Beware of this company. I hired Mike in the past and he did good work, but I was recently taken for a $1,000 deposit. This time around, I reached out to him with a stair project. I sent him several pictures and he quoted me $1,250. The day he arrived on the job, he increased the price to $2,400. When I turned him down, he reduced it to $1,900. Since I was anxious to get the job done, I agreed to the price. He came back the following day, requiring half up front (I paid him $1,000). He worked for about an hour, left his tools and went to "get supplies" promising he'd be back that afternoon. He committed to come on July 3rd, and never showed up. When I expressed my frustration and asked for a refund of my deposit, he stated "If I can't get it done Monday, July 5th, I'll refund your money."
He showed up on Monday July 5th, but packed up his tools and left. When I questioned him, he said "I'm running to get supplies." Keep in mind, he has been to the job three times now, albeit briefly. He never returned.
When I demanded a refund he told me "deposits are non-refundable." I reminded him that he promised to refund me if he couldn't complete the project by Monday. He told me I was "being difficult." Later that day, he promised to come on Saturday, July 10th. I text Mike the day before to confirm he would be coming to complete the job and he said "I will be there in the morning." He never arrived.
Keep in mind, this was the FIFTH time I had taken time off work to be present for the installation. He has since ignored all texts and phone calls. I demanded a refund and is no longer responding to messages or calls, meanwhile, I am out $1000.
After further review of this company, it appears they are not registered to do business in the State of Utah. The only address listed anywhere on the internet, appears to be a bogus address.
In one of his texts to me, he told me "I am an honest person, but have had some terrible luck." While that may be the case, taking someone's money, not showing up to do the job five different times and walking away from a job is not bad luck, it's dishonesty. By searching his telephone number, (832) 310-3757 , I came across this Yelp business page. It appears this business once had a Facebook page (found results in a google search), but that page has since been deleted.
I have filed a complaint with the Utah Department of Commerce, though if they are not a legitimate business, not much may come of it.
I feel it necessary to warn other consumers against using this company. All I've wanted is a completed job, or my money back. Mike has refused both. read more