I see Dr. Zane Cooke for my family doctor. It isn't very often that I feel so compelled to write a review as I am doing for Dr. Cooke but I truly felt it had to be expressed. I told my pharmacist I was looking for a new doctor because it was time for a change. She HIGHLY recommended Murfreesboro Medical Clinic. When I called for my first appointment I got in within a matter of days. When I went in everyone at the front desk was personable and very helpful to me. I was given a tablet to complete my information and pay my copay. How convenient is that! Now. When I saw Dr. Cooke I didn't know what to expect. I was called back in a matter of minutes of checking in. Dr. Cooke came in and I was blown away by the level of his questions, talking about my past medical history (its extensive), taking his time and being 110% thorough. He is so easy to talk to. His nurse Summer is just a real sweetheart too. You dont feel rushed by this doctor. He takes his time with you every single time I have seen him. The online portal that MMC has is great. Anytime you have tests you can log in to see the results, you can pre-check in for your appointment, you can see all of your past medical visits, medication list and (bonus) you can email your doctor and within a VERY reasonable time my doctor himself or his nurse email me back. Every. Single. Time. I am just thrilled with the level of care I am getting with Dr. Cooke and I plan on him being my doctor for many years to come. read more

The billing staff is condescending, dismissive and incompetent. Everybody I've spoken with there has found every way possible to blame someone else for billing issues and they refuse to take my problems seriously or try to help correct it. They do not disclose additional charges beforehand and exploit loopholes in the law to make your "free" annual physical somehow still cost you money. They also somehow find ways to try to double-bill your insurance for surgeries and fight you when you say something to them about it. They can't figure out how to deal with multiple insurance policies and will send you to collections rather than do their jobs. Do not go here, they do not care about your health. read more

I love my doctor, however, MMC is very frustrating for multiple reasons. #1 - they had a security breach and my personal info - including SSN was hacked. Now I have to go through a monitoring company and contact the various credit bureaus to put a freeze on my credit. #2 they make you check in online before you arrive, which is okay (or they hand you a tablet when you arrive). (I could see it being difficult for an elderly person). The check in process if normal - however at the end of the process - they have multiple POP UP Pharmaceutical advertisements trying to get me to ask my physician to prescribe multiple medications. I counted 4 screens today. I feel this is highly unprofessional. It is my physician's job to understand the meds and prescribe them. What did the pharmaceutical company pay MMC to market their drugs DIRECT to the patients??? read more

I would recommend everyone stay away from MMC. I've been battling with both their billing department and my doctor's office over a bill for nearly five years after a procedure. They are now trying to charge me $300, even though I never received a bill during that time--either through the patient portal or by mail. I don't understand how a patient can be billed five years later with no prior notice. I asked if they would waive the balance since it was never communicated to me, especially considering that I have always paid every other bill I received. Every other balance has been paid timely. They refused. To make matters worse, my doctor's office is now refusing to see me until the balance is paid. As a result, I can't get a medication refill or a procedure that I need. I've spoken with both the billing department and my doctor's office multiple times, but instead of helping resolve the issue, each department just passes me to someone else. No one takes ownership, and nothing gets resolved. I'm exhausted from being given the runaround. Based on my experience, MMC's billing practices and lack of communication have been extremely disappointing, and I cannot recommend them. read more

The primary care physician that I had used for the last 30 years recently closed his practice. My daughter suggested Dr. Zane Cooke, MMC. I am so glad she did. My first visit was with his PA, Cassidy Crawford, and she was fantastic. I saw Dr. Zane Cooke for the first time yesterday and was completely impressed. Dr. Cooke spoke with me about my lab results in a sincere, unhurried manner. We discussed my medical history, and he genuinely seemed to care. Dr. Cooke is a credit to his profession. I also want to mention his nurse (I feel bad that I do not recall her name). She was professional, nice, and efficient. So glad my daughter suggested him. read more

Pediatrics was very unorganized. Instead of filling out new patient paper work at check-in it was given to me an hour after being there. Only then to have found out they most likely won't be able to provide care after the visit. The lab took forever and they didn't seem to know what they were doing. Disappointing and took a long time. read more

Doctors are good, but their billing process is terrible. Expect to have issues and surprises that prevent your access to the actual care.

