I popped in on a whim (I'd just dropped off my computer at Mobile Kangaroo across the street) because, hey, music store! Ann was incredibly helpful. I had (at the time) a piano I was trying to sell, or even give away, because we're trying to get ready to move, and we couldn't justify hanging on to it any more. Despite the fact that I absolutely was not going to buy anything, she went out of her way to help me figure out how much our piano was worth, and gave me some suggestions on piano movers too. read more

Really odd shopping experience. We walked in and were told we needed an appointment to look around. Not one single customer was in the store. We told the lady we drove 40 miles to the store but she was oblivious. Not a great customer experience at all. Head on over to Colton Piano Gallery down the street. We were properly greeted and treated with respect. read more

I've purchased a new Yamaha C2X from this store and the experience has been fantastic. Buying a new piano is a huge investment so we were quite nervous. Thankfully we met Ann in the store. She is extremely friendly and helpful. She made the purchasing process stress-free and easy to understand. She gave us complete freedom to explore in the showroom, giving helpful advice and not pressuring us at all. After we placed the order, Ann has been very responsive and kept us up to date on the progress. (Which we really appreciate because it takes a while to make a piano and ship to the US.) We can truly feel that Ann and this store values their customers and want them to feel welcomed and at ease. Highly recommended! read more

Amazing showroom with plenty of models on the floor. If you're undecided - this is the place for you! Extremely helpful, not pushy staff and wonderful shopping experience. Ann is so sweet and helpful - couldn't recommend this showroom more! read more

Music Exchange - Incredible showroom and very helpful. Came in, and made a decision on the spot! - Musical Instruments & Teachers Near Me - San Jose, California

If you need a piano or digital piano . David had lot of information about piano . Don't forget to Ask for David read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

Bought a new Yamaha U3 a month ago and worked with Uly. He was super helpful and helped us choose the piano for us. The piano was delivered as scheduled, they did a great job too! We have enjoying the piano and just recently got it tuned. Highly recommend Music Exchange! read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

I purchased a Yamaha U1 in music exchange, and the experience was excellent. The sales agent Richard patiently explained to me the differences between different variations of upright Yamahas. His generous knowledge sharing on the structure and make of piano helped me greatly in making the purchase decision. I traded in my Yamaha CLP649 (full price) to upgrade to a U1. So far I have been playing my U1 for ~3 weeks now and I'm loving it! The sound is loud and clear, with every details satisfying my needs. Music exchange is a great store to shop for pianos. I would highly recommend it for those music lovers! read more

We bought a new upright piano from here. Salesman Ulysses was so patient and professional and knowledgeable, I give him 5stars. The piano in good condition. When it comes time to trade up, I will go there first. Thanks a lot Uly, my daughter love her new piano very much read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

BEWARE!!!!!!! We paid for a Brand New upright piano Fri afternoon (sales rep: Ann W), Saturday morning one arrived with a lot of dust, fingerprints(which they said is normal), a minimal paint discolouration patch, and even a small piece of dried food on the inside corner of left leg(she said it must be because the workers in Japan were eating while moving the piano) . I immediately and strongly doubted it's supposedly brand new condition, but they kept saying it's new from warehouse , I asked for the warehouse phone number to confirm the model& serial number matched mine, the Warehouse guy said he doesn't have the number, but he magically knows the piano was picked up and delivered to me. Went to the shop to talk to the lady, she couldn't explain why a Brand new piano would look like this, and came with no box,just plastic wrap,but still promise it's new. She offered to give me the other display piano in store although I paid for a new one. I refused and asked for a refund. Upon researching and reading about others' experiences about the same issue, I found out " MANY dealers would sell refurbished or display pianos as new, some even erase the old serial number and paint/put a new one there(I'm not able to verify this theory but it's worth keeping an eye on)". When sellers become this dodgy , how the ef do non-piano- professional buyers verify the real condition of their pianos ? Check your piano as soon as you get it, wherever you bought it from, even authorised dealers couldn't be trusted apparently. read more

