two hours. He also gave recommendations based on the slight pitch of our foundation and shared tips for 6 month maintenance. He was friendly, professional, and cleaned up after himself.
To answer your question.... YES!! I would absolutely call them again for any garage repairs and would recommend them. No complaints at all. read more