Clean and very organized Nice selection of Vapes and disposables also high quality Water pipes /…read moreBongs person at the counter was very knowledgeable and definitely will be a returning customer

From the owner: "We provide our customers with top quality products that range from cigarettes, premium cigars,…read morehemp rolling papers, premium rolling tobacco (Pipe and Cigarettes') and other rolling accessories, to FDA approved CBD products made by leading brands in the industry. We also have hookah, hookah tobaccos, electronic vape/hookahs, cleaning accessories, coils pods and tanks. We also provide numerous designs and materials of waterpipes, handpipes, and rigs from respectable brands such as GravLabs, Blown Glass, and ROOR. Finally customers can also find various brands of disposables such as JUUL, MYLE, AIR BAR, AIRIS UNC and more to accommodate different preferences."

Took 2 weeks for usps to deliver from order date. Not sure if im good to smoke this or not. Im just…read morenot knowledgeable enough do to this being my first order of tobacco leafs. I know it doesn't look anything like the pictures I see in their reviews. Guess ill see if I get sick.

Quick service, received fast. Always pleased. Always easy to place my order.Very reasonable priced.read more

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.

Excellent customer service - fair prices - a wide variety of cigars - convenient locationread more

Super friendly staff. Great humidor and a great selection. I love their rewards program and their…read morehouse blends are amazing.

New shop to the area. Neat, clean and well organized…read more They carry juuls, vapes, juices, hookahs, loose tobacco and cigars. You can even grab a lotto ticket if you're feeling lucky. The staff is super friendly and can answer any questions you might have regarding their products. Parking is right in front of the store so it's super convenient. They're open 7 days a week from 8am to 9 pm. Check them out. It's a cool store.

Best selection of quality premium cigars great lounge to relax and enjoy Ray is a great guy with a…read moregood knowledge about his products

Was looking for a good cigar cutter and they only had cheap low end stuff. Looks like I'll…read morecontinue my search.

Amazing smoke shop with a great vibe! The staff was super friendly, knowledgeable, and actually…read moretook the time to help me find exactly what I needed instead of rushing me. They have a wide selection of products, everything from glass and vapes to wraps and accessories, all at fair prices. The shop is clean, well-organized, and welcoming. You can tell they care about their customers and the quality of what they sell. I'll definitely be coming back and recommending this place to friends.

Great place to make a quick stop for anything from cigarettes, vapes if every kind and price…read more Hookahs and even a little coffee counter where you can make your own coffee. It's very convenient.

amazing staff, great merch and custom glass. the pictures on yelp and google are outdated and dont…read moredo this shop justice!!

I stopped in there today to get replacement coils and pods for my Vape. Its a teenage hang out and…read morereeked from them smoking pot. I have nothing against anyone smoking pot, but when it comes to a business (smoke shop or not) your customers shouldn't have to deal with that. I was trying to support my local business since I live in town, but I won't be back again, unless this issue changes. Also, you may want to add to your vape liquids for those of us that don't like salt nics. not everyone is a fan of them!