Mercury representatives were easy to understand and explained the process fully. Once the adjuster…read morecame out and turned in the paperwork, I had the initial payment that day.

From the first call until paying my deductible every thi i went better than expected. Folks on the…read moreline were pleasant and professional. I don't have great things to say about ins companies but setting money issues aside, they got the job done.

I've worked with Cole a couple of times, and he has helped me save a ton on my business liability…read moreand workers comp insurance. Definitely sticking around with these guys. Thank you !

I was hesitant to leave this review initially hoping it was a one-time issue. A few weeks ago, I…read morereferred to Partner Agency from a friend and every time I call, the front desk is very friendly, but the agent is always busy. I have left multiple voicemails for the agent for quotes and each time, they promise to get back to me and I never hear back. I'm not sure what is going on since my friend said this was not an issue before. I asked my friend to call the directly and she has been having the same experience as well. The front desk promises to update the quotes and return our call, but we dont hear back. After several attempts across multiple weeks, I have unfortunately given up and looking for a different broker

I've had a great experience working with Matthew at State Farm while setting up a new auto policy…read more He has been consistently helpful, responsive, and patient in answering all of my questions. It's clear he genuinely cares about his clients and takes the time to make sure everything is understood and taken care of properly. He made the entire process feel easy and stress-free. I truly appreciate the support and would highly recommend Matthew to anyone looking for a reliable and knowledgeable insurance agent.

Debbie is great! Always greets me with a smile whenever I go inside to pay for my insurance. She…read morealways offers to go over my auto insurance to make Sure everything is correct and up today. Give her a call for car insurance!

Thank you, to Sabrina and Team, for offering the car insurance solution that fits me and my fam's…read morecurrent needs. I hope for you to serve many others, and to keep driving that passion in your work! Same day proof? YES Affordable for me in present day? YES Meets Cal's requirements and I understand the coverage I now have & the coverage I can add on a later date? YES

Micaila helped me out on a Wednesday morning. Needed help finding an affordable car insurance…read moreoption since leaving State Farm. Micaila was kind , courteous , and consistent throughout the whole phone interaction that it made signing up and getting insured an easygoing experience. She even checked in and called back several days later to see if I had any questions or concerns regarding the policy I signed up for. Will be giving this new insurance a try and will see how the following months goes. But the customer service was by far the best part of signing up for their service. So thank you and Merry Christmas ;D

Do not. I ADMIT. Do not consider The Hartford for car insurance…read more They are the worst. Their customer service is the worst as well. I was with them for just over 4 years. They kept on raising the rates on me . So finally I had enough of it. I shopped around and found a few companies way lower than them, and I got full coverage for both of my vehicles for just over $50.00 less. I cancelled my policy a month in advance, and they still wanted to charge me for another month afterwards. Are they that desperate for $267.00 dollars? I never used their services. They got free money from me for years. And they want more. Do not use The Hartford. You will regret it. Like I do.

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

No one likes to deal with insurance matters, but I have to say I actually enjoy dealing with the…read moreteam at Diane Viadero Insurance for State Farm. David Rivas, in particular is my favorite. He is quick to respond, keeps the hassle to a minimum, accommodates me when I have to do most of the business via email, and we get great rates with all the discounts-- good driver, multi-vehicle, long term customer, etc. I have always had great customer service with Viadero insurance, even when David hasn't been available, but we all have favorites. Diane is also very hands on and proactive keeping an eye on both coverage and rates, making sure all of our needs are met. I highly recommend Diane Viadero and her State Fam team (especially David!!)

Very caring and knowledgeable. Diane is the best agent you could ever ask for and she goes the…read moreextra mile as well as her staff. David and Yidera are awesome

Kenya was great got me a great insurance policy and went above and beyond answering my questions…read moreand concerns. Will be definitely referring friends and family!!!

Wow! Does Kenya even exist? Every single time we leave a message she doesn't even return our call?…read moreI went through a big loop to try to do some changes and everyone at Farmers Ghost me even Kenya V Castaneda!

If you are looking for a great Insurance Agent Jennifer Bell is one of the best. The rates for…read moreinsurance is great and she takes care of her clients. I have purchased several types of insurance from her and after careful review of other companies Allstate is top value for money.

Our entire family switched insurance providers to Mr. Soh at Farmers Insurance. We are so happy…read morewith the change and all the money he is saving us. Recently I realized I lost my proof of insurance card, but needed it the next day for a loaner car. I called Mr. Soh and he emailed it to me right away! He was really personable and helpful during the phone call. In the service based industry we now live in, I feel lucky to have found someone I can trust and who is also professional as well as friendly.

Won is great insurance guy he always has time for his customers and parking is great I reccomend…read morehim all day long

I've been a customer of Allco Insurance here in Ontario Ranch for quite a while now, and I have to…read moresay the experience just keeps getting better. When I needed help sorting out my Auto and Home coverage, Breanna Gonzalez stepped in and made the whole process smooth and straightforward. Breanna really knows their stuff and clearly takes pride in getting things done right the first time around. What I appreciate most is how reliable Allco has been year after year. It's always a pleasure dealing with them, and having someone like Breanna on your side who stays on top of everything gives me real peace of mind. I'm genuinely happy with the service I receive, and I'm looking forward to many more years working with this company. If you're looking for insurance you can trust, I'd definitely recommend giving them a shot.

I have been with Allco for a few years now, and I want to share some positive feedback for my agent…read moreVeronica Romero. My policy is renewing soon, and I recently contacted her with several questions. She got back to me quickly and efficiently, and I am confident that I am receiving a very good price for my policy. Thank you again for the excellent service. Aurora Cervantes --