I've personally had to go to this ED for serious health complications. My second visit via ambulance, I was treated as a "drug seeker", gaslit and my pain wasn't taken seriously even though I have a history of ulcers and autoimmune GI complications. Once I was transferred to Capital due to a GI obstruction. They refused to transfer me to the hospital that was much closer and where my specialist works. However, this is specifically about the treatment my husband received just a week ago.
My husband suddenly began to experience neurological symptoms related to a possible stroke. Initially, the ED care team was on top of evaluating his symptoms and performed necessary tests and scans then admitted him for observation. Once all tests came back normal the doctor diagnosed as having complex migraines, claiming that the 2 ocular migraines he's had in 20 years constitutes a "history of migraines" dismissing the symptoms he was still experiencing, including his double vision.
The next morning before he was discharged, he asked the nurse about the medications he was supposed to receive the night before, medications that must be taken at specific times. The nurse said there were no orders in his chart to administer any medications even though while in the ED the pharmacist came in to go over all his meds, dosage and when they are to be taken. This is not only neglectful but dangerous to one's life!
When he was discharged and told he was free to leave, he told them that I wasn't there yet to pick him up. Apparently that didn't seem to matter. It didn't matter that he still had double vision, dizziness and unbalanced to walk, again dismissing the concerning symptoms he was still experiencing. Hospital staff were nowhere to be found to help escort or wheelchair him down to the lobby. He wandered the halls looking for the elevator and eventually found his way to the lobby. When I arrived, I found him slumped over in tears in disbelief of the neglect by hospital staff to ensure he made it to the lobby safely.., on top of dismissing the concerning and unexplained symptoms he was still experiencing.
What's even more concerning is the sizable and quiet sore bruise he noticed on his stomach that was not there the night before in the ED. One could not receive a bruise this large, swollen and sore without knowing what caused it.
Even though this hospital is 5 minutes away from our home, we will NEVER entrust this facility to even abide by their own guidelines and policies for the safety, quality and care of its patients.
PS, The screenshot below is the review my husband posted about one of my visits to Multicare Covington.
PSS, A Class Action Lawsuit may be necessary before someone's life is threatened or dramatically altered! read more
