I called multiple dental offices while dealing with a cracked wisdom tooth and severe pain, trying…read moreto find anyone who could help quickly. Konikoff Family Dentistry assured me they could help and got me in the next day. I was relieved. What followed felt less like patient care and more like a bait-and-switch. After X-rays, I was told they couldn't actually treat the problem and that I would need to see their specialist -- with an appointment scheduled a MONTH later. A month. For a cracked wisdom tooth causing significant pain. But somehow, despite being unable to address the urgent issue I came in for, there was still time to discuss teeth whitening treatments and tell me I supposedly had multiple cavities that would require extensive work. I left, found another dentist the very next day, had the wisdom tooth removed immediately, and was told there were no cavities or other issues. I understand referrals happen. Specialists exist for a reason. What I do not understand is bringing in a patient in acute pain, failing to meaningfully help them, then pivoting to cosmetic upsells and questionable diagnoses while they're sitting there suffering. If your office cannot provide emergency treatment, be honest about that upfront. Don't tell people in pain you can help, only to turn the visit into a sales opportunity. I would strongly encourage anyone seeking urgent dental care to get a second opinion.

Quality, friendly, professional, and caring staff and Dental personnel. They treat you well. They…read moreoffer clean sterile treatment areas, as well as the office and restrooms. I've been coming to them for many years. That's why I recommend them.

I am TERRIFIED of the dentist (but who isn't?). Went here on the recommendation of my husband who…read morehad a great experience. Check in from my car was painless (I had already filled out the new client paperwork from their website to make it easier), the staff took all the proper precautions, and the office was clean. The dental hygienist got things done in a timely fashion, and the dentist finished the rest. In and out in a timely fashion, and with very minimal pain. All in all, I will be back. More likely to keep up with my dental hygiene now that I've found a place that puts me at ease and i feel like I can trust.

These people promised not to do anything my insurance wouldn't cover. I made a big production of…read morenot wanting ANYTHING done that my insurance doesn't cover and they ASSURED me (multiple people!) it would be taken care of. They put it in writing, showing what they were going to do, how much it would cost, how much insurance would cover and that my co-pay was ZERO. It had my insurance plan at the top. So when they said it was covered, I believed them. IT WAS EVEN SIGNED! Then I got a bill for over $2,000. "Oh, we don't accept Medicaid, just your Medicare." "Yes, your insurance DOES pay for what we did, but we don't accept it, sorry about that!" They said they ran it. They said Aetna said it was a covered service. I disputed the bill with Aetna- yup, I'm on the hook for it, even though Aetna sent me a letter of denial and assured me I would not be billed. Do not trust these people!! I asked PLENTY of questions and was met with assurances all around. I'm on disability and now I have to pay them over $2,000 when I could have just gone somewhere else that really did accept my insurance. This should be illegal.

I posted my review originally on Google, but I recognize people like to cross check multiple…read morereviews and sites, so I wanted to make sure my review was seen here as well for those who use Yelp. Fair warning this review is long, but thorough. I don't think I could heap any higher praise on the staff that I've worked with in the last two days at the Foleck. I called in with a medical emergency situation. Basically, my situation was that I needed to get my teeth fixed as quickly as possible, so I could medically clear, and then start a Covid shelter in place on Sunday so I could go back to the ship. Not a lot of time. I had developed tooth pain while I was working on a ship offshore and Chesapeake Bay. It was to the point where Ibuprofen wasn't working, preventing me from sleeping and, I had to get off the ship. Once I got to shore and to my vehicle, I called them and they brought me right in. This first appointment was with the Hygienist Katelyn and Dr. Hamlin. Katelyn was really polite and understanding of the situation. Very easy to work with and patient. I chose Hamlin because I had seen a video she had done, talking about when you come to Foleck, it's a judgement free zone. I haven't been the best with my teeth, so I found that very comforting. When Dr. Hamlin came in, she was very nice and I could tell she knew her craft. I felt at ease. During the exam they could see that I was going to need a Root Canal. So I left and went to the Endodontist, and out of sheer luck, and the Dr. Becker understanding the emergency of the situation, decided to do my root canal that day, instead the following day. This is on a Tuesday. Come Wednesday morning, I called Foleck and Becky was able to move some things around to get me in for a temporary crown and fillings, again super short notice, but Becky moved the heavens to get me in. So I started with my appointment, this time with Hygienist Nicole. Nicole was also really nice and a joy to converse with. I certainly felt at ease with her. She got me prepped for the crown surgery. Very important note, they use a extra strength topical that numbs you up pretty good. When Hamlin did the numbing shots, I barely felt any sharp pains. So lets roll in to that, Hamlin starts doing the numbing shots and my nerves get the best of me, I reached out my left to hand, looking for a hand to hold. Nicole immediately recognized the gesture and allowed to hold her hand. Mind you this is the second time in today days that I'm the shit poked out of my cheeks. I don't think Nicole realizes how much I needed that and how much it calmed me down. I'm super grateful to her for it. The crown procedure went smooth for the most part, there a couple times Hamlin to do some more numbing, I guess I'm one of the lucky few that am resistant to numbing. You really get to see how skilled Dr. Hamlin is with her craft. She was super patient, anytime I needed to ask a question, she would pull the rubber piece holding my mouth open so I could ask it clearly. Speaking of which, Nicole was really good at understanding what I was trying to say with stuff in my mouth. So in closing, I have a hard time trusting a dentist, probably the trauma of bad visits as a kid. But with Katelyn, Nicole, and Dr. Hamlin, I felt safe and in capable hands. The Foleck Center, Becky, and Dr. Hamlin came through for me in my moment of need. They got me taken care on extremely short notice and time. Plus I'm from out of state and a new patient. I was so thankful I asked Hamlin if I could give her and Nicole a hug! So I most definitely recommend this place, and will definitely will see Hamlin again!!!

