i totally do not recommend this company. they will not back their warrant. Did a 74,000 engine job…read moreon our truck. screwed it up. we drove it for on 2 weeks. tools were left inside the engine. coolant lines were not on properly so they popped off and all the fluids drained so they said it was our fault but if we give them another 20000 they will fix it. they used the toilet on my sleeper and caused to over flow with feces into the shower. Resaca Georgia Yancy cat dealership is a rip off. pictures to prove it . do you want your tools back that you left in the engine?

I would not recommend this company for the marine industry…read more I have a no start condition on my Cat 3208's which I need an experienced technician to troubleshoot. In April 2023 I contacted Yancey Cat and spoke with Jason to which I explained my problem. He said he would look at the schedule and get back to me. Two weeks goes by and no contact so I texted him. He responded "I'm sorry Peter. Working through back log. That was engine No start on both engines and oil filter change". May comes around and I texted if there was any update. He responded "Hello Peter, we have had some conflicts with our scheduling that has us extremely backed up. We will try to make it happen before the end of the month". End of the month comes and goes. I call him and we made arrangements for August 15th as I was gong to be away from the boat for 2 months. July 17th I texted him asking if we were still on for August 15th. "Yes, I'm on vacation and can get back to you next week". August 11th I text him and asked if we are still on for the 15th. "Yes, let me remind the coordinator and shoot you an estimate and cc approval". Well August 15th comes and goes. Called him and talked about getting someone here for the week of 8/28. On 8/23 I asked if we were still on for the week of the 28th and he wanted my email address to send me the estimate (second time). Well the week of the 28th comes and goes. At this point I feel like he is brushing me off. I called him and he said he has a technician in the Brunswick location who is familiar with 3208's. I said they don't have a marine division and he said he can work on those engines. Technician shows up on 9/8 and the first thing he say's is "I have no experience with marine engines". I explained to him my situation and also told him I have an automatic fire extinguisher system as part of the ignition and he said "I have no experience with that". He apologized for wasting my time and said I can try to troubleshoot the problem but I might not be able to fix it and I don't want to take your money. I respected his opinion and apologized for being sent out for something he might not be able to fix. I called Jason and asked why he sent a non-marine technician. Also asked how can we resolve this. We agreed to try in 2 weeks again. I felt the conversation was another brush off. Two weeks goes by and I asked him if we are any closer to get a technician down here to work on my engine problem. "Everyone on the team is aware but still don't have a plan". Another brush off and now it's becoming very unprofessional. I bet if I was a multi-million dollar yacht with Cat engine problems, I wouldn't have been treated this way! I can't believe a large company like this treats potential customers this way...