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Bought a C1xTA2 Yamaha piano here from Ann. She was very responsive, easy to work with, and helpful. The delivery was smooth, and the piano sounds great. read more

We were in the market for a piano for our kids and really had no idea where to start. We contacted several places before coming to Music Exchange but really felt overwhelmed with all the different options and the pushiness of the other previous sales people we contacted. Ulysses was knowledgeable, friendly, and patient; he took the time to listen to us and provided us with relevant information to make our purchase. We are very happy with our purchase and will definitely return when we're ready for an upgrade. read more

I just had a similar, poor, experience to "Asha M." I called Music Exchange to enquire about a particular used piano, and a man answered the phone as if he couldn't be bothered to talk to me. He seemed to know little about the selling points of the instrument, and was uninterested in having me look at the piano. When I asked the price of the piano, he listed a price that is $20,000 more than anyone else online lists the piano for. I asked several times why it was overpriced. This isn't the exact conversation, but I'll try to paraphrase: Him: it's a special order. Me: in what way is it special? Him: it just is. Me: but what makes it different from other models of this piano? Him: it has nice carved legs. Me: yes... they all do. How about the sound board, action or keys? Him: look, it's hard to find a piano nowadays. Most people will buy them sight unseen. Me: I'm a serious musician. I'd like to hear an instrument before I buy it. And I'm still interested why this one is priced so high. What's special about it? [conversation carried on in this useless vein, until I'd had enough] Me: I hope you don't mind my saying, but you're rather rude and you don't seem interested in telling me about your piano. I'm ready to do a cash sale, but you don't seem to have any specific information about this piano. Him: you're right. You'd just be wasting your time. At this point I ended the conversation, somewhat stunned that he had not encouraged me to come in and play the piano, or look at a different one. And I had the feeling that he intended to sell this piano for $20,000 over the normal price, no matter what. What a crook. read more

We worked with Paul to purchase an beautiful baby grand piano. Paul was very knowledgeable, helpful, friendly and understanding of our needs. He also offered us a competitive price. The process was pleasant and efficient, and financing was a breeze. I highly recommend Paul and this store if you are looking for a piano. I absolutely love my new piano! read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

We purchased a new Yamaha U3 Model last week and delivered yesterday. Mr. Venci provide a dreat and detail explanation helping to identify the right models for our son. Everything is perfect! Really good price and professional service! read more

Hey all. This review is about the customer service I just received over the phone (Sept 7 2020 ~noon). I called to inquire about piano rentals, which was clearly advertised on their website (checked on Sep 7 2020). The lack of effort from the person on the phone (or worse, effort put into trying to be off-putting) was so unimpressive that I felt bad for him. It would have been better for him to not pick up the phone in the first place. The entire dialogue was curt, irritated, lazy responses. The summary below is a paraphrase, not verbatim. Me: Hello, I'd like to inquire about piano rentals Him: No we don't do that. Me: Oh, I see. You know, your website says you do Him: No we don't have pianos. Me: Oh... Are you only for services? Him: No. {pause} ... pianos have been back ordered for months, due to covid. Honestly you're going to find it hard to get a piano. (sounding irritated at this point) Me: Oh. Actually, BTW, that's not true-- (the other shops where I found available pianos were Colton Piano and Silicon Valley Piano, FYI)... Him: Oh really? Me: Yeah... (now, wanting to stop the conversation) Oh well... Okay, thanks have a good day Him: {just hangs up. No "thank you for calling" or "No problem, goodbye" or "You too, have a good day" or even "ok bye" } One would think he could afford to speculate when pianos might be available again and advise me to call back then, or if that is too uncertain (which is understandable) at least address the fact that the website is out of date, as that's a contributing root cause for my irritating inquiry. It confuses me when a person doesn't understand a tiny bit of positive effort goes a long way. It was like my phone call really inconvenienced him. If there was a legitimate reason (i.e. he was having a bad day for a real, more important reason) the better approach is not to pick up the phone. Once you decide to pick up the phone, you're now signed up to put in effort, and if you're not going to bother, the fault is yours. I came away from my phone call to Music Exchange, only more appreciative of the interactions I had at Colton Piano and Silicon Valley Piano. Both of these other stores leave you with an experience you expect, where you are welcomed to discuss pianos, go figure, they enjoy selling pianos to people interested in playing piano, and are interested in people feeling good about the piano they just bought. read more

