Compré dos batas de baño de la marca Calatea, SKU: 41108910, modelo VIENA G, que llegaron el 30 de…read morediciembre de 2025. Al lavarlas para usarlas, noté que se destiñeron y mostraron colores rosados en las fibras, lo que indica una calidad muy deficiente. Al reportar lo sucedido al día siguiente, 31 de diciembre de 2025, a Palacio de Hierro, no quisieron asumir la responsabilidad por el mal producto, argumentando que ya había