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    MVP Home Improvements

    1.5 (8 reviews)
    Open 9:00 am - 6:00 pm
    Updated 1 month ago

    Services - MVP Home Improvements

    Bathroom remodeling

    Remodeling

    Siding installation

    2 More Services

    Siding repair

    Siding replacement

    MVP Home Improvements Photos

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    Window Depot of Youngstown - During

    Window Depot of Youngstown

    (10 reviews)

    I've been trying to get an estimate for siding for over two months. Excuses, excuses, that's all I…read moreget. The first salesman didn't have a clue what was going on when he came to our house. After leaving a negative review, they decided to contact me again. They said they were going to help me this time and order some samples for us to see. When we went to the store and decided on the samples we might have wanted, they said they would send out a salesman. Five minutes before he was supposed to be there, they called and said he was sick, which I could understand him not making the appointment. But you would have thought they would have scheduled another person to come see us or make another appointment. I don't know how their window department is, but their siding department is terrible.

    Let's start out with we DO NOT RECOMEND USING WINDOW DEPOT…read moreFirst off, the sales man (we won't mention any names) he was a nice guy, personable and sat down and talked about what we were looking for Black french door and 2 black xl windows (replacing 3 sliders) got it all quoted out and throws in a " it's cheaper if you go with us now before I leave" kinda pitch (beware of that!) mistake #1 we did. He shows us what the black door will look like and then shows us what the black windows would look like and prints it out. Mistake #2 we never bothered to double check the contract. Fast forward to install day (almost 3 months later) I'm in another room to stay out of their way and just went to take a peek. Whatt? The door is black and the XL windows are white. (We dont have a white window in the entire house) We stop Installation and I call the salesman. No answer, text him, no answer 7 times and not 1 response. I talk to the Instalation crew and they said, "yeah it does say black on our paperwork because we even have the black flashing" They kindly call "their boss" and I talk to him to see what's going on. He tells me the contract says white windows. I looked and sure enough it does! The salesman typed white in there. I'm then informed there was no way I would have gotten black for the price we did. (I'm not one to throw out prices but were talking alot of $$. (Don't quote me here because I know they will respond throwing times and dates back at me trying to justify their mistakes and make me look bad) but a few days later we got a call saying they can get black windows but they won't be the same quality but still good windows. We discussed it and agreed as long as they were good. Jump ahead to aprox 1.5 more months and the 2nd set of windows were installed. Let's talk about these so called "good windows" every time we closed the door the grids rattled. (It wont let me post the video) back on the phone we got!! At this point we should have just got our attorney involved! We talked it over ONCE AGAIN and we're told a 3rd set can be made with bumpers so it won't do that, ' They must have forgotten the bumpers". At this point what choice do we have? A while later we get our 3rd set. From purchase date to 3rd set of install it was a total of 140 days. The same damn window with 2 " bumpers" (something you put on cabinets so they don't slam) Purchase windows from someone else!!

    Window World of Youngstown

    Window World of Youngstown

    (7 reviews)

    I recently closed on a house and since it was older I needed my windows replaced. I went with…read moreWindow World trying but I guess I shouldn't have. At first, things were going well since I was contacted not even 5 minutes after I sent in my information for a quote on their website, which I was impressed by. I booked an appointment for the quote and was expecting a representative at my house at 6pm on Monday (today) but after 30 minutes of waiting no one showed up. Called Window World, and was told that they don't know why he didn't show up so I was put on hold and after I was put back on, the man who answered the phone, Marty, said that my representative was already at the address and was talking to the customer already, he wasn't. Just to make sure I didn't get confused, I confirmed my address just in case but it was correct so that wasn't the issue. At this point, I was annoyed by the clear miscommunication on there end so I gave Marty a call back and told home that I would just go with someone else since I was on a time crunch to get this dine. He was very understanding and apologized, even though it probably wasn't his fault, but what this told me is that my time clearly wasn't important enough to them. If this is how the QUOTE was going, I couldn't imagine what the actual installation of the windows would have gone. So yeah, don't go with Window World.

    Outstanding Customer Service: Working in service-oriented business's most of my life, and as a…read moreretired HR Director, I can say with confidence that Window World Youngstown stands on a solid foundation of excellent customer service. From the top (Patrick Moran) to management, the installation crew and administration, everyone was a pleasure to work with, and everyone worked hard in assuring that my 100-year-old 3 story home, with 20 new windows and new vinyl siding, looked good and functioned properly. As we all know, sometimes sh*it happens in life, and with an old crooked house one can expect some challenges along the way. The level of concern and effort to assure my satisfaction was and is what separates the good from the outstanding. Outstanding job Window World, Thank You.

    MVP Home Improvements - windowsinstallation - Updated May 2026

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