Office will call you and carelessly interrupt your workday even when you have an appointment the…read morefollowing day! Asked them to please not do that and they actually started arguing with me! Seems like they are more interested in profit making rather than putting the clients dental work as top priority.

My visit never happened due to the fact That I did'nt call them back to verify my Insurance when…read morethe operations Manager thought I should have. My appointment was on a Tuesday I called to give my information on Monday at 1:35 and was told the the operations manger cancelled my appointment because my insurance needed to be verified before my appoint. Monday is before Tuesday last I checked I know that The insurance can be verified in minutes. So my questions was when was I suppose to verify "When she wanted me to? I work the same hours that they open and cant jump on the phone when she needs information being I think that my information is private and work in an office environment. When I made this appointment I told them the problem I was having and that it was painful so to cancel and not give me adequate amount of time to call in a day before seems to show a lack of compassion for potential clients. I think that this office needs to give a specific time that you NEED to call back before they cancel your appointment without communicating this to you, if I hadn't called I would have taken off just to get there and the appointment would have been canceled. Waste of my time and loose money. Mind you I took this date off so that I could make the appointment and be on time. If a medical office have this kind of rules I think that they should notify you when you make the appointment. I spoke to this location twice and was never told that they had to verify my insurance more than 24hrs. before the appointment each time I told them I would call them back when I could talk, I think a day before is adequate amount of time to verify insurance if not they may need to check their practices. So to the operations Manager find some compassion and understanding for the working people that can't talk on their personal phones while they are at work as I am assure that many of us can't get on the phone when we want to at work to discuss personal affairs. Don't forget that once upon a time you were where we are at. Compassion and consideration is important when working with the public and it's free. After reading other reviews I can see that there needs to be a shake up at this location. remember what goes around always come back around. STAY AWAY FROM THIS LOCATION.

Used to be great. Not anymore. They have to many patients so being appointments is hard. Also…read morestaff is very slow and not attentive or respectful of patients tone. There seems a general disinterest in customer service. Ask this came about when the dentists who the practice is named after, sold the biz to a big corp that is money focused and time limited. Looking for new sheet 22 years of coming here

Love this Dentist! I have been coming here for over ten years (since before it was The Dental…read moreStudio). Dr. Kent is kind, funny, and caring. Mario, the dental tech, is fantastic! I have had everything from a cleaning to a root canal at this office, and you are always treated with care. It is a small office, but I like that. You get a more personal touch. I also have a family member who comes here and fears dentists. They treated them with care and kindness, and now they are able to go more regularly despite their fear. If you live near Ocean View in Norfolk, give them a try!

For years, I've been driving 5 hours for my dental visits due to EXTREME fear of dentists. All work…read moreover the past few years, outside of cleanings, was done under sedation. So, I get it. A little over a year or 2 ago, I let Dr. Kent check me out for an abscessed tooth & he was great. He was gentle and explained everything. He answered all of my questions and my hippie-esque concerns. And, most importantly, he didn't hurt me. I don't have a ton of experience with him, but so far so good.

10/21 @ 8:00am. I went to a my appointment this morning for a preliminary routine check to see if…read morethere's anything of concern. My wife booked my appointment and noted that nothing would really happen today as they would be evaluating. My appointment was at 7:30am and I arrived early. The MA who pulled me back was asking me questions I honestly couldn't answer (since it's beeeeeen years since things have been done in my mouth). She made me feel and looked at me like I was stupid. We were precious patients in 2019 and had no work done since. There was no rush, and she could have looked at the chart but didn't. Long story short they made me feel stupid, they didn't provide quality competent care. My wife called at 8:00am this morning to cancel our future appointments and what's sad is that the person who took the call didn't inquire as to why two patients are deciding to no longer seek care from your office. Honestly, we should have trusted the reviews before being seen here. Sad that they do business like this. TRUST THEIR RATING! This means do not waste your insurance/money/time here. Also, the facilities are under par.

HORRIBLE customer service and VERY rude to African American staff. They told an employee to sit on…read morethe floor because they didn't have enough chairs. They (Claudia and Amy) also told an employee that she is "disgusting and black" which is racist, rude, and unprofessional. They made this comment during business hours with patients around. Very disgusting establishment. DO NOT give them your business.

The front desk woman was truly atrocious on the phone. I called to follow up on an appointment I…read morescheduled a week ago, only for her to cut me off mid-sentence with, "That you didn't show up for." Excuse me? I explained I submitted my documentation but never received any kind of confirmation. She claimed calling me once counted as confirmation. I told her, I never got a call. No voicemail, no text, no email. Nothing. Then she hit me with this dramatic little monologue about how "from the bottom of her heart," she's so busy managing her call list and if she had known I wasn't coming, she would've given the spot to someone else on the waitlist. Girl, please. This entire exchange is the perfect example of why we're packing up and heading back to Michigan. In Michigan, they actually confirm your appointment, text, call, email, smoke signal, whatever it takes. If I had gotten a confirmation, I would've been there. I don't miss appointments. And to that front desk woman: If you're reading this, your tone was unacceptable and wildly unprofessional. I genuinely hope you wake up with a mild but persistent inconvenience every single day. Nothing painful, just enough to keep you humble.

I called in to Larchmont Dental to look into becoming a new client. I read great reviews and…read morebecame excited because of how great they sounded on paper. However, upon calling the receptionist, I was greeted with sarcasm and hurried responses. I felt like I was being talked down to. At the end of the conversation, I asked if they give tours of their facility. She responded by saying sarcastically, "What, do you want to watch the dentist give a dental exam?" Or something to that effect. I was shocked and embarrassed by her response. I'll keep looking for a new practice.

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.