My Dentist is the very best. I highly recommend them. I was terrified of going to the dentist, they pulled my bottom teeth and put my denture in, I was treated like I was very important to them. They truly care about their patients. My fear of going to the dentist now is ALOT better and will continue to go back. Thank to all at My Dentist. read more

my mom has been coming here for 3 years. I've always dropped her off and picked her up in a timely manner. I was informed today that I have to stay while she is having her dental needs met. my back is broke in 2 places. I was informed her next appt is 90 min. I was told I have to stay there the entire time because someone left someone there until after 6 at night. I did not do that. Poor customer service to say the least. I can see not leaving a minor but an adult? If I had not already paid for her dentures I would find another dentist read more

I only just started going to this Dentist, but I was delightfully surprised with how nice and accommodating the staff was. So far I have had 1 crown, a cleaning and some fillings. They were very thorough in detailing the care my teeth needed, upfront about the cost and very patient and willing to let me go at the speed I wanted. I already knew I needed a lot of work done, but they were not pushy at all. The doctor had a wonderful sense of humor and continually tried to put me at ease while he worked. The hygienists and assistants were knowledgeable, worked efficiently and were so sweet. Even the front office people were nice and patient with my questions. read more

I have always been impressed with this team. The front desk is helpful and flexible. They professionally handle all my insurance, and the dentists and hygienists are knowledgeable , thorough and patient. read more

I would not even give them a one star rating. All there best hygienists left. They didn't treat my tooth when the crown, they installed came off. Won't be coming here again! read more

Dentist was great but they do not do emergency services. I had a hurt mouth on two separate occasions and each time I was given an appointment that was two weeks out. Customer service is ok depends on who is at the desk that day. read more

I've been coming here for about 5 years as a self-pay patron. Today I went, now having insurance and was treated like complete trash. I will not continue my dental care with this company. read more

The dentist was cold and impersonal able. Seemed like he had been interrupted from his cigarette break. I was billed for a service that I did not receive and consequently ended up paying for a cleaning although I had insurance. read more

Absolutely horrible attitude by almost all of the staff. If you want a dentist that cares about the aftermath and your comfort after the fact go somewhere else. Over 24hrs after a rear extraction bleeding is still steady and heavy. I called and they said "yea it can take a few days to stop". Consulted another office to find out that with the size of the extraction a suture and clotting gel should've been used. I asked "my dentist" about the clotting gel and was told by the rudest front desk lady I have ever met. That it's still bleeding so it's OK. It appears that once your payment is received they stop caring. read more

Pre-Covid, or around two+ years ago, i switched from a decent dentist of a decade; to the dental team at My Dentist for discounted cash pricing, the then older reasonable reception staff and the dentist (one of two) all seemed top notch. 2021-New staff. Lots of problems. Prices raised. Not giving itemized receipts showing discounts, and unprofessional behavior by staff both on phone and in person. Refusing to return phone calls seems very common to them, as well as several hour lunches, making the customer wait! Then: Had a crown seated by an actual dentist and a cavity filled my first visits, zero issues, paid bills upon leaving premises both times. Now: On June 3, 2021 I had a crown seated by the tech, not the dentist, and I told her, will omit name, that the bite was off. The dentist came and i told him the bite was off also and i know my teeth at 53; and it was hurting to close down, I was told the pain may go away. Nothing was done to try and fix my complaint on a nearly 1500 repair that HAD to be paid at end of appointment, per usual. I was unable to chew for 4 days and on June 7 while on vacation appx 1k miles away in SC for my birthday no less, the opposite side molar came off due to the strain of not being able to chew on the right side ...where the crown was not seated properly!! 4 days! Pathetic! Upon arriving home 7 days later I went to another dentist the very next day and they took X-rays and said clearly my (the) bite was off. I called My Dentist and let them know i had my own X-rays and that their not fixing bite/crown seating had created a second issue. I was told to come in, free of charge vs letting the new dentist have my business, and the dentist himself would "fix". Btw sadly he is a great guy, just being let down by a horrific billing and staff department who call his customers liars and make up bills out of thin air. He had to " scale" down the crown his tech has put on several times (sanding) to fix the bite, which is admittedly better now, just don't understand why they didn't the day of!! Why was i not listened to at onset? Why was it not sanded to fit that day or were they just too busy? All problems would have been solved! He was able to attach the crown on molar that came off due to pressure, and a month later it is still holding. Thought ok -will still give them a chance of another nearly 1500 the end of month. Nope. 3 days ago i receive a 90$+ email bill from MD for charges from that day! After the last months blunders, unprofessional front office, bills after the fact that were told verbally by both the tech and a check out receptionist no charge, and i paid nothing leaving, lies told, and techs doing work the dentist himself should probably be doing according to two other local dentists! At the end the buck stops with billing and Camille who never returned my concerned call making me have to show up at the MD office, could answer no questions. 0. If you pay your bill every time at the end of session, per usual, had their even BEEN a charge I would have received it that day before leaving! And paid it even! Her only retort after 15 minutes of condescending double speak in the front lobby no less was that she would send me to collections. Really. $500 to collect $90+ what a joke. I am sorry to all my friends, associates, elderly and veterans who i have referred this company to the last year , please do not. Their behavior unacceptable! Will be filing with BBB on Monday and hope the office gets customer service training and new leader. The dental techs were kind, dentist funny, but staff a -1 star. I have found a dentist today who is several hundred dollars cheaper and was dismayed with the staffs attitude and deceit. I am 53 and retired Naval family so felt compelled to let other seniors or veterans know the way they too may get treated. Fortunately i have the money to pay for the damage they did. Many are not so lucky. Beware. Unreliable and untrustworthy. read more

Just wanted to balance my initial review from 5/17. My sister has been very pleased with the work done on her teeth. She was also pleased with the dentist's amiable demeanor while doing the work. My experience with the receptionist rates low, but the dentist rates high, balancing out to a 3 of 5. read more

Not recommended as they do not check your benefits. Be ready to expect a bill that's 90 days over, to please pay immediately. My daughter had went in for an annual check up. They did the Exam, FMX X-rays, Panoramic Image, Prophy Cleaning and Fluoride/Varnish services. They have written off everything and or was paid by the Insurance, except the FMX X-rays and the Fluoride/Varnish. Spoke to Shelby and Kayla who states the Insurance does not provide any Members histories, but was aware of the Insurances frequency. That is a lie as all Insurance companies do provide history whether it's in their office or not. My daughter had an FMX X-rays recently elsewhere, a year or two ago. The frequency on that is once every 5years. The Flouride/Varnish is only covered for children age 15 and under. The office was not willing to admit that they didn't check the benefits, yet alone waive it. Preventative services are covered at 100%. My daughter and/or anyone in that matter should not be responsible for it. They only care about the money they make and not the Patients health or care. The office has declined to waive the bill. I now have to file an Appeal and Grievance with my Insurance with the possibility of Fraud as well. read more