I strongly advise potential buyers to exercise extreme caution when dealing with Murphy Motor Co in Oxford, NC. My recent experience with them has been characterized by a severe lack of transparency and unacceptable administrative incompetence.
Living two hours away, I requested detailed information and photos of a vehicle prior to my arrival. Relying on their representations, I finalized all paperwork with my lender and traveled by train to purchase the car. Unfortunately, I made the mistake of signing the closing documents before physically inspecting the vehicle--a lapse in judgment on my part, driven by misplaced trust in a seemingly friendly salesperson.
Upon getting into the car, I immediately discovered multiple significant, undisclosed damages: the rear entertainment screen behind the driver's headrest was shattered, there was a deep scratch on the dashboard, the leather was torn, a second-row seatbelt was completely jammed, and a third-row seatbelt was missing entirely. Recognizing that I signed before inspecting, I took accountability for my trusting nature, said nothing at the time, and decided to absorb the cost of these repairs myself.
However, the dealership's operational failures did not end with the physical condition of the car. Twenty-six days after the sale, the salesperson finally contacted me to state there was a DMV block preventing the processing of my license plate. I proactively resolved this block the very next day. Today, with my temporary tag expiring in just 14 days and having heard nothing, I followed up. In response, I received a dismissive message casually informing me that their title clerk's submission was rejected twice as of August 5th. They unilaterally decided to apply for a "title only" to perfect the lien and bluntly instructed me to go to my local tag office to purchase the plates myself, brushing the entire ordeal off as a mere "inconvenience."
Do not let a friendly demeanor lull you into a false sense of security. Murphy Motor Co intentionally withheld information regarding the vehicle's condition and completely mishandled the registration process, ultimately leaving the customer to clean up their mess. Inspect every inch of your vehicle, verify every document, and seriously consider taking your business to a more reputable and professional establishment. read more