Audrey B. HesterPointer Family Dental (Van Buren, AR) Just now · I worked for "My Dentist", who sold their business to "Heartland Dental", and this current office is now renamed Pointer Family Dental for over 5 years. Over those 5-6 years I worked with Dr. Brenda Donato, Dr. Johnny Pearce, Dr. Adam Anderson, Dr. Jason Anthony Smith, Dr. Christopher Larson, Dr. Noble Dallison, and more. I was first a business assistant, then a treatment coordinator, then a treatment planner, then asked to be the office manager, I had great experiences there at times, but also nightmare experiences there. It is a very corporate push for profit atmosphere. Now, here is where it gets important. I was diagnosed at the end of January with Invasive Ductal Carcinoma Nottingham Grade 3, Stage 2 Breast Cancer but the area that was biopsied on the 16th of January grew from 12mm to 17 mm by Feb 3 and I have to start my chemo by the 12th of February 2025. My cancer treatments and follow up care with every medical field is getting really expensive and crucial to complete ASAP. So, my Christian Care- Medi-Share told me to make sure to use my dental discount plan through Careington 500. I found this out after hours for Pointer Family Dental, so I advised them that I had this at my appointment and the office and Dr. David Hurst is by law contracted to follow the Careinton 500 fee schedule. If you know dental or medical coding, you understand that you have to follow the contracted coding costs for treatment. And believe me, I followed up that Dr. Hurst didn't opt out of Discount Plans. PJ, the office manager, told me that she didn't care that home office was supposed to remove them, and that she called my Insurance/Discount Plan, and I had no coverage. Even though, I only had 2 days to seek treatment for potential issues, Dr. Hurst refused to do my treatment because he stated that when PJ stated that I didn't have coverage, and after I called my insurance company and they proved that they had just told PJ that I had coverage, and Dr Hurst was in network and had to follow the fee schedules that were hundreds of dollars less than the treatment plan that they made me sign, they called Van Buren Police Department to make sure that I left the property and Dr Hurst stated that I was too confrontational because I know the laws and my rights and how to look up my fee schedule and they were without doubt over charging me. The manager PJ tried to show me a treatment plan that was cash prices even after I showed her I was in network for the Careington 500 discount plan. She also told me she didn't care what online is showing them in network. Heartland Dental home office was supposed to have already corrected this. I called them, and I hope the dental office called them as well, but no one has reached out to me. They would push employee Bingo during certain periods of the quarters that the Bingo Squares would state that you diagnosed a crown and flipped same day treatment, or diagnosed a cavity, and placed a same day filling, or more pressingly they wanted you to diagnose someone that needed Invisalign, Implants or Bone Grafting. If a dentist diagnosed any of these issues, and a treatment planner helped them get a payment plan or financing the office or employees were rewarded. I worked for them starting around 2013, even though I live over an hour away after I left the company, I still paid cash prices for my family and I to be seen there. I found out the end of January that I have a very invasive fastest growing types of ductal carcinoma. They have all of my dental records going back to 2013. I asked for them to get me in to prevent any obvious potential infections that could pop up through my chemotherapy treatments. They did get me in to get a cleaning and although they did a full FMX (full mouth x-ray series) Dr David Hurst didn't do a full exam and it was unnecessary because I have had so many panos/ fmx's and scans completed due to every dentist wanting to do more Invisalign on me . I will scream from the hilltops though my hygienist Carlos Espinoza was absolutely amazing, and I am sad that I probably will not get to see him again. read more

Friendly and careing staff comfortable and clean building COVID safe and they put pillows under ur head during teeth procedures

When I called and asked for Lance, the office person answering the phone said we don't have a Lance here. Odd isn't it?