The office kept me updated on the arrival time, and the crew showed up right within the scheduled…read morewindow. They worked straight through the day without any unnecessary breaks or trying to upsell extra services. Simple and transparent process from start to finish.

Avoid this company and their fake reviews . Definitely reach out to me how and why they should…read morenever be hired. I have full documentation and their email trails with me. They sent salesman Eskenazi for estimate in replacing our windows and doors . We hired them and waited weeks, however , weeks later when their actual contractor came they completely made up excuses and walked away from the work cause according to their calculations the cost was not profitable for them . We wasted time , emails , communication with city . I even had my attorney who was ready to sui them, and their owner got into a conference call with me apologizing and still not wanting to do the work coming up with all types of excuses . If anyone wants to read their emails and listen to our recorded calls reach out to me . Don't want you to get burnt and have your projected halted months

After a long and exhaustive research I decided to replace all my windows and doors with Hurricane…read moreimpact windows. I decided to get 5 different quotes and compare them based on price, reputation and the overall "vibe" I would get from their representative. To make a 4 month story short, no company compared to the presentation, price and vibe that I got from Prime Window and Door. From our first meeting I was very impressed with Robert and his company. He answered all of my questions and actually asked me a few which was something that no one else had. I could tell he had a genuine pride for his work and loved what he does. Robert was up front about pricing and didn't play any games. We discussed financing and I decided to go with him. The install went flawless and Prime Window did an amazing job to keep the mess to a minimum. The windows look amazing and my home is safe for storms (and much more energy efficient). If you're on the fence with who to go with for this major home improvement don't think twice, check out Robert and his crew at Prime. They will treat you like family.

Excellent team! Great communication throughout the whole process, got the job done! I would highly…read morerecommend this business

We cannot say enough wonderful things about this company. From start to finish everything was…read moreoutstanding. Ricardo explained everything to we knew what to expect Friendly. Professional and patient. The installation crew was on time,worked with incredible cae and cleaned up to the smallest details. If you need hurricane windows and doors Heavy Duty Glass is the team you want. We are grateful for their excellent work and highly recommend them to everyone!

Decided to go for a change on my sliding door to a French door and it did not disappoint!…read moreCommunication and Installation process was great with punctuality and regardless of the rainy weather; they still made it happen. I would highly recommend!

Amazing experience working together with Michal, Daniel , and Javier. Great customer service and…read morethe install by Javier was perfect. Thank you so much and I would recommend anyone looking for doors or windows to give them a call. Thanks again

This review is based solely on my personal experience and interaction with Prestige…read more My experience: When the windows were delivered on November 15, 2024, I was unable to reject the delivery as I was informed verbally, and they confirmed in writing, that the windows first "needed to be installed" before any inspection could take place. Per the contract terms, I was required to make the payments due at each stage -- including the delivery day payment, which brought my total paid to 90% of the $24,378.89 -- or face financial and legal consequences. FDACS public records: On March 2, 2026 I filed a consumer complaint with FDACS, State Consumer Mediator. Last week, on April 28, 2026, Prestige stated to the FDACS Mediator that I had: "inspected, accepted, paid for (in full), and permitted full installation of the product. No timely rejection occurred under the contract terms." BBB public record: However, 7 months earlier under the BBB complaint filed June 30, 2025, Prestige stated in a response on August 11, 2025: "When the client tried to 'reject the delivery', we called the manufacturer and they told us the windows had to be installed for them to look at them." I will now be taking the next legal step, supported by the detailed documentation I have compiled from Prestige's statements, responses and interactions over the past 18 months. My suggestion: Read the full complaints from the BBB (7/30/2025) and the FDACS (3/02/2026) which you can request to view at no cost. Based on the information in those documents and my experience, you can decide whether this is the right company for your project. In the meantime, see the photo of the windows that I get to look at every day, which shows four distinct multi colors (bright silver, light gray, medium gray and dark gray) visible from 30 feet away. (Click on photo which are best viewed on a computer screen, as phone views are tiny thumbnails.)

If you're looking for a company to help you update your windows, this is the place to shop with…read more Their sales representative, Steve, is really professional. We obtained a fair price for great quality windows. He recommended an efficient installer team, from optimum contractors. They worked quickly with no unnecessary noise and cleaned all the time when they finished a task. This is really a must when you have workers in your house. From the contract signature to the inspector final approval, it took 8 weeks.

Stay away from this company. They are unethical, liars and provide the worst customer experience…read moreI've ever had. They promise to do something and then leave you hanging. With so many hurricane windows and door places in Miami I would go to anyone before I do business with these people.