I had a terrible experience with My Friendly Vet - Dr. Nathalie Yoguel. When my Rex was in danger of losing his leg because he wasn't improving from a fall, I asked to have a call with Dr Yoguel and she told me that she would have to charge me for the call. I've never had that happen before with a vet! Particularly after spending at least $2000 with her in Services already.
Then when I asked for recommendations in writing instead, it took over a week and it was much later explained to me that she was sick and/or her aunt had cancer...While I'm compassionate, I don't think that if you are a business owner, these things should prevent you from doing any business, OR you should call your customer to help them and/or explain. Dr. Yoguel then LATER called me to yell at me for sending her two texts that were panicked, begging her to send me her recommendations about Rex. As I'm sure most dog owners can understand, watching their animal suffer.
In that conversation, she told me that if I couldn't afford to keep up with regular physical therapy for Rex, then I should amputate his leg. She also referred to the high value of my house when I explained that I was having trouble paying $300 every time she set foot in my house due to a bad job situation we are dealing with. And It was recommended I do more. It was all incredibly upsetting, I was left shaking and crying and had to hang up.
In desperation I took Rex to Parkland Veterinary hospital who really only cared about the health of my dog and not their bottom line. They let me use their electromagnetic mat FOR FREE for 3 weeks. Then they taught me a few basic exercises and told me where to buy the mat. Since this, Rex is down from 4 pain meds to one and is completely using his leg. If it wasn't for Parkland Vet my baby would not have a leg!
Dr Yoguel does not know how to manage her business, does not understand customer service, cares more about money, and is frankly too immature to be a business owner of this type. read more