I am submitting a review regarding my hospitalization at Covington Hospital and ongoing concerns…read moreabout pain management and communication during the sickle cell crisis in which I was admitted for. Dr. David Siebert's made very frustrating and neglectful statements about my medication adherence and his refusal to initiate around-the-clock IV opioid management despite my documented history, I would like to document further inconsistencies and communication failures affecting my care. During my first night at Covington, Dr. Michael Joyce informed my father and me that PCA pumps were not used at this facility and suggested that I would have better luck receiving sickle cell pain management at Fred Hutch. This recommendation was confusing and distressing. I reside in Lakewood, and Fred Hutch is located in Seattle. Additionally, Fred Hutch is a specialty cancer and hematology center and not an emergency hospital capable of managing acute vaso-occlusive crises. The suggestion conveyed a lack of viable local care options and contributed to my distress. Over the course of four days in severe sickle cell pain, I was later told that more effective pain management could have been initiated earlier in my stay, which was extremely frustrating to learn given the severity of my symptoms. Following comments made by Dr. Siebert regarding my pain management plan, I experienced an intense panic attack triggered by distress and perceived lack of appropriate care. A Code Grey was called in response to my emotional distress. Shortly afterward, Dr. Siebert returned and asked whether I had ever been on a PCA pump before. This raised several concerns: * We had previously informed care staff that PCA therapy has historically been the primary method used to control my severe vaso-occlusive crisis pain. * This information is documented in my medical record. * The question suggested that my documented care history may not have been reviewed. * It also appeared to contradict the earlier statement that PCA therapy was not available at this facility. These inconsistencies in communication, lack of continuity, and apparent failure to review documented treatment history have contributed to unmanaged pain, heightened anxiety, and significant emotional distress during an already vulnerable medical crisis. I am requesting review of: * continuity and coordination of communication between providers * review and utilization of documented pain management protocols * clarification of PCA availability and alternative pain control strategies * patient-centered communication practices during high-distress situations * care escalation protocols for patients with severe sickle cell pain My goal is to ensure that care is coordinated, evidence-based, and communicated clearly so that future patients do not experience similar distress during crisis treatment.

I have been a MultiCare patient for 5 years, always bringing my children here too. I have never…read moreonce complained or requested controlled medications--until this appointment, my very first with Dr. Show (my regular PCP was unavailable). I disclosed a traumatic experience for the first time and, while crying and extremely vulnerable, asked for short-term help with severe anxiety. Dr. Show responded by sighing audibly with an "ugh", as if my distress and request were a burden or annoyance. She shrugged off my concerns, dismissed why my current medication wasn't helping, and then bizarrely pivoted to complaining about how difficult it is to find a psychiatrist for her own daughter--turning my traumatic disclosure into a comment about her personal frustrations. I felt blatantly treated like a drug seeker despite my long, clean history. She offered zero empathy, zero alternatives, and zero support beyond suggesting I "take an extra pill" of the medication I am currently taking (which I'd already said wasn't sufficient). The entire visit left me re-traumatized and far worse than when I arrived. No one from the clinic even bothered to check on me afterward. This was not poor bedside manner--this was a complete failure of compassion and professional boundaries. I have filed formal complaints with MultiCare leadership, the Joint Commission, and the Washington Medical Commission. If you need genuine, trauma-informed care for anxiety or mental health, avoid Dr. Michelle Show at all costs.

RUDE and UNPROFESSIONAL doctors! Your doctors and assistants…read moredon't know how to work with toddlers!! They got my kid crying and at the end doctor called him hysterical. It's not the kid hysterical it's your "doctor" who doesn't know how to work with toddler. We came with a bitten lip and I asked to explain me how to take care of it. They started by taking the vitals with finger clip and my kid didn't like it the assistant spent long time trying to take vitals while I was holding a crying baby who doesn't want that clip on his finger. After that the "doctor" came and tried to listen his lungs and check ears! Why? We came with cuts on his lip! They made my kid frustrated and wanting to leave in an instance from your building and run from your specialists. I will never be going to your place with RUDE and UNPROFESSIONAL personal!!!

DR.khan is the best thank you big thanks Always kindly and…read morebest take care of me Very Professional. I won't go anywhere else.

The buildings are older, and because it's a large hospital, it can get quite busy. There are plenty…read moreof parking areas, but drivers often weave through the lots quickly and somewhat carelessly, which can make arriving for appointments a bit stressful. The garage parking could really benefit from clearly painted lane markings to help prevent near-misses and accidents. As for the staff, hospitals can be hit or miss, but I've only ever encountered kind and professional doctors and nurses here. Whether I'm attending my own appointments or supporting someone else, the waiting areas are generally bright, comfortable, and equipped with water dispensers and TVs. Wait times can be long, so it's a good idea to bring something to help pass the time. While signs ask patients not to use phones during appointments, staff don't seem to mind if you use your device while waiting.

