always friendly with walk-ins, fast service and friendly personnel…read more waiting time is really short and doctors very professional

Please see the pic from the posting on submitted on October 3, 2025…read more I was suffering from vertigo again and as usual could get in to see my PCP so as always I rely on the care of the doctor at Pioneer Physicians. I was seen by Dr. Sanoufa! He is really Wonderful in many aspects!!

great care , got me in & out of there very fast ! Office experience was nice & it was clean ! the…read moredoctor always showed me my xray so I can see my fracture!

I DON'T THINK THEY UNDERSTAND THE WORD "URGENT"! So…read moreunderstaffed that you cannot even call to speak with someone... or even leave a message! I wish I could give them ZERO stars. Called them all morning to ask if they still have Covid tests. Got the "assisting others so they can't take the call" message, and to leave your name and number and someone will get back to you. Sounds fair, so I tried, only to get "This mailbox is full and cannot take any more messages." Drove there with high hopes. Only one person at the check-in desk with about 12 people waiting. A woman was in line waiting to have that solo employee check her in, but the employee ignored her and myself to stay on her computer work. The employee intentionally averted looking at us, so we both waited, until I finally left to go elsewhere. She could have at least acknowledged us being there in her line with a friendly, "It will be just a couple of minutes, please". I don't really blame the overloaded lone employee, (I'm sure her day was terrible) but rather THE MANAGEMENT who only has one receptionist working on a Saturday, and most likely, only one physician (?) in back as well to keep their payroll costs down instead of taking care of the community as an Urgent Care should. AGAIN, I DON'T THINK THEY UNDERSTAND THE CONCEPT OF "URGENT CARE" if people are waiting as long as they do! Go anywhere else if you really need to be seen right away - or at least be acknowledged that you are actually there, and that your ill or hurt! A Shameful Practice to say the least.

Dr. Fitzgerald is by far one of the most brilliant and amazing physicians! We have been blessed and…read moreprivileged to have his care for our family! Dr. Fitzgerald is extremely professional and takes the time to connect with families. The level of professionalism encompassed with compassion that he shares is immeasurable. He takes a personal interest in the very best care while offering suitable options and solutions for all of his patients. We are thankful to have found Dr. Fitzgerald! Physicians of his caliber are difficult to find and are sometimes far and few in between. Thank you for all that you do and the care you selflessly offer.

Dr Fitzgerald will be my doctor as long as he's in practice. The reason he is so busy is that he is…read moreone of the few doctors I've seen that really cares about you and wants to make sure you are healthy and he listens to you. So many doctors just look at your chart, your history, throw some pills at you and kick you out the door. Dr. Fitzgerald treats each one of his patients with unique care and patience that is rarely seen these days.

Spectactular family practitioner! Dr. Donnelly delivered my first child and it was a fine…read moreexperience. She is the nicest person you'll ever meet, and you will feel comfortable talking with her about any medical issues. Authoritative, highly skilled and quite sensitive. I would have stayed with this practice had we not moved. Dr. Matt Carducci is her partner and also a great doc.

Dr. Ann is by far the best doctor I've ever had. She listens, she treats, she listens more, she's…read morekind and takes the time with you to explain things. She also has a great sense of humor. I've followed her to 3 practices. She is a far superior Internal Medicine/GP to anyone else in Naperville/Aurora.

Dr Gomez is not only an excellent physician, but he takes the time to talk and listen to what you…read morehave to say. He treats you with respect and is interested in your involvement in your care. He spends all the time he needs to make sure you have a good visit. I have had Dr. G as my doctor for over 10 years and he will continue to be my doctor and my sons as soon as he is old enough.. highly recommended!!

Dr. Gomez was both my wife's Dr. as well as mine for a few years. He was always polite,…read moreprofessional and friendly. Additionally, he would promptly return our phone calls after hours. Had we not moved out of state, he would have continued to be our Dr. We would give him (10) stars if we could.

Excellent physician. I have been seeing him for a couple of years now and have yet had to wait…read morewhen I have an appointment. Covers everything with me in detail. Just what I want in my doctor.

dr towers has been my pcp for 23 years. he has always been attentive and caring. his staff was…read moreresponsive to phone calls and setting priority for me as a long time, now senior and disabled patient. dr towers handled the transition from hospital and pt following a catastrophic and near fatal accident 5 years ago. i am grateful for his care. unfortunately since duly took over from dupage medical group, getting access for visits to ensure timely authorization of prescriptions renewal or routine care as defined by medicare and bcbs ppo supplemental is filled with obstacles and frustration. expect to be rerouted to urgent care or immediate care. good luck getting an appointment there. plan on being treated by medical personnel who do not know you or your medical history. there appears to be no way around this unless you happen to have an annual checkup scheduled. expect to wait two months for that. it is the only access you can have now to this fine doctor. duly system is a hindrance to quality care.

Last year 2022 I took my daughter here because of intense back pain. They immediately told me my…read moreinsurance would not cover the procedure that the doctor needed to do without even calling them. They wanted all of their money upfront. So I paid $800 dollars to try to help my daughter. They still billed the insurance AND got paid by them. They never said anything to me about it and still tried to bill me. In the end they owed me! It is a small amount almost 9 dollars, but still. Guess what! after numerous phone call, they still have not sent me the money!!! What a joke, and BTW all the procedures did was put my daughter in more pain and even caused her to not be able to use one of her legs until the next day, scary! Stay far away.

This place is Terrible. They do not care about your time, only their time matters. The staff is so…read morerude that they made my wife feels bad for being in pain. There is no patient care given here. I wouldn't even take the Family Dog to this place.

Time to get the TaTa's checked people! I was in and out within 10 minutes. No wait, no fuss. I was…read moregreeted by the receptionist, asked a few questions, signed a couple of forms, provided insurance information and picture ID, then on to the back for my mammogram. The office is nice, clean and quiet.