We purchased a new piano from Greene Music during their SJSU sale in September. Our salesperson, Gordi, helped us select a piano that was right for us. He is very knowledgeable in the features of different brands and different models. We were able to walk around the store without feeling pressured to 'buy'. We had to rescheduled the delivery date several times, but Gordi was able to accommodate our request. The crew that delivered and assembled the piano were also very professional. read more

Was looking for a piano for my daughter, and came into Greene Music. Was immediately greeted by Ulysses, who was very friendly and explained to him what we needed. He showed me the digital pianos, and gave me a wide range of pianos that he though would be good for us, never tried to oversell or push us, and gave us a wide variety of pianos feature and cost wise. I ended up leaving the first day to check out the Yamaha roadshow at Costco, and while it was slightly cheaper at Costco, decided that the great service was worth a few extra dollars! We ended up with a nice digital starter piano, and we would definitely recommend this place to anyone looking for a new piano. read more

Purchased a Yamaha U1 on Aug. 2019 in music exchange, and the experience was excellent. The Sales agent Ulysses patiently explained to me the differences between different variations of upright Yamahas. His generous knowledge sharing on the structure and make of piano helped me greatly in making the purchase decision. read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

I finally pulled the trigger on purchasing my Yamaha Clavinova CLP685 from the Music Exchange! I've been playing different pianos there for over a year and couldn't make up my mind which one I wanted. The staff there were very patient with me and provided me with a lot of information on all the various pianos I was interested in. There was never any pressure to buy, nor any vibes of irritation at the fact that I would often stop in, play pianos for a half hour and then leave. When I finally made my decision everything went smoothly and three days later I have the most beautiful instrument I've ever owned in my living room. Stoked! I also got a great price on it. Believe me I did my research. No one else was going to sell me this piano any cheaper. I feel confident that I got the best deal out there. read more

We purchased a new digital piano from greene music last week and delivered yesterday. Everything perfect! Good price! Professional service! read more

I got my Yamaha Clavinova here, and my purchasing experience was excellent. Ann was very helpful with helping me making my decisions and also let me take time, instead of pressuring to buy. Granted, you can purchase Clavinova from anywhere, online - new or used, but I preferred to buy from Yamaha dealer because: (1) they have future upgrade policy (2) free lesson is available for those who buys (3) delivery person can set it up for you I found out that price was pretty competitive to online stores, then why not purchase from a place where they can guarantee the quality and delivery? I got mine delivered the very next day of my purchase . The guys who delivered my Clavinoa was very professional and efficient - they took the piano out of box, built it in front of my eyes and set it up in a matter of 15 mintes. When I am purchasing something that I can't fix and paying some moeny for it, I'd rather want the "guarantee" than "discount". Also, when I was at the store, I was able to play an antique grand piano which worth over $70K!! Awww, it was so sweeeet!! read more

