Mercedes-Benz of Danbury expecting the professionalism and honesty, but unfortunately, transparency…read morewas not part of my experience. The dealership was not upfront about the actual financing numbers or breakdown of the monthly payment, and key details were either withheld or changed without clear explanation. When I asked for a line-by-line breakdown (rate, term, fees, and total cost), I was given vague answers and pressured to "focus on the monthly payment" instead of the real numbers behind it. Only later did I discover additional charges and terms that were never clearly discussed. A premium brand should deliver a premium level of trust -- not confusion or hidden figures. It's disappointing that a dealership representing Mercedes-Benz would operate this way.

Defrauded by Mercedes-Benz of Danbury…read more My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in very good condition and it's only real downside was the high milage. The salesman explained to us that, due to the high milage, the car could only be wholesaled and because of this they could only offer MMR price, which was about 15% less than KBB. The difference in price makes sense considering KBB is trade-in value assuming the trade-in will can be sold at retail and MMR is auction and wholesale value because you are unable to sell the car at retail. Trusting that the salesman was telling the truth, that the car could not be sold at retail and could only be wholesaled, we accepted the 15% lower trade-in value. Today, my wife picks up her new car from the dealership after having some work done and to her surprise our trade-in is on the lot, and on their website, available for retail sale. I called the salesman to get an explanation and the conversation didn't go well. After talking in circles and telling me I didn't know what I was talking about and that they can do with the car whatever they want, I realized the conversation wasn't going anywhere and asked for a manager to call me back which he promptly did. The manager, equally combative when presented with the facts, told me "then you shouldn't have signed the contract". Yes, it's our fault for signing a contract based upon the assumption that salesman was telling us the truth. Shame on us. Negotiating a contract based upon misleading representations made by the dealership/salesman is textbook fraud. The combative reaction on the part of the salesman and manager tells me that they had no way of justifying their fraud. It's seems clear to me that telling people that their trade-in is only worth so much because they can only wholesale it is just a negotiating tactic to drive down the price they are willing to pay for your trade-in. We tried to find an amicable resolution with both the salesman and the manager and were basically told to kick rocks so now we're forced to report this unethical business practice to the CT DCP, the CT Attorney Generals Office and the BBB. I just wanted to share our experience so other consumers don't get defrauded by Mercedes-Benz of Danbury like we did.

If you love Porsches and live near Danbury, this is the place to bring your baby. The shop is…read morefilled with folks as passionate about your car as you are. I knew they were good when I saw a 356 Carrera owned by a driver I have done some photography for parked in their shop. The car and its owner are serious and it wouldn't be here unless they were both reliable and professional. Thoroughly impressed and feel confident recommending them to my Porsche friends. Also, they have cases of a true "geek" quality oil TOTAL on the shelf. It's great oil and the fact that they use it tells me a lot about what they know about motors.

Great service, nice people, easy to work with and reasonable. Not many places service Aston Martin…read more Glad I found them

Fantastic well run shop Fixed me right up new brakes rotors…read moreand calipers where needed - with only a 2.5 window to get to a job in NY! Highly recommended

On the Google review, I got a defensive, snarky and unprofessional response. Definitely do not go…read morehere if you're a woman. Another woman had a bad experience there and got the same treatment. If yall didn't put the burden on me to find the problem with my tires this review would not have happened.

We were driving cross-country from Boston when our Jeep suddenly stalled near Danbury, CT. Totally…read morestressed, we found Luis Auto Repair--and they were lifesavers! Luis and his crew got us in the same day, diagnosed the issue quickly, and had us back on the road in under an hour and a half. They even helped us maneuver our Jeep with a U-Haul trailer attached into the shop (no small task!). One new sensor and an oil change later, we were good to go. They were incredibly accommodating, honest, and efficient. Couldn't recommend them more--if you're ever in the area and need reliable service, this is the place to go!

We were traveling from NYC to our home in Maine. Our car's front brake calipers seized up and…read morestarted smoking on 84 just south of Danbury, CT. We called a tow truck and started scrolling for possible garages in Danbury open on a Saturday. Luis Auto Repairs had good reviews, so we called them. It was a Friday night just before closing time. Maria and Luis told us where to leave the car and the keys. We found a place to stay. They were so kind and helpful knowing we had 500 miles of driving to get home. They prioritized our repair. Fortunately, they had the parts on hand, and we were on the road the next day before noon. The breaks are working beautifully! Very clean garage, great folks and very knowledgeable. Would highly recommend them.

Amazing quality work and great pricing! Will be returning in the future for any other mechanic…read moreneeds I have.

The service here is great and quick. They were so nice and helpful. It was a hot summer day and…read morethey helped me with my AC, definitely will be coming back.

