Came to The Emily Morgan Hotel in San Antonio for the La Pitit Chef dinning experience…read more The hotel is very nice inside. They have a large lounge area with a fireplace. There is a bar as well. And down stairs is like a basement setting with bathrooms. They do have self parking on the side of the building. Everyone was very nice when we came here. Even as we left and were outside, the employees asked if we enjoyed our time here. (They were on their break)

STAY: 8/4-8/7/26, Room type: 2 Queen Beds, Room location: FL 10, View: Alamo courtyard…read more Room was very spacious, beds were on the firm side but comfortable, water pressure in shower was strong, toiletries were by Crabtree & Evelyn, room view was spectacular, a/c worked very well, mini refrigerator and room safe in room, perfect location (it is directly across from The Alamo) as it is central to downtown and very close to the Riverwalk. Since it was my friend's birthday, the desk agent (I believe her name is Terrye?) gave us a complimentary breakfast buffet card for their restaurant (called Oro) which was unexpected and so nice! We decided to use the card on the day we checked out, but they did not serve the buffet that day. They allowed us to order from the menu instead, and that was very good!

The Alamo Visitors Center is where your Alamo experience begins. Located next to the Alamo, this is…read morewhere you can get information about the Alamo and purchase tickets for tours and exhibits. My husband and I bought tickets to get into the Alamo building itself. The cashier was very nice and we were able to get in and out quickly. It's nice and air conditioned in here!

Nice experience! We rented the audio tour sticks which gave us more history. It was a good tour…read more They have benches where you can sit to take a break which was nice for our grandfather. The gift shop closes early at about 4:30 or so.

During our summer 2022 Cross Country Roadtrip, we planned to stay one night in San Antonio, TX, on…read moreour way heading east. We left big Bend State Park bright and early, with plans to arrive in San Antonio with enough time to check into our hotel, shower after four days of desert camping without electrical or water hook ups... Which means without showers... And enjoy a trip to the Alamo and dinner as a family. Before telling our tale in detail, and so as to avoid any confusion, this Residence Inn was awesome, and went out of their way to save our stay in San Antonio. After driving like mad for several hours, we arrived in San Antonio to a different neighboring hotel that we had booked through AAA several months in advance. We arrived well past check in time, with just enough time to unload the truck, jump in the shower quickly, and catch an Uber to our reserved time at the Alamo. Unfortunately, The lady behind the counter told us she had no rooms for us that we're ready, and it would be at least two hours before we could check in. When I told her that was not going to work with our dinner reservations, she did the hotel language translation of "I'm sorry about that" which means " that's your problem jerk wad, not mine." Various misadventures with this woman completely lying to me, having her manager yell at me, and going rounds with corporate are all fodder for A different review. Not wanting to fool around, I went back out to my truck, and started calling the other hotel properties Adjacent to this one that had let us down so badly. When I called the Residence Inn, The lady who answered told me she had a room ready to go. I told her I'd take it, and that I would see her in five minutes. While my wife and kids busy themselves gathering things inside the camper trailer, I walked up the hill, entered the lobby, and found the staff celebrating an employee's birthday party with a small cake and a lot of laughs. They asked me to join in, and it was such a breath of fresh air from the employee I had encountered down the hill, I couldn't help but giggle and sing along. Afterwards, they quickly checked me in, told me where I could park my truck and trailer right inside the lot, and I hurried back down the hill to collect my family and vehicles. The room was a mini suite, who the living room, kitchen area with a full-size refrigerator, microwave, sink and stove, and two queen size beds to complement the full size bathroom. After four days of roughing it on the Rio Grande, my kids were in heaven. After dinner, we returned to the hotel in time for the kids to enjoy the pool, right next-door to the laundry facilities that we desperately needed to clean our clothes for annex stent of camping in Louisiana. There were a few rough edges on things, and this was not a resort hotel destination. The staff told me to park my trailer where "we can keep an eye on it" and informed me that they had nighttime security in the lot. But the room was clean, the air conditioner rocked, the TV didn't have any problems, The truck and trailer were fine the next morning, and the staff was very friendly. On the morning we left, we enjoyed a complementary breakfast that was definitely a few steps above powdered eggs and reheated pastries. A few decades ago, one could travel around this country in most places without worrying about reservations, I just blow into town and find a place with vacancy. The Internet changed all this in many ways, so we changed with it. But when that other hotel did not honor their own guarantee to have a room ready for us that we had booked months in advance, then made no effort to fix it like I had done something wrong, it was a real downer. I was so grateful to the staff at this Residence Inn for keeping us on track on what would become the best vacation our family has ever enjoyed together.

After confirming our registration prior to Arrival and directly with the hotel, this property gave…read moreaway our room and left us with a room with one king sized bed for 2 men and 2 ten year old boys. The worst part was that they knew they had a problem hours before but waited until we arrived at 11:15pm to do anything about it. Their solution was to offer us a hotel room at a high end hotel in the city, which cost much higher rates and had valet. They didn't even refund my credit for the first screwup yet. I will have to deal with it next week. Oh, also, they provided additional sheets, but when we unfolded them found them to be DIRTY WIYH oil or some other stain all over them. AVOID THIS PROPERTY AT ALL COSTS. there were others there who were also complaining about the AC not working. My only reference point is the king sized room they first offered...it was 80 degrees when we got inside the room. Overall, UNACCEPTABLE!

