Worst customer service ever. Ok for oil change almost all service I've had I have to go back and…read morewait 15-30 minutes in line to correct. I'm over these guys.

They have always treated us well. No complaints. Pretty…read moregreat crew. They call if they come across an issue and offer suggestions on solving the issue. Very reasonable and top notch quality!

We were an hour into a 9 hour drive to the UP and my engine temp gauge was as fluctuating wildly…read more After reading the couple of 5 star reviews, I chose ABS to take a look if it was possible. They took a look at it immediately, did not make me feel silly when it was a simple fix and were extremely friendly. It is very clear that everyone enjoys working there! Thank you for helping me out, and for anyone looking- I highly recommend!

The owners fantastic!!! We were traveling in from out of town, headed from DTW to Traverse city for…read morethe weekend but our rental got a flat :( Luckily we were close to ABS Auto- even tho they were closed- the owner still helped us out! Within 20min we were on our way. He definitely saved our trip, Big thank you to ABS Auto!

Very nice folks & great work! Clean place just small... We totally reccommend this shop!!!read more

Very poor service. Pickup the car had a new issue took it Marc said he didn't what the problem was…read more Car was damaged on his hoist. Had to take it somewhere else to have it properly fixed.

Excellent customer service! Had an issue with the oil change. I contacted Dean Arbour and they…read morepromptly contacted me and gave me a refund. Dean Arbour said they would address the issue. Mistakes happen, would use this business again.

We took our vehicle to get an oil change and tires rotated. We did not have an appointment so they…read moretook it to the quicker oil change place not at service department. It took way longer then expected. 2+ hours. They did wash the vehicle when they completed the job

By far the worst service experience I have had at any dealership in my lifetime. We have several…read morehomes with cars in each location. I recoil in fear if I have to go back to this place. I had hoped last year poor experience was an anomaly, now I think it's just a feature of this dealership. In fact I am more likely to make the drive to Saginaw or elsewhere in the future. They just dont know how to communicate and keep you informed on progress and act like they are doing you a favor when you call and ask for updates.

We were camping and had a tire the had gotten a nail in it, but we couldn't get the tire removed…read more We had it towed to the dealer. Even though there was only one technician work on the Saturday morning they had my husband back on the road in 15 minutes! Thank you for the great customer service

The people are super friendly and the building is very clean. They all made me super comfortable…read moreand helped explain each thing. Highly recommend!

Very fast, and great service! Very clean in the waiting area and friendly staff that will talk you…read morethrough everything

Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

Towing is dispatched through a service with non-English speaking workers. Even after giving…read moregeographic coordinates and a detailed description of how to get where I was broken down I was told the driver could not find where I was. After 3 hours and several calls back to the service I was told they didn't have a vehicle that could tow me and I would have to spend the night in my car until 8 a.m. the next day before anything would be available. I started my service ticket at 9 p.m. They did process my payment immediately, instead of when the tow truck was dispatched, and when I cancelled the service they charged me a cancellation fee. I got another company from a little farther away to come get me and they showed up within 20 minutes and charged me over $100 less than the quote from A Plus.

Efficient, friendly and fair prices. What more could you…read morepossibly ask for?!?! We've had our Nissan Armada's oil and filter changed here a couple of times now and could not be more pleased with the service. Huge thanks to the whole team at A Plus!