Had a procedure at MMC and had a great experience. Pre & Post op nurses were awesome. Very attentive and answered any questions. Truly appreciate the care and empathy. Dr Celmer, I highly recommend. Explained everything clearly and already feel relief from the procedure. read more

Data security, confidentiality of records, respect for patient privacy. I would be extremely cautious about what information you disclose to MMC. They were hacked in a ransomware attack in 2023 and the confidential records of hundreds, if not thousands, of patients were exposed to the hackers. MMC refused to pay the ransom and those records remain out there in the dark places of the internet, waiting to be used against patients. They also did not provide full information about how their systems were penetrated. I was rejected as a patient in what was frankly a mutual rejection when I refused to disclose certain types of information to them, given their potentially suspect data security practices. The doctor I saw threw out the totally inappropriate and cavalier response "so has the IRS" when I mentioned that they had been hacked in connection with refusing to provide information about my sexual and smoking histories. I also would have refused to answer mental health questions, but we didn't get to those. Until they (and others) accept that it's my life, my body and my health; and that I will decide what information I volunteer for storage in an at least historically insecure data collection and storage system, I will refuse to subscribe to their services. read more

This place is so disorganized. Too big for what they are trying to do. No communication between all their different practices they manage. Should probably be broken up. I imagine they under constant litigation. read more

They are more interested in shielding their complete lack of communication with AI than serving their patient. I highly do not recommend this clinic for any level of care. read more

Calling in experience: I tried to call and talk to a human to reschedule an appointment and all I get is a robot. Do you really think they can handle all call issues? It offered me departments to call, but Results PT was never offered. So what now? I have heard of other practices not having someone answer a phone and their client numbers went down. I am elderly, and if I can't talk to a human, I will go somewhere where I can. read more

The patient services rep Sonia Leonard disregarded anything I said about my bill dispute. I made a routine exam appointment and was talked into seeing a PA because of the shorter wait times. Because I also asked to be referred to a general surgeon they billed my insurance for an office visit instead of a routine exam. The routine exam would have been covered 100% by my insurance. Now I have almost $400 bill and didn't get anything out of the visit. Several different drugs were pushed on me during the visit. I didn't accept any of them. Every question that was asked of me was met by a solution of a different prescription I highly suggest finding a smaller office maybe they will actually tear you like a human and not a cash cow. read more

Always a problem with Insurance and Billing. The Doctors are fine, but the Administration is the worst.

I will not mention the doctor's name (his initials are PM), but I am livid! My wonderful PCP, who I had for the past 30 years retired December 2023. She always worked with me and respected my wishes as a patient. I need surgery. More specifically the sleeve which was recommended in my PCP's notes. I have NAFLD and the last US showed I developed cysts. I am also diabetic and have COPD. Because of my liver, I gained 140 lbs over the past 5 years. The surgery will reverse NAFLD, get rid of diabetes and lessen the pressure on my diaphragm in order to breathe easier. He was made aware that I had time constraints to have the surgery completed related to my age. I agreed to have a colonoscopy because I had a recent bout with colitis. I prefer not to have a mammogram and that is my choice. I do my own examinations and, if I felt a lump, I would bring the anomaly to someone's attention. I do not like to take medications and do embrace the natural approach. I used to be an Oncology RN and, what I have witnessed, I want quality of life and not quantity. I don't want to know if I have cancer because I will not do anything about it. Again, my choice. Having a choice in your own care is a Patient Right -- American Medical Association Code. He denied me my rights and fired me as a patient because I was refusing "preventative care." No, what he was doing was attempting to force my hand. What a hypocrite! The surgery would have corrected three major medical issues but he's more concerned about my breasts! I was also told he was calling in my diabetic and cholesterol medications of which I had run out due to long appointment wait dates. He never did. This is what he calls preventative care -- no surgery and no medications. How does this jerk still have a license to practice medicine? And, after reading some of the complaints, this facility has a reputation for referring a patient to other departments and over-charging. Are they bilking the patient or was I not a money-maker? Then he said he would only fill my FMLA papers for 6 months. He only approved it for three. A liar as well. I have had experiences with MDeities (little man with a big ego) before, but this guy takes the cake! What a control freak. And, before you judge me, remember that I had a PCP for 30 years...this AH for less than five minutes. So, for a PCP to KNOWINGLY leave a patient in a medical situation because of HIS OWN beliefs, that is UNPROFESSIONAL and UNETHICAL! So, if you are planning an appointment with MMC...run like hell! I felt bad even giving this place a star when it really deserved a finger. Just recently, I spoke with a fellow RN and he stated that his wife had just been "fired" as a patient from MMC as well...except she was fired over the phone rather than in person. Update: I was just contacted by another physician who is not affiliated with MMC. She is female and understands how I feel about my care. read more

