Arrived super early to get our usual spot, in front of the building of screen 1. We park here because of my disabilities, I have very poor night vision and I have stage 4 kidney disease, to keep my kidneys filtering I need to drink plenty of water so being close to a bathroom is a must as well.
we been coming to the drive in for decades, we're in our 50's, we were so excited to go and finally could enjoy an up to date movie. COVID had been very difficult for me. Being isolated for so long I definitely needed this.
we drive a Buick Encore non sports vechile, it's a compact car. Seats 4. Where we always park there is no parking spot behind us. So in no way would we be obstructing or causing anyone a viewing issue. And as I said "For years we park same spot always" .
Last night we had arrived at 7 pm 3rd car waiting to get in, we purchased our ticket ahead online. We had not gotten parked not more then 10 mins the assistant manager told us to move our car, we are not allowed to park here, we must park in very back. We proceeded to tell the young man why we park here, for emergency bathroom runs, my night blindness and disabilities issues. We then Told him it's never been an issue before.
He then had the nerve to tell me, I was lying, I said why would I lie about that. He then got the manager who also siding with her employee preceded to suggest I was lying, and argued we are driving a sport utility vehicle and better move to the back parking area, by this point, I no longer wanted to be there, feeling humiliate, disrespect and very angry.
When we said we were leaving and wanted our money back. There no way I would be able to sit thru 2 movies running back and forth to a bathroom, watching a movie I would barely see. I am told they can't refund us because we paid online, got an email address to write for a refund and to top it off the fellow had the smarts to tell me they do fine without our money When I said we would not return.
the Mustang Drive-in Establishment has no decency to people with disabilities or how to treat ppl. All we did was park in a spot designated for parking with a 4 seater non sport vehicle suv because all hutch car are called SUVs and our crime obstructing the view of a building. Never again will we return. 37 yrs of memories deteriorated by a arrogant employee. read more