I appreciate the work that animal shelters do, which makes it disappointing to share that our…read moreexperience here fell short. Communication throughout the process was virtually nonexistent, and when we did interact with staff, the tone felt unexpectedly curt. Hoping this feedback can help improve the experience for future adopters and, most importantly, the animals who rely on this shelter.

We found our pup on Pet Finder. We submitted an application to RVAR and within a couple of days we…read moreheard back. Dawn, the Kennel Manager, was very responsive, very professional, and very concern about the welfare of all the pups at their facility. She called our vet and checked up on us, I thought that was great. The place was as clean as you can hope an animal shelter can be. We drove an hour to RVAR in hopes that this cute pup would fit into our family. Dawn brought us into a room and then brought our pup into the room. She sat with us for awhile and watched. Then she gave us as much time as we needed alone with our pup. We absolutely fell in love our new baby. He's the perfect fit for our family and we decided to adopt him. RVAR rescued him, his 2 siblings, and their mom from a kill shelter in Kentucky and we will be forever grateful to RVAR! Dawn took our first family photo and she even checked in with us the next day to see how we were all doing. Thank you Dawn and RVAR..... 5 STARS!!!!

Nice and friendly. The volunteers/staff were very friendly and told us all about the farm. The…read morehusband/owner is a great man telling us and showing us around. It's a shame how many mistreated animals are out there. But it's a nice knowing there are people at Settlers Pond who try their best to save each and everyone. The ones they do save they have a good life. Check it out!

Great place to get your Christmas tree this year. Nice selection of pre-cut trees. Very friendly…read moreowner. Very cool animals and stories about them. We brought our tree home and are already enjoying it. Happy to support such a nice business owner. Have a nice holiday.

Only place in Kankakee county that was compassionate when I called worried about my kitty. Got in…read moresame day! 10/10

As always they took excellent care of my tea cup Maltese Tangie. Everyone is always so welcoming…read morethere. Hannah knows Tangie so well. She calls her ancient But spicy. Love this place

I'm here to tell you, River Valley Pet Resort in Momence is NOT the place to board your dog. I had…read morea really bad experience. You think you're getting this clean environment, friendly staff and well taken care of dog but what you don't know is they don't let them out the 3 times a day that they say let alone have someone pet them and give them attention... who knows if she even got food and water like said. If you want the short version, I picked up my dog and a day later she came down with a UTI from having to hold it for so long because shes HOUSE BROKE and not one to just take a leak in the kennel. The vet found blood and extra protein in her pee sample. She was peeing on herself today and shaking and that's what finally made me take her to the vet but the other two days prior she was vomiting and super lethargic and barely left her one spot. I thought she just brought home a stomach bug from the pet resort which very well could have been but also turns out she had a severe UTI as well. ALSO..... they don't answer their damn phone so that goes to show that nobody is even there! The poor dogs sit in this "garage" all day long and do nothing other than be caged. I was just gonna talk to the owner and settle all of this but now as i get to be out $325, she gets bad reviews Bella suffered for 4 long days at the kennel and now probably another week while she gets over this UTI.

River Valley Pet Resort is one of the best places to board your dogs and feel comfortable doing it…read more There is a family living on the property that makes all the dogs feel like their own and make sure they are comfortable and happy. I don't know what I would do with out them. Plus they are affiliated with the animal rescue as well. oh by the way your website for the resort is incorrect on the link you have (it says rivervalleypetresort.com--and it doesn't go to your website--you should really fix that) Thanks for all you do.

Appears that all kennels have an inside and outside access, very caring staff, mine is a foster…read moregirl because they work with All Breed rescue Angels group to help those fostering when needed, Clean kennels, grass area where dogs can play just outside their kennel stalls. Hours in morning and late afternoons so plan your pickup and drop off

I've been going there for years, it's always clean and warm in the winter and very reasonably…read morepriced.

Took my Astro there on 12/11 for a leg issue he'd been having for about week. Dr. Brenna and the…read moretech (I don't remember her name, forgive me, but she was nothing short of amazing). I have never been met with such compassion at a veterinary clinic in my experience being a pet owner. Ever. I was very up front about my financial situation, and she was very informative, and provided a detailed estimate (they're care services are honestly some of the most affordable I've seen) before a treatment plan was decided upon. She then gave me a detailed description of his xrays, and the best plan of action for his exasperated hip dysplasia. I will forever be taking my doggie here, as they are nothing short of absolutely wonderful. This was absolutely worth the 30 min travel time. I absolutely recommend taking your fur babies here.

The entire staff and veterinarians are so caring and compassionate while offering great care. We…read moreusually see Dr Brenna or Dr Laura as they both know our dogs well.

Unfortunately I cannot rate this store because when I called in July to get a bath for my American…read morebully they said they were all booked up and not taking new customers. Would have liked to be one! Anyways - right across the street is Alsip and they did a wonderful job for my dog. Go there!

Very disappointed. We took our 42lbs Standard Poodle there and I ensured I detangled the top of…read morehis hair, ears, and tail just prior to dropping him off. Before my husband received our boy back the groomer told him that he was going to be mad at her. When we got him back, he was shaved all over including the top of his head, ears, and tail - No custom cut as requested. They did not give him a summer cut leaving the top of his hair, ears, or tail. This is so unacceptable. I'm not sure if the groomer did not want to take the necessary time to scissor those areas or what. They then had the audacity to bill my husband $120 which sound like the platnium price for a poodle which should have includes a custom hair cut; however, all they did was shaved/butched him and did not provide the custom cut as requested. He did not look like my same dog when we received him back.

I took my 17 y/o cat there for the first time today and am very pleased! There is a separate cat…read morewaiting area, and separate cat exam rooms. Dr Dunn was kind, gentle, and not rushed when examining my cat. The staff is knowledgable and answered all my questions. They listened to me. My cat normally is fearful at a vet visit but today, she was calm and felt safe enough to explore the room. The cat area is quiet and calming. I highly recommend them for cats!

The staff is friendly and always smiling, you can tell they care about their patients. I LOVE that…read moreyou can text them to set up appointment or for questions, they always find your answer and get back to you quickly. My 3 dogs love to visit. I also love that they have urgent care. They are upfront about wait times and they do spend time with you during your appointments to get to know your pups and make sure they answer all your questions or concerns.