I had high hopes for this place since I found it on yelp, and I'm sure many of the other girls at this salon are amazing but this review is specifically for the lash technician Kaitlin. I have been getting my lashes done for about a year in Newport and while my other girl does amazing work I wanted to go to a salon that was closer to my home in Long Beach for an event I had that weekend, and boy was that a huge mistake. If I could give her 0 stars I would. I came in for a 3 week fill and we talked about the style I would like and she began. She took 2 full hours for this fill, during which she talked to her coworker about how this was "her first time doing this type of lash and it was going pretty well", which immediately made me skeptical but I gave her the benefit of the doubt. Since she ended up taking 2 hours for this fill I figured the outcome would be good quality. When I got out of the chair my lashes looked really good. That next morning when I brushed them and the following days I had so much fallout every single time. I take great care of my lashes, I didn't wet them, I don't wear mascara at all with extensions and they just kept coming out in large chunks. It got to the point where I had massive gaps in between my lashes only 5 days after I had seen her. I reached out to her to fix the problem and she was extremely rude to me throughout our entire conversation, taking no accountability for the work she had done. She offered to see me in a week but my lashes looked so horrible I needed them done sooner. Never in my experience with extensions have I had them look this terrible. I texted her again asking if she could refund me because I could not go another week with ratchet looking eyelashes and she refused a refund and would not accommodate me in any way. She kept blaming outside factors, blaming aftercare, blaming my last lash tech, and even went as far as to say "well this isn't happening to my other clients so obviously it's not my fault". Literally nothing but excuses, not even one apology for my experience with her. She was so rude to me at every turn. I did everything I could to be polite to her and she kept blaming me. I wasted 90 dollars (plus a 20 dollar tip) on this horrible tech so please save your money! Do not see this technician if you want quality work and good customer service. She clearly does not care about her clients at all and if you have a problem with the work you paid for (and tipped well for) you will not have the problem taken care of with her. I will never come back to this place.
UPDATE 6/14/17: 6 days post fill with Kaitlin and my regular lash tech Chanel squeezed me in last minute to check my lashes and fix them, she informed me that Kaitlin had clustered too many clumps of volume lash flares on various individual lashes and my natural lash actually broke off because of it, also explaining the reason for the clumpy appearance of my lashes in the pictures. The worst fear for most people when getting extensions is having your natural lash break off. Chanel gave me a serum to begin to regrow all the broken little nubs from Kaitlin's work. Now I understand why she was saying that it was I her first time to her coworker she is inexperienced at volume lashes and totally screwed mine up! I didn't pay that much to be an experiment. Save your money and go to someone with more experience.
FYI,if you're looking to come here and ever have a problem with the work you received don't expect the lash salon to do anything about it. I contacted the owner about this issue because I really wanted a refund and received no response as well. Terrible customer service. read more