The dead people business is not fun. You must deal with grieving, sometimes angry people, who are bewildered and confused and who have many questions. When we lost my father recently, my two sisters were the ones who had to deal with the funeral arrangements. Luckily, they were in the hands of one of the nicest funeral directors you would ever want to meet. That's Rocco. He guided them very gently through the many decisions they had to make, was very calming and sympathetic to my mother, didn't try to upsell us on anything and generally made what is a most painful experience one that honestly... wasn't too bad.
He thought of everything, really, he did and took notice of even the smallest of things. For example, at the funeral mass, when he moved the flowers from one area to another, he was literally on his hands and knees discreetly picking up fallen flower petals off the floor. His timing was impeccable and kept the services on time and the crowds in line. After the funeral was over, we panicked for a moment because no one remembered to write down who sent which flowers so we could thank them. No worries - Rocco had already collected them and provided the cards to us later. I will be forever grateful for his many small kindnesses and treatment of our family during this difficult time.
Thank you, Rocco, you do rock! read more