My wife and I are beginning Piano players. Our 5 year old son has also taken a basic piano course. We've been getting by with a small Yamaha keyboard that we both grew out of and we were shopping for a full size digital or acoustic piano. After researching pros and cons for digital vs acoustic pianos, we were thoroughly confused. So, based on a recommendation from a friend, we decided to actually drop by Greene Music in San Jose. This turned out to be a good decision. We showed up on a Sunday morning. We were greeted by Uly (Ulysses Venci). He asked us about our piano proficiency levels and promptly narrowed down our options to one of two entry level Yamaha upright pianos - B2 and B3. He played both the pianos (he actually plays quite well). The B3 had a bigger and more pleasing sound. But we asked Uly that we had a relatively small space (a 10' by 8' room) for the piano and whether there would be a perceptible difference in the sound quality between the two. He said probably not, and so we settled on the less expensive B2. We got a quote - which was very reasonable (and actually the best value overall). We went back home, thought long and hard about the investment, and finally decided to go for it. I called Uly after 8 or 10 days, set up an appointment to go make the purchase. The whole process went very smoothly. He also set up the delivery, and he subsequently and patiently rescheduled the delivery a couple of times based on my request. Overall, our experience was great. Ulysses is an experienced and knowledgable salesman. He did not try to pressure us into buying an expensive piano (or buying anything at all). He patiently answered all our questions. He offered a competitive price. One of his casual remarks struck a chord with both my wife and myself - "Having a good acoustic piano at home improves the quality of life". We've had the piano for a few weeks, and we feel that his remark is proving to be very, very true. read more

Paul at Yamaha was really helpful. Their location is on Winchester about a mile south from Santana Row (near Toys R us). They have a nice two story building show room that has a piano playing space, good selection of Yamaha, Steinway and various used pianos. Looked at Yamaha Disclavier self playing piano. The cheapest was $17k with their Stanford music dept sale. The Disclavier sticks out and still has a CD drive with a USB port, but you can also use the Disclavier iOS app (free) to easily control your piano instead of another remote! Get the sense they'll catch up to QRS and PianoDisc and make the next version completely hidden. Going to check out the Costco Yamaha road show and compare it to the Stanford sale pricing, the big difference being you can use your Amex and Costco's return policy. read more

Music Exchange - Yamaha Disclavelier E3 player Piano $17k - Musical Instruments & Teachers Near Me - San Jose, California

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We wanted to purchase a piano for our son, but we don't have any knowledge about pianos. Our friends recommended this place, and we called them to schedule a visit. Ulysses was there to help us. He showed us different types of pianos from lower to higher price and introduced all types of different features for each one, how their keys work differently and sound differently etc. He also show cased us the silence features and the smart pianist app. Apart from the professional knowledge Ulysses taught us, what I appreciate it about this experience, was he never pressured us for upsell or anything. He let us took our time take a look and make our decisions. My son also had a great time there trying different pianos! We eventually landed on a YAMAHA GB1K (and it's awesome!). The delivery was fast (2 days after we place the order), and the delivery guys were professional too! Highly recommend this place to all people who are trying to get a piano! read more

Music Exchange - Musical Instruments & Teachers Near Me - San Jose, California

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We purchased a Yamaha Clavinova 545 in Rosewood in 2017. Carson was very helpful and walked us through all the different kids of pianos and gave us ample time to try and test different models from traditional pianos to digital ones. He was extremely patient with us as we were first time piano buyers and helped us through the decision process successfully. My 8 yr old is super excited and so are we! Thank you Carson!! We purchased another piano, this time a Yamaha B3 Upright Piano. Ulysses was there from the start to finish to guide us through this process. He explained the difference between the various upright models and the grand pianos. He let my son try out all the pianos and gave us ample time in our first visit which took about an hour. Then we came back with an appointment and completed our purchase. Uly is very knowledgeable and extremely patient. The entire buying process to delivery went really smooth and we couldn't be happier! My son, who is 11 now loves playing on it and we have kept the digital one we purchased as well. Thank you Uly!! read more