Beautiful, comfortable hotel with awesome sea world transportation for free. Unfortunately our room…read moredid have bed bugs and the resturant is very understaffed and pool was not clean enough especially the small indoor one. However it was a great time and we would stay here again!!!

Excellent stay. RECOMMEDATION: Come and stay awhile, beautiful scenery, comfortable, great foodread more

Great hotel and great valet service Jakese was very helpful and polite made the all over experience…read moreeven better.

I truly enjoyed our experience at Element. The staff was super friendly and welcoming. The front…read moredesk staff member that checked us in was absolutely amazing and made us feel like at home. The sweet breakfast greeter that checked us I'm was a doll. So jolly and kind towards everyone. My only issue was the room cleaning. There was some stuff on the floor and even a bandage on the bed frame. Gross. All in all, we had a very nice experience.

Highly recommend this hotel for those who want comfort and amenities within a budget. I chose this…read morehotel because they guarantee a walk in shower for the room I chose... other hotels in the area do not so this was a big plus. Rooms are clean and comfortable, the hotel has onsite a restaurant, bar, mini market, gym and pool. Our booking included free breakfast which we took advantage of and was well worth it. Of course, a tiny but much appreciated perk is the cookies!

Giving Jared the night admin a HUGE shout out. Our reservations were miscommunicated and I admit…read morewas VERY frustrated. He demonstrated poise and calmed the situation. Thank you, Jared! Asset to the organization

Over all the stay was not bad. The AC was COLD, and quiet which is my highlight of the stay! The…read moreroom had a weird smell, and overall the hotel was very fragranted, as if trying to hide an underlying smell (my guess was cigarette smoke and age). The pool was small, but clean. The fitness center was clean and everything was in working order. And breakfast was edible, coffee not so drinkable (colored water). Breakfast area was clean and stocked well. The room itself was just ok, there was hair on the bed and one of the bathroom mirrors, and the floors could really use a better vacuum, better yet a deep clean... the bathtub was at one point painted and the paint was peeling, the toilet paper was soo thin and the shower part of the bathroom situation smelled like a wet basement. Overall I would probably stay again, but with my own air freshener and candle. Other things I could note on my room did have a working fridge and microwave. But I was confused as to why the bathroom was split in to two different areas/rooms, separated by a closet.. so first was a small area with a sink and a toilet, then a walk in closet and then a shower and sink in the last small space. The lighting is horrible in both bathroom areas though...

We stayed here for an Air Force BMT graduation, and unfortunately, I would recommend staying…read moresomewhere else if you have the option. When we first pulled up, the outside didn't seem too bad, and the entrance and downstairs lounge actually looked really nice. They also give you a placard to put in your vehicle so you don't get towed while parked on the property, which was appreciated. Unfortunately, things went downhill once we got to the room. The hallways leading to the rooms had no air conditioning, so you're walking through San Antonio summer humidity just to get to your room. The room itself was nothing impressive just a basic place to sleep. There was a small kitchenette, although "kitchenette" is being generous. The refrigerator barely cooled anything, so anything inside was more lukewarm than cold. If you're planning to use the pull-out sofa, beware. The mattress was extremely thin, and you could feel practically every spring. The top portion of the couch wasn't any better because the seat cushions were incredibly stiff and felt like sleeping directly on the floor. Another major issue was the lack of housekeeping/service during our stay. We were told they were too busy due to the timing and couldn't service our room or provide additional pillows and blankets for the sleeper sofa. That's especially frustrating when you're already dealing with an uncomfortable sleeping arrangement. The air conditioning in the room also didn't work particularly well. One part of the room was relatively cool while the other remained warm, making it difficult to get comfortable. The bathroom was divided into two separate areas, with the shower and sink in one area and the toilet and another sink in the other. That setup actually wasn't bad, especially for families with young kids it allows someone to use the toilet while another person is showering. There is a workout area downstairs if that's important to you. The pool area, however, was extremely outdated and didn't feel very clean. The pool was heavily chlorinated, and there never seemed to be any pool towels available, so be prepared to air dry. The one bright spot was breakfast. It wasn't bad for a complimentary breakfast and included eggs, sausage, cereal, yogurt, waffles, and several coffee options. I understand that this location is convenient if you're in town for Air Force BMT graduation, and that convenience may be the biggest selling point. However, based on our experience, I would strongly recommend looking at other hotels if you can. The convenience wasn't enough to make up for the uncomfortable beds, poor air conditioning, lack of housekeeping, outdated pool area, and overall condition of the property.

Tech support. First suggestion is choose the wifi that says…read more"honors". They all say "honors" guys. Hang up and try"honors" cuz... simple fix. Call back and it's suggested that I "Do a restart". ( Four devices) Another Nope. The original 3G. Can't even begin to enjoy the internets with 3G.

***WARNING: HEALTH CODE VIOLATION***…read more Checked in late at night. Cleaned up to check out in morning and discovered we had slept on unwashed sheets. The sheets literally had PEE and POOP on them and clearly were not simply stained, but dirty. We informed the manager who offered us half of our money back. We declined paying half the rate to sleep on someone else's literal POOP and PEE, and asked for the full refund, which she gave us. Two weeks later, I'm wondering where the refund is. I called the hotel and was told that they had rescinded the offer after deciding we were the ones who left literal POOP and PEE on our sheets. How insulting beyond belief. Shame on that manager. Corporate offered a full refund after 45 mins and two declined offers for free rooms and partial refunds. Terrible place. THE HEALTH DEPARTMENT HAS BEEN INFORMED *****Stay away!!!*****