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    MVP Rides

    5.0 (1 review)
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    Uber

    Uber

    1.3(34 reviews)
    0.7 km

    We went on our 20-year wedding anniversary trip and had everything carefully scheduled, including a…read morepre-scheduled Uber pickup at 3:35 AM from our resort. At 3:30 AM, despite having a driver assigned and everything confirmed, Uber canceled on us. We were left scrambling and quickly realized that getting another driver at that hour on Sanibel/Captiva is nearly impossible -- something we later learned is unfortunately pretty common. Thankfully, Exquisite Services absolutely saved us. They stepped in immediately when Uber dropped the ball and made sure we got to the airport on time. The professionalism and reliability were night and day compared to our experience with Uber. This was a hard lesson learned: I won't ever rely on Uber for something this important again. Small city rides? Sure. But for airport transportation or anything that truly matters -- no chance. We are incredibly grateful to Exquisite Services for taking care of us when it counted most.

    I wish to report a REPREHENSIBLE experience with Uber. Pick up was SRQ airport. Driver dropped…read moreoff at a downtown Sarasota condo. Driver unloaded luggage. While so doing, I quickly walked my dog who needed to relieve himself after a long travel day. My companion tipped driver $20. When I returned, Uber was gone. My handbag (lime green tote) was still in the back seat. (It contained many valuable items totaling thousands and thousands of dollars -such as cash and gold jewelry, not to mention wallet, iPad and iPhone - because I was moving through airports that day.). In all likelihood, the value of this theft would qualify for a first degree felony charge. Immediately, my companion made 2 calls to driver and texted twice. Driver ignored. Then, my companion called Uber to report the loss. Uber immediately attempted to contact driver. Driver ignored his employer as well. After 3 days, driver responded to Uber that "he couldn't find anything". For that meager reason , Uber determined that the matter had been "resolved". Thereafter Uber REFUSED to offer any assistance to myself or my companion. Uber would not provide the driver's name or any other relevant information. I filed a police report. I hired a private investigator. I composed a detailed letter to Uber Chief Legal Counsel as well as their Vice President for Safety. BOTH EXECUTIVES COMPLETELY IGNORED ME. It has been over a month without any response from UBER. I recommend you don't ever use UBER. In a case such as driver theft, the customer is OUT OF LUCK. Uber's business model is obviously designed to protect its drivers and disrespect the customer. Such policies are UNACCFEPTABLE. PS. After thorough investigation, I am aware of this driver's criminal history. Shame on Uber for failing to explore this driver's character and integrity.

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    Diplomat Taxi

    Diplomat Taxi

    1.7(22 reviews)
    2.3 km

    This is hands down the WORST taxi business ever and I can only hope that Uber and Lyft will put…read morethem out of business. Their business model is truly horrendous, extortionate and unethical. I took one of these cabs at Sarasota airport and asked them to take me home, which is close to the ringling museum - that's less than a mile (roughly 0.7 miles). I could easily walk that, but I had a heavy bag. My trip to the airport with an Uber cost $5.28. So I thought this would only be slightly more expensive. When the driver dropped me off at home (after roughly 3 minutes of being in the vehicle) he said that it would cost me $25. When I asked to see the meter he said "no meter, just a flat fee to and from the airport". That is just disgrace. Flat fees were introduced to stop consumers being ripped off! All I can say is avoid them. No repeat business from me!

    When one collects ones bags at SRQ and needs a taxi, Diplomat has someone staked out at the taxi…read moreexit who asks if you need a cab. This is a Diplomat employee who steers you to one of their cabs. He will offer to put you bag in the trunk and then expect a tip. Just watch out is all I am saying. The cab driver was ok but the CC machine was "broken". I don't usually carry cash, so he was lucky . Not sure what would have happened had I not had cash. Advice; ask before you get in. The cab definitely was showing its age and the emissions "check engine" light was on. My experience tells me the emissions were not in perfect working order. All this would be less annoying if the ride to Longboat Key hadn't been 30% more than the ride back to SRQ (I highly recommended Yellow Cab for this).

    MVP Rides - taxis - Updated May 2026

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