Short version: lackadaisical care, poor communication, and complete lack of urgency and our 5 year old Corgi was dead 36 hours later. Do NOT go to Muncy Vet for serious matters.
Long version: Wednesday 10/12, our Corgi was sick, throwing up and not eating. Went into the office, an x-ray was taken and 'labs' were run (more on that later) and we were told she had Pancreatitis. Sent us home with a painkiller and anti-vomiting medication, neither of which seemed to do anything. We followed up Thursday 10/13 and were told, very nonchalantly, "oh just try to mix up some rice and chicken to try and get her to eat" (after reiterating that she has been vomiting nonstop, hardly keeping water down and not eating at all -which had already tried rice/chicken and we communicated that). Friday, called back in the morning expressing there was no change and conditions seemed to worsen, and we were told 'well we're only open 4 hours today, better take her to State College for emergency care.'
I called Wolf Run Vet (who I usually take my labrador to) and they got her in for an emergency appointment immediately. During her appointment at Wolf Run, they reviewed the records sent over by Muncy Vet. They said, and I directly quote "we cannot believe that they did not run a full blood panel" and "she should have been in 24/7 care immediately." At this point, it was too late. Her kidneys had failed, along with several other organs on their way out. She was dying, and therefore had to make the decision to say goodbye.
From start to finish, the entire line of communication, service, and care was completely unprofessional and showed a complete lack of urgency in the situation - and not ONCE was it conveyed how potentially serious her condition was. We assumed, based on the fact that they are labeled as a "veterinarian", we knew what they were doing. We assumed incorrectly and we have now lost a loved family member. We received a follow up from the practice manager at Muncy Vet who also reiterated and agreed with how poor of service we received and evidently the vet who did see us is losing her contract (supposedly) due to the situation.
I can completely understand that maybe even top notch care would not have saved Snickers. We don't really know what the cause of death was, but my gut tells me that if anyone from Muncy Vet put in a little effort and showed even a sliver of urgency - we probably wouldn't be in this situation. I have spoken to several others about the situation and since Dr. Scott Lewis is no longer at this practice, they have also experienced very poor service and care for their animals.
I have asked my girlfriend to move her other dog over to Wolf Run, where Snickers did receive the care, gentleness, and treatment i'd expect out of ANY vet - albeit too late. I highly advise anyone reading this to evaluate your relationship with Muncy Vet. I will never take another animal there again. read more