My husband and I had a great experience buying from Mike and Gordy at Music exchange in October 2019.  We came in during the annual sale when the public is offered the discounted prices given to the universities.  My husband and I both grew up playing Yamaha pianos and so we were leaning toward a Yamaha which we felt most comfortable playing.  We had been to several other music stores in the area and Music exchange had the best prices and selection. On our first trip we met Mike who was super friendly and knowledgeable.  He showed us the different pianos and differences and played some beautiful music for us on the pianos for us to hear the differences between them.  He loaned us a piano template (for $50, returned upon bringing it back) to bring home to plan what size piano would fit for the piano room at our home.  When we returned the piano template to the store we met Gordy who helped us with the final decision in choosing between a C1X and GC1 disklavier.  Gordy threw in delivery, a small discount, and a free tuning.  Delivery was smooth and seamless.  Even a few months after we had the piano, we had additional questions with troubleshooting some features of the piano and Gordy was very responsive over the phone and by e-mail.  My husband and I love our new piano and our experience and we would highly recommend Music exchange to others looking to purchase a piano. read more

Ulysses 'Uly' Venci, the salesman at Music Exchange, was knowledgeable and helpful and listened to what we were looking for. Uly helped us select a digital piano with a beautiful sound and a realistic touch, and facilitated a prompt delivery. The price and available inventory compared favorably to other stores in the Bay area. read more

We just traded up from a beautiful but very old piano we bought at Music Exchange a few years ago. Music Exchange is a sister store to Greene Music, and offers a lifetime trade-up policy. Gordy at Greene Music was able to give us an amazing deal on a brand new Yamaha piano. I've looked around a lot, and feel like this price was a great deal. Greene sent a delivery company who delivered and setup the piano yesterday. It sounds perfectly in tune and looks and sounds amazing! They were very careful during delivery, and packed up and took our old piano back. We are very happy with the purchase. I don't expect we'll ever need to buy another piano but I'll wholeheartedly recommend them if any of our friends ever want a great piano at a great price. read more

I purchased digital piano at the shop. We met with Ulysses two times before we make a final decision. Ulysses is very professional, kind and helpful in making a decision. The shop has two floors with various pianos which really can help us to understand what I need and how it looks and sounds. Highly recommend and also meet with Ulysses before you set your mind. read more

A great store! Found the perfect U3-silent piano. Ann is really helpful.

I visited the stored few months back by the appointment with the seller Ann Wu to see an upright piano, but the price was over my budget, so my daughter tried the used ones. But the seller Ann Wu seemed disappointed and talked with us in a high voice, denied to any questions from us about the piano, just simple questions like "what is the difference between this piano and that piano" ... So we left. Few days ago I called to the store again, she picked up the phone (not my expectation), I just asked about the new piano U1 she has, which year it was manufactured , but she denied to tell, she said with not friendly voice that she doesn't know. Really unsatisfied with her attitude, how can she sell piano with that attitude! read more

I recently purchased a baby grand piano here and couldn't be happier. Gordy was very courteous and helpful to explain things which made our decision very easy. The service, the delivery, the assembly was on time and flawless. Billy read more

It was a great buying experience with the sales even under COVID situation. It was an exclusive one group visiting to keep you safe. My salesperson Ann was very nice and we got to try multiple ones. Finally, got the ideal one. read more

We've been looking for a piano for a while, ended up visiting Music Exchange to look at their showroom and try the Yamaha hybrid pianos. Paul, the store manager greeted us and pointed us to the pianos. He patiently answered our questions. I was surprised that they were able to schedule delivery the next day. The nice thing about buying from the Music Exchange is that they are one of the few authorized Yamaha dealers around here. A week after we took delivery of our N1X we noticed that the lid (fallboard) did not close completely. We contacted Music Exchange and Paul was able to arrange a technician out here. Thankfully it was a just minor manufacturing defect that was fully covered by the warrant and the technician was able to fix on the spot. read more

Had a good experience at Greene music buying a second hand Kawagrand piano. They were easy to work with and helpful and responsive. Piano was delivered within just three days at a very economical price. We got a free tuning with the purchase of the piano. Tuner came out within a week of us calling and did a terrific job. Very happy with our purchase and highly recommend Paul. read more

Music Exchange - Enjoying the new piano! - Musical Instruments & Teachers Near Me - San Jose, California

We bought our digital Yahama CLP-685. My wife used to to play when she was younger, so she was looking for a digital piano that sounded & felt really close to an acoustic piano. Paul Starkey helped show us different digital pianos and answered all of our questions. This purchase was also so my son could start learning how to play. Paul was also nice enough to introduce us to a piano teacher who he believed was great with kids. We are excited to have our CLP-685 delivered next week! read more

Bought our new Yamaha U1 Piano from here about 7 years ago. We had not tuned the piano for a while due to the pandemic and recently got Carol Ismail (who also works at Music Exchange) to tune our piano. She did an amazing job - very knowledgeable, thorough, perfect turning job. She even came by for a checkup after 5 months for a mini tuneup but she found it still in good tune so moved the appointment out a year. She also contacted Yamaha for ordering a broken hinge part of the bench. I can tell that she is dedicated to her profession and does her work with passion. Highly recommend her for servicing and tuning of pianos. read more

Good and friendly service, and very informative staff who answered all our questions. They have a very good inventory across different types of instruments: uprights/grands, new/used, traditional/hybrid models. Delivery and setup was also very fast, prompt, and hassle-free. They called and texted the delivery window timeframe. read more

I usually never leave the review, but this time I had to, because Greene music offers 'free tuning coupon' after leaving the review in Yelp. I thought this is a win-win for both, as they got more reviews and I got free tuning once. While leaving the comment, I want to be sit on neutral stance. I purchased Yamaha C3 for my daughter about 7 months ago, when Greene music had big liquidation sales (I think this store was sold to Greene around that time). The store was full, crowded of people, and I thought we may not get attention. After talking to Scott (?) - umm, I forgot the salesperson's name, who told me that he flew from San Diego to assist these big sales -, I think (probably I'm wrong) he sensed that I'm a serious buyer. No matter what it is, we got really enough explanation, went through all the pianos, got enough advice why we have to go with C3 rather than baby grand piano, etc... It wasn't lesser than any other dealerships I visited, and I give 4 stars for the passion he showed me (which finally made our decision to buy a grand piano on that day) When it comes to sign final purchase contract, we were hesitated to make a decision about the payment options (hey, this is a 30K+ Odyssey sitting inside my house), they showed all the options whichever possible, to make a deal happen. I don't know if it was special on those liquidation sale's duration or they do everyday, but the variety of payment options was really helpful for me to make a finally go with them. Another reason for 4 stars. I compared with all other 'official' Yamaha dealership around San Jose, and honestly we don't have many choices, probably lesser than car dealership. But still I had a choice other than Greene, but I parked on Greene, because we "thought" they offered best prices and payment options (again, I'm not sure if it was special on those sales duration or not). After 7 months, I see my daughter enjoys new 'GRAND' piano everyday, and after all, It was a little stretch for me to buy C3, but I feel that it was a right choice to buy C3 following Greene salesperson's advice (than initial thought that we could go little down) Finally, Greene might be not the best, but I think they offer good services, best possible options in the bay area. Check this store before you buy any new piano. read more

I'm not sure how this place gets rated so well. The atmosphere here is like a used car dealership. I visited during one of their big closeout sales, but the prices were actually MORE than what they had quoted me when I visited just the week before. I understand why they do these big events -- because it works for them -- but seeing all those "sold" signs on all the pianos, I couldn't help but feel bad for all those people who paid more than they had to, thinking they were getting some sort of awesome bargain. If you're dead set on a Yamaha piano, then give this place a try, but don't get suckered into thinking you need to wait for one of their so-called university sales, or whatever other excuse they're having for a sale. If you're open to other brands besides Yamaha -- and I think you should be -- do yourself a favor and try out other pianos from the neighboring piano stores. read more