I have been trying to get a refund from Monro since October 2024. It is now June 2025 and I have…read morestill not received any funds. I have contacted Customer Service numerous times. This is NOT acceptable.

don't ever go to them went there to get two tires told me I needed all four tires plus a alignment…read moreand a new battery charged me $1.553 they are horrible STAY AWAY FROM THEM

Our car died in Danbury during an 11 hour return trip from vacation. Firestone was a lifesaver!!…read more We got our car towed there, they did an assessment, got the part, and installed it as soon as possible. We are extremely appreciative of their handling of our issue with great customer service!! Thank you!

Very quick and efficient service. Went for emissions testing, and wait was minimal. Entire process…read moretook about 15 minutes or so. Would come back again.

Clean location! Amazing friendly staff and great prices!! I went for emissions (and failed )…read moreluckily, they are a certified emission repair center and after diagnosing my car, they were able to pass my emission test and get me back on the road in no time!! They even put the price of the diagnostic towards the repair of my vehicle! I highly recommend EM Auto and I'm definitely coming back! #BestShopInTown

I read the great reviews but was a bit skeptical until I chatted with Jean. He was able to provide…read morea quote to replace the starter in my Mom's Honda Accord within 10 minutes and squeeze us in the same day. Work was done quickly -- at a fair price. I wish I found these guys many years ago -- it would have saved a bunch of $ and aggravation vs. the local dealership!!

Really good mechanics foreign which is their specialty or domestic. I've used them a couple…read moredifferent times. Jorge Jean and Herb really good guys very honest stick by their work/word can't say enough about them. They took care of my mini as well as my Jeep Wrangler.

I was notified via text of brake fluid replacement due on my 2018 vehicle. So when oil change and…read moretire rotation came due at 72k, I had all three items handled in one visit. The battery plugs were cleaned and I added an alignment due to tire wear. Brakes pads are still original at 72k. What a great place to visit for service. Highly recommend Infiniti for Nissan service. Bruce Bennett Nissan has been great to all the Nissans I have owned!

I purchased my QX60 Autograph from another local dealership (not an Infiniti dealership) the end of…read moreFebruary, 2026 and it was in meticulous condition inside and out. I scheduled a service appointment with Bruce Bennett Infiniti of Danbury for the end of March, 2026 and provided a detailed description--along with iPhone video footage--of multiple infotainment and camera system issues to two service advisors (and to the Service Director, Sam Asmar). Later that day, Service Advisor (Lexi) contacted me and stated they "could not duplicate the problems" and asked me to pick up my vehicle. When I reviewed the service order, I discovered several of the issues I reported were not documented at all, and the ones that were included were inaccurately described. According to the paperwork, the only action taken was a code scan. When I asked whether they had checked for software updates or technical service bulletins, I was met with a dismissive and rude response from another advisor "I'm pretty sure they checked" and "you can go somewhere else if you'd like." I requested to speak with a supervisor and after a discussion with Service Director, Sam Asmar, he provided his cell phone number, a courtesy car and an apology. While I was leaving, he remarked that he had been brought in because the service department was, in his words, "a fu#king disaster." I was told they opened a case with Infiniti and were waiting to hear back. Eleven (11) days later, again I was told they "could not duplicate" the issues and was asked to pick up my vehicle and return the loaner with a full tank of gas--which I did. When I received my car back, it was in unacceptable condition: - 221 additional miles on the odometer (and 221 miles closer to the end of the 60k mile warranty) - Gas tank empty (was full when I brought it in) - A gouged wheel - A new scraping noise over bumps - Food particles, french fries, beverage condensation marks throughout the front cabin - A Dunkin' Donuts bag left on the floor - Dead insects covering the front of the vehicle and windshield - User profile ("Lisa") added to the system The service department closed as I was leaving so I immediately pulled into a parking lot to photograph and document everything, including the "mileage out", which they had conveniently recorded as unchanged from the "mileage in" on the service order. I sent the photos to Service Director, Sam Asmar, via text message requesting to speak with him. Sam's text message response was "I'm sorry for the late response", "My uncle passed a way yesterday so I'm not thinking right", "I'm so sorry for everything.", "I promise you I owe you a full wash". Sam did not respond to me further. I called the following morning and requested to speak with the General Manager. The receptionist refused to provide his last name at first stating "you don't need his last name", placed me on hold without notice twice, and attempted to redirect me to a sales manager instead. After insisting multiple times, I was finally given his full name - Abe Asar. I left several messages, made additional calls, including to their Wilton dealership location. To date, no one from this dealership has returned my calls. Due to the unacceptable condition in which my vehicle was returned, the lack of accountability and not knowing who or how many people were in possession of my vehicle, where it had been, etc., I filed a police report with the Danbury Police Department and I am pursuing all available legal and administrative remedies. This experience reflects an extreme and serious lack of professionalism, communication, respect and care for customer property. I would strongly caution others to stay far, far away from Bruce Bennett Infiniti of Danbury/Danbury Infiniti.