Dr Vogel is a great pediatrician and dr slaughter is the best pcp I've ever had! My insurance deductible sucks but I know it's not their fault. They are amazing. Highly recommend mmc! read more

I'm extremely thorough about finding out what something is going to cost me--it's what people should do to prepare, and I never had a problem before EVER--until MMC!!!( I double checked with my insurance and MMC before a simple 20min procedure and they told me the bill (Twice)but then after the procedure was done it was TRIPLE!!!! I've had surgeries that costed less than this simple procedure/checkup!!?! Now Denise and Merideth say--I should just pay it, like no big deal or I won't get medical service!!!! I see all the reviews were people are having the same problem so seems kinda fishy to me and where's all this money going?maybe someone should check out Billing idk???? What's happening in the world when people think this is ok? read more

The Lab people and schedule rs and receptionists are great. been seeing my primary doctor there for 3 years. I've been misdiagnosed twice, once because the NP failed to throughly check my labs (I had a bad infection; was told I was fine and my fibromyalgia was diagnosed as myofacial pain. HUGE difference between the two. I tried several times, even in tears to get my symptoms across, but my explanations fell on deaf ears. I have finally decided to leave MMC for another clinic. The doc I was seeing either didn't answer my questions or ignored them. Wish I'd left sooner... read more

Blood draw for a pediatric patient was poorly executed. Phlebotomist missed the vein, dug around for extra time trying to get the draw done. Would have appreciated the acknowledgment that pain was caused and associated compassion. read more

This is our closest walk-in clinic and I have come here several times over the last year. I love the walk-in clinic and the fact that you can "schedule and appointment" online. I'm knocking off a star because at one visit I had to go to the lab for blood work to be drawn and the nurses in that department were rude and made me feel uncomfortable. The walk-in clinic is one of the busiest in the area, so I would definitely recommend going online to reserve a time slot, as the wait can be several hours without one. read more

**LATEX ALLERGY** This facility regularly stocks LATEX GLOVES, instead of Nitrile or other materials. My wife is exceedingly allergic to Latex, even the powder can induce an anaphylaxis response. I feel like latex is a thing of the past with all the allergies.. read more

Love MMC. I have had wonderful, prompt and extraordinary care there for 25 years. Thank you MMC. I'm read more

Called to make my child an appointment, and while explaining what was wrong with her the receptionist cut me off and said "did you know you have a balance on your account" . the balance was less than $10 but i wasn't allowed to schedule her appointment until the balance was paid. Thanks for caring so deeply about your patients! read more

MMC AS A WHOLE- Very difficult to get the department you want on the phone. But facilities are nice and clean. LITA WARISE IN RHEUMATOLOGY was extremely dismissive of my pain and all but refused to care for me since my bloodwork was fine 3 months ago. Wasn't until I asked her if I should leave that she attempted to help me. She has little to no bedside manner. Was rude and made comments to make me feel dumb more than once both times I was there. Seems she'd rather provide care for people that already have a diagnosis. She doesn't want to do the work to help find the diagnosis. I've told both of my referring doctors not to send their patients here anymore. I'll be driving into Nashville for any future rheumatology needs. read more

I hate MMC. They are nothing but money-hungry soulless ghouls who would let you bleed out after surgery if you owed them $5 and didn't have the resources to pay it, and I'm not exaggerating because I've seen it. All they care about is running as many unnecessary tests as possible to milk your insurance-not your actual health or what is best for you personally..and they bounce you around to all of their specialists when there's no need...It's quite sad that they are quickly becoming a monopoly for medical care in the area. I wonder why.... read more

The lack of qualified office personnel, front desk, and medical staff is staggering. They should stop building more offices since they can't run the ones they have. Shortage of doctors is becoming an issue causing people to go outside of the town for quality care. Shameful that they think this is acceptable. read more

You can tell the doctors & staff really care and they love their jobs! Excellent customer service! Highly recommend!!

At a 10am appointment for lab and they are running behind due to people being late or walk ins take the patients with appointments that are on time then walk ins and then treat the late patients as walk ins at the bottom of the walk in list! read more

When you need them the most you can never get in to see them. This place is more concerned about well visits and anything else. When you are sick and in need you cannot get an appointment with your doctor while you are sick. Instead the appointment will be several months away. What good is this? This tells me well visits are their priority. I had diverticulitis and was in great pain. Called and could not get in and see my doctor. I ended up going to the emergency room at the hospital instead. MMC is not a facility interested in helping people in need. read more

MMC is a joke! Obgyn runs the office like a farm! They do not truly care about your health! Please review your notes! There were a few comments the Dr. put in my chart of thing never discussed! The lab department is very unprofessional and lacks knowledge of simple processes! read more

Dr Tara Ralph is exceptional. My wife and I moved here a year ago and were very concerned about finding a replacement for our long time family physician. We found her. Also, very nice facility and staff is welcoming. We are truly relived. read more

Billing issues. As several other comments show, the entire MMC building has problems with billing. It's always blamed on their "system" or "human error"... when you have this many poor reviews talking about scam billing it's not "error" it's now not knowing how to properly and professional do your complete job. If you call and mention this, they cut you off and say "we are not going to address that over the phone" because it's a recorded conversation used for review and they don't want those complaints being recorded. This has happened more than once to me. Specifically, DO NOT go to DR. LAMAY. His medical advice is comparable to that off the back off a medicine bottle. He's in it for the money and it shows. He has committed insurance fraud but they are again arguing it was "simple human error" but when you look at the data there's no hiding it. He strings patients along appt after appt to get as many co pays he can from you until actually addressing the problem. I know you can't please everyone, but when you have a 2star rating(currently) at a medical facility... it's not the patients... it's the employees/nurses/doctors. read more

It is absolutely 50/50 whether they will try to overcharge you or whether they will even be able to answer you questions you may have. I have a surgery scheduled and have had to call several times to get an answer to my question. I was hung up on, I was told let me transfer you to then get hung up on again before I had a chance to talk with anyone. Not to mention that I have spent hundreds if not thousands of dollars here and instead of treating me with respect I am spoken down to or just hung up on. I have had no issues with any of the actual healthcare professionals and they have been great to me, it is just the folks sitting up front with the bigheads and the absolute God mentality, it is absolutely bonkers to me to hire someone who hates people to work with people! read more

I love the doctors and staff. However, it is impossible to reach your doctor to make an appointment or anything else. What happened to having a receptionist and connecting you to your doctor's office? read more

Worst billing dept ever. Watch out for balance billing! They will squeeze every dime they can out of their patients.

Spine and joint is completely unprofessional and disorganized. Cancel appointments for no reason or notification. Do not respond to voice or portal messages. read more

***** LONG, BUT MUST READ!!!!***** STAY AWAY FROM THIS PLACE!! Nurse Practioner Lita Warise and the staff of this office (Rheumatology) are the rudest, most incompetent people that I have ever seen! She diagnosed my wife and had her petrified stating that she, my wife, was in "stage 3b kidney failure" and knocking on the door of dialysis! My wife is pretty healthy minus a few minor things and had just had a physical with labs that came back normal on March 5, 2021 by her primary care doctor. On March 26, 2021, she had to have labs drawn for a small hernia repair surgery by a great surgeon, Dr. Mark Akins with Saint Thomas Medical Group. In those labs, everything turned out the same except for her GFR had a reading of "40" according to Lita. Now, keep in mind that the labs on March 5th stated that my wife's GFR was 108. Lita was "going by the results" from the labs completed on March 26th and instead of comparing the 2, she took it upon herself to diagnose her with kidney failure. The CORRECT thing to do would be to send my wife to a nephrologist, someone who actually practices medicine in this area- not just a nurse practioner that works in a rheumatologist office! If you truly have "stage 3b kidney failure" there would be symptoms like fluid retention- edema in her hands and feet, little to no urination in which my wife has NONE of this! Did Lita even look for these symptoms? Did she even ask if my wife has these symptoms? The answer is NO! She did not! Did the thought ever cross Lita's mind that the results she was reading might be an error? Lab error (it happens)? Dehydration? etc.... Obviously not! Lita really needs to get all of the facts first instead of just throwing a diagnosis around and scaring her patients! My heart really hurts for anyone else that she has done things like this to. Especially the ones that have no medical background knowledge! The ONLY smart thing that Lita did do, was to order more labs to see if it stayed the same! However, she did NOT collect a urine sample from my wife. Urine samples can tell alot about kidney function to! That is medical school 101! I want to point out that Lita told my wife that the results would be in by Friday. Being scared of what might be in store for her, my wife called twice and left messages in which we found out that the results had come in but "unfortunately Lita was out of the office"! Lita didn't even have the decency to let her supervising physician know to call my wife with the results! I wasn't going to let my wife worry all weekend, so I called and asked to speak to a nurse- That nurse was the nicest, most caring, and knowledgeable person there! She didn't try to tell me anything that was above her education/pay grade and i admire her for that- she did however let me know that all of my wife's labs came back "normal". Now for the experience with the "lead nurse". I honestly do not know how in the world she even holds that title! SHE called ME! She didn't give me the time to explain my frustration, all she wanted to do was attack and talk over me, so yes! I DID tell her that an attorney sounded better to me than HER mouth! I disconnected THAT call because just as it is her right not to listen it was mine as well! The next thing that I did was call the office manager, of course I had to leave a message but she did call me back. I explained the situation and I really thought we were going somewhere with this she sounded sincere she "understood my concern for my wife". That was until she started saying things like, "I don't know what was said, there were only 2 people in the room, your wife and Lita". So my wife is a liar? Then these people put a note in my wife's chart twisting the WHOLE conversation around in their favor and said that I was "screaming and threatened an attorney several times". And trust me honey, I was NOT screaming! They also felt the need to make it known in my wife's chart that Lita and her boss were also listening to this phone call. Good! Lita is too coward to call my wife herself! They even called my wife's surgeon and told him I said that he advised me to get an atty and sue Lita! And that "he has called his malpractice attorney" Are you kidding me right now??! Whoever said that, your a damn lie and you know it! Anything to cover your ass, huh?! The office manager asked me "what would you like to come out of this" I told her that Lita owes my wife an apology for they way she handled this! Lita could have handled this better but Its whatever. The next person Lita does this to might really "sue" you! Lita needs to stay in her lane! The scope of practice she was hired for and stop trying to play doctor because she is NOT a doctor, she is hired help! Lita's bedside manner is awful, she's cold and talks down to people! She should be ASHAMED of herself!! I will continue to tell this story! After all, Lita has misdiagnosed alot of people! Don't believe me?? Read the reviews! read more

Called to get an appointment after looking at online reviews and various clinic websites. After giving my information I was told they aren't accepting new Medicare primary care patients. Being new to Murfreesboro and after a 40 plus year career in healthcare it was very disappointing to hear that the largest clinic in town does not accept the largest payor in the country. L. Olson read more

My family and I have been going to Murfreesboro Medical Clinic for the past eight years. I have typically raved about the care we've received from all of our providers until this most recent time. This is the first time I can say that I have lost trust in my provider. I went to see Andrea Taylor, NP because my primary care physician, Dr. Burns was unavailable till the following week. I had lower back pain and was looking for more immediate relief. During her exam, everything went like I had expected until we started to discuss the next step. She said, "I know my bank account has a bottom floor, so I understand that the costs between x-rays and MRIs are high. We can do an x-ray if you prefer." Since she gave me the option and the way she presented it, that made me to believe that we could resolve my issue after she viewed the x-ray. So, off I go to the radiology department. Two hours later after doing the x-ray, I receive a call from someone in her office (they never said who they were) to ask me when I wanted to schedule my MRI. She said that she needs to see an MRI now and just to let me know, my liver is larger than the average human. I asked her what that meant and she said, "Who knows." Who knows? I said that couldn't my liver be enlarged because I've been taking ibuprofen for the past month for my low back pain? She said, "Maybe?" Who was this person? AND more importantly, why was I told by Ms. Taylor that I could have an option to do either an x-ray or an MRI, just to end up having to do BOTH? If I knew that, I would have just done the MRI to begin with. NOW I have to pay for both! I have a high deductible health plan, so I will be paying the majority of the expense. To beat all, I didn't leave that day with any relief - just more pain. read more

My family and I have been patients of MMC for nearly 20 years and I've had no complaints until recently. My child recently started seeing Dr. Kolisnyk for allergies and none of the regimens he prescribed help. I kept calling back and they keep telling me to increase her meds. The allergy office takes days to return my calls (all of them) and they have no sick appts available for weeks because they're so busy (naturally during this time of the year). What I'm upset about is the lack of acknowledgment from the Dr when I ask to add a different medicine to my child's regimen (multiple times). The most recent encounter I've had with the allergy clinic, it took them 4 days to return my call. I know you're busy but 4 days is unacceptable. The MA apologized to me but I told her I will take my child elsewhere. It appears that the allergy dept only has 1 NP and 1 MD and if this is the reason why they can't address their patients in a timely manner, then they need to hire more providers. Not to mention, the Dr's replies (in a message to his MA) to me giving my child Benadryl, which states "Benadryl is a crap antihistamine for her conditon. Stop giving it to her. The only thing left is to increase her Zyrtec and that's the only thing I can think of to do." Needless to say, my child is already doing this. Overall, I have had no complaints with the other depts (internal medicine and peds). I just wouldn't recommend their allergy dept. read more