This place seemed nice. Cosy little record store in my local area of Brunswick East. Took my vinyl player in just to get serviced really. Had been a while since plays, had gathered a bit of dust and could probably do with a service and a new stylus. Buttons on the tape deck were a little wonky too.
Unfortunately those last two things were the only parts they helped with.
After a week or so I got a call from *someone* in the store saying "all good, come in and pick it up". He was quite helpful and came to the store early to let me pick it up. A few days later when I had a chance I set it up at home to find that the record player wasn't even working! This seemed very strange since last time we had used it that part was working fine. Very frustrating since I'd paid $170 for a simple job.
Not able to take it back in for another week or so due to work hours not matching with the opening hours of the store, when I finally did the guy I spoke to, *a guy*, didn't seem very helpful at all compared to *someone" who I had originally dealt with. He took forever to find a pen to take down my details and gave no time frame as to when it would even be looked at.
A week or so later I was in the area and thought I'd check in to see what was happening. Lazing about the store was *a guy*, "oh yeah the person who does the repairs is away at the moment". So any idea of when he can look at it? "Oh he might be coming into the store on Saturday, you could try coming in then and speaking to him".
Unprofessional mate. I mean, I'm not expecting deluxe service from you like at JB Hi-Fi or some big chain store, but the least you could have done was called me and given me some kind of update. Don't leave me hanging, that's all I was asking for.
So then a week later with still no word at all I decided to call in and just grab the player and take my business elsewhere. His reply when I asked to take it was something like, "oh yeah I don't think that's been looked at yet". Thanks!
All in all it took nearly 2 months and it's now broken and I have to take it somewhere else. Don't bother going there for a service. Not worth your troubles.
----UPDATE 08/05/13--- So I received a late night call from "a guy" from the shop (possibly drunk) saying I had to remove the names from this review "or else" basically. Saying things like, "Brunswick East is a small town", "i'll keep calling you until you remove it" etc etc. This changes nothing on how I feel, you still ripped me off. You own the store and you still gave me bad service. And now you've just pissed me off even more. read more