I recently purchased a Lincoln MKZ from Murphy Ford.
As a bit of a primer, I can be a critical person when it comes to purchasing goods. While I certainly don't try to act obnoxiously, I can internally find fault with even very good service. I've had some terrible experiences with car dealerships in the past. In my experiences, I've felt like I needed to take a shower after walking out of about 95% of the car dealerships I've ever been to. The excessive amount of gamesmanship and sleazy sales tactics from many of the car dealerships has left me very jaded about purchasing a car.
I have to say, when I stumbled across Murphy Ford, I found everyone at Murphy Ford to be fantastic. Particularly when it comes to purchasing a car, I tend to be extremely deliberate. The sales person that was working with me, Sean Caris, was overwhelmingly patient as I mulled over a number of options for many hours. He didn't give me any of the "hard sale" malarkey that I fully expected to receive, and was perfectly content with me test-driving a number of vehicles multiple times. He was extremely knowledgeable about a whole host of questions that I had and was able to instantly identify even the most minor of nuances between a number of vehicles.
Everyone else at the dealership (both Dan Murphys, John Abruzzi, the sales and finance manager, and Randy Filippone, the general sales manager), were absolutely first class in every respect. I cannot lavish enough praises on the entire sales team.
Once I decided on a car, which I was very pleased with, I was out of the dealership in what seemed like the blink of an eye. I financed part of the purchase, and John was able to promptly and efficiently contact a huge number of lenders, and I was blown away with the APR that he was able to deliver to me. Keith Mills, another sales and finance manager, was able to walk me through the different warranties and service options in a very skilled manner, and I was astonished at how reasonable the different plans were.
The Murphys have a gigantic fleet of cars, ranging from the most high-end vehicles you could imagine to more economical models. The used car inventory is extensive and there are a lot of great deals to be had.
I've been back twice to service the vehicle, and both times the experience could not have run smoother. Additionally, the younger Dan Murphy informed me about a "Tires for Life" program that Murphy Ford offers. My understanding of the program is that if all recommended factory scheduled maintenance has been performed by Murphy Ford and properly documented in the maintenance booklet from the time of purchase until the time when new tires are needed, those new replacement tires are free. Hard to beat that kind of program!
Needless to say, the entire Murphy Ford was such a breath of fresh air from so many other dealerships that I had dealt with. I highly, highly recommend these fine folks. read more