I am going to sue them for malpractice they are understaffed and overworked I had a…read morelife-threatening condition and intense abdominal pain I arrived in an ambulance and they made me get off the gurney and sit in a very uncomfortable chair in a waiting room for six hours of an intense pain and then took me into an emergency room did a cursory look at me and sent me home with muscle relaxant when I had a life-threatening condition of a blood clot and abdominal blockage this was in my file I had done a test a week ago that showed this they sent me home I could've died and they never even admitted me until these people who own this hospital staff up and start putting patients before money I would never go back to that horrible place again

Stunned after visit with new PCP at SVH. My previous PCP also at SVH. Has been treating me for 4 to…read more5 yrs. And the unsafe & potentially dangerous mistakes & regular care are coming to light now.

This is specifically for the ER. The doctors there during business hours and PT are great…read more I used to be a resident of Snoqualmie and still have a PCP at the Ridge clinic despite moving back to Seattle. I have used the ER here on multiple occasions as it's much faster and at least used to be a caring safe place. Unfortunately I cannot say this anymore. I had a concussion and went in on a Saturday night. The nurse was immediately suspicious of why I would go to Snoqualmie instead of a closer hospital. I had been having erratic moods and memory loss since the injury which is what tipped me off to go to the hospital. I was sobbing and apparently crying is a mistake and will get you labeled as "dramatic" in the care team notes. I was also noted for having "poor eye contact". I am also on the Autism spectrum but neither myself or my partner thought we needed to explain that as I have suffered concussions before and been escorted to Swedish by paramedics last year but since I'd been ok that time I'd been waiting to go until my symptoms became dangerous. I have having difficulty walking and passed out briefly attempting to back out of a parking spot. Luckily I hit a speed bump and not a person or another car which made me sit up from the steering wheel where my head had been resting. My moods were also becoming more erratic and uncontrollable. After this I called my partner who was out of town but got on the first plane to take care of me. In retrospect this was probably when I should have just called 911 but you don't think so good when you get hit on the head by a hunk of wood and fiberglass (sailboat accident). Since it was late on a Saturday night and we were both worried, we opted to go to Snoqualmie rather than risk a long wait time in Seattle I tried to explain this to the nurse who insisted I hadn't lost consciousness, I had simply "blacked out" probably due to disassociation from anxiety. WTF? I've grapple with anxious since I was a teenager. It never made me hit something with a car. Also she was critical of my choice to go to all the way to Snoqualmie if I was worried about my health. In the room she found last year's concussion and MRI and said "your MRI two weeks ago was normal." She had the year wrong. I had gone to Swedish in 2024. She did not like being corrected. She also looked at my medication history and noted that I had received medication for an addiction issue. At this point I believe she decided I was not worth any further time. The doctor came in and immediately lectured me for driving to Snoqualmie instead of another hospital and gave me a long list of all the other places I could have gone instead from UW to Virginia Mason. She said they didn't have anyone to do imaging here and when I asked if I should go to Overlake she told me I didn't need imaging and should just take some Tylenol and go home. At this point I fell apart to say the least. No one had listened. All I received was a lecture about how I made the wrong choice in hospitals. I was angry and bawling at this point. None of the symptoms I'd been concerned about concerned them. Contrasted to last year at Swedish where they were exceptionally cautious and tested everything and my symptoms weren't even as bad. I had an Autism meltdown in the parking lot and was told to leave by security. Neat. It's been a week later. I've seen two separate doctors one who ordered imaging and one who has recommended going back to the ER as things are worse, I still can't drive. I can barely sleep, my coordination is worse and my moods are still erratic. At this point my partner has had to return to work in another state and I'm exceptionally nervous about visiting another ER. Apparently I do not present as anything other than a dramatic anxious middle aged woman with poor eye contact. I'm pretty traumatized and afraid to seek care anywhere. Is this standard care now? Well I be treated like this if I go to another hospital? Unfortunately I'm going to have to find out. I certainly won't be returning to Snoqualmie Valley. I'm apparently not welcome there anyway for living 35 minutes away. It was a humiliating experience and made me feel worthless and unworthy of care. The current team at the SVH ER has no compassion and could care less if you're unusual in any way. I used to go to SVH because I felt safe there. Never again. I'm very sad to leave this review. Snoqualmie was my favorite home and I hate to have to leave such a low rating for a place that has nursed me through ankle injuries, life threatening infections and other odd urgent issues. I only hope I recover from this head trauma and have not been damaged by negligent, judgmental care.

I love this small emergency department, the quality of care in my experience has been excellent…read more Very attentive staff and super efficient service. Had ultrasound and CT performed today here and got the results in 20 minutes or less.

Their customer service is terrible and their front desk staff is rude and show zero compassion for…read morethe patients. I'd give 0 stars but it forces you to pick.

