I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

Arrived within an hour! Friendly and helpful! He had everything needed, we only need air.read more

This went from bad to worse. I had a flat tire on the side of the highway. From the time…read moreProgressive dispatched him to him actually showing up was 2.5 hours. Fine. When he arrives, he's in a mini van with one of the tail lights out. As a female driver on the side of the highway at night, that's a little off putting, but again, fine. BUT THEN he gets out of the mini van, PEES on the side of the highway in front of me before starting to change the tire??? When he's done peeing... he starts working on the tire, his pants falling down the entire time. Unprofessional is an understatement. I was so uncomfortable.