Is it just me, or are all the women on staff just BEAUTIFUL... I went in super Upset after a long…read morecrazy day dealing with L&I.. I lowkey forgot about all that stress when I walked in triage. All started with you RN. Patti. Thank you for listening

We went there a couple of days ago. There were a lot of cars in the parking lot, but we got right…read morein, minimal wait. All the staff was very nice, our nurse was awesome. I am sorry, I wish I had her name, but I don't. I will just call her RN Awesome. We did have to wait for some test to be ran, but the overall visit was pretty quick, and staff kept us well informed. While I hope to never go back, if I do need emergency services, that is where I will go.

I haven't even been seen here yet, and I am already dreading it. I'm about to have my ND send my…read morereferral to Seattle and will just have to stomach the drive. The receptionist who handles the phone and faxes is abhorrent. Imagine being the front line for a place that is supposed to issue care and being a short-mouthed drone devoid of any emotion. I've called to verify my referral for cardiology so that I may get answers in what is going on with my heart, but she keeps claiming that no fax has come through. She said that yesterday, but in fact the fax had come through because they sent a response back to my ND needing clarification on something. She responded back at 3pm yesterday. When I called to confirm today, she immediately said no, I informed her I verified with my ND and mentioned the back and forth yesterday and she still said she didn't have them, that she manned all the faxes so she would know. Firstly, lose the attitude. Maybe you made a mistake, you're not going to take 3 seconds to double check? SHE NEEDS TO BE FIRED and work in a job where she doesn't deal with people. **Editing to add: Two stars given back for the OTHER receptionist I talked to that helped me to figure out what actually happened with the fax, rather than just write me off. They need more of you.

My family member delivered their first baby here via planned c-section. She and her husband are…read morevery pleased with the staff and their experience here. Their nurses were very friendly and the lactation specialists helpful. There was one cranky nurse they had to deal with in the middle of the night but they sent her on her way. No time for that. Other than that one, they have high praise for everyone they encountered. The recovery suite was a good size with a sofa for dad to sleep on. He stayed the entire time. Mom's meals were included in the cost of the room and dad's were a bit over five bucks. Order by phone or app and the meals are delivered to the room. Sweet. Free parking in a bunch of lots or garages are scattered around the building. Signs direct you. The campus is huge. It's hard to know which parking lot is near where you need to be and then once inside finding your way around requires directions, even with signs pointing the way. Guests are buzzed into the birthing area. There is a comfortable area right inside the door with couches and tables and chairs. It's a beautiful, modern section of the hospital.

The ER at Virginia Mason was top notch! Great care and very knowledgeable staff, couldn't have made…read moreit through the weekend without their assistance with a kidney stone attack. They did not question my intention or that I was in pain, really lovely humans!

ER visit on a Saturday Morning. No wait to be checked in, triaged or put in a room. Friendly and…read morepatient staff from start to finish. Team got to work right away with EKG and Dr. Mac, an energetic MD with great listening skills sent us for a CT scan, gave a mild but effective pain med, and the got us the care we needed. Everything was just right, quality of care was excellent, nurses kept us informed and we knew what was next and how long. Great communication. Thank you VMER!

I like this ED as it's not busy at all and you get seen right away…read more My son went there when we first moved in after he broke his toe so he got seen right away. I went there few days ago as I wasn't feeling well thanks to Covid. So I got seen right away, they did all the tests they need to do to rule out clots in the lungs as well pneumonia. Doctor was super nice. The nurse who took care of me was super nice as well. I was in n out within two hours or less even. Took my mom to the same ER two days ago as she is 80 years old and she got Covid. She want feeling well so I was worried since her sodium level drops suddenly. Dr did amazing job as well addressing all these issues. Send her home with the Covid medicine. The nurse was kinda of rude at first not sure if we came in at the wrong time so he was having a bad time. But after the Dr checked my mom the nurse become nicer. Overall I have nothing bad to say about this ED. Thank you everyone who took care of me and my mama!

I ended in their ER room because Swedish Urgent care don't have an EKG machine (lol!)…read more Very quickly, they ruled out that my symptoms - chest pain, dizziness, shortness of breath - are not related to a heart attack. They released me without any clear explanation what's going on, and warned I will receive three separate bills. Since then, for the next 10 months, I'm receiving a bill after bill. There are around 4 or 5 so far, amassing for over $3K total. After insurance, of course.

Friendly, professional and caring. The security team is great. There to protect patients and…read morevisitors alike. Very personable and helpful.

Sadly my experience was very poor. The 3 women at the er desk never got off their chairs for the…read moreentire 1 1/2 I waited for a 5 min procedure. When I asked a question regarding status and how much longer it may be, the response each time was " I don't know" I will remove the stitches myself. Absolutely no sense of urgency in this ER. Not 1 person in the waiting room got called to recieve service. The desk help should be ashamed and embarrassed. I never got to see a tech or doctor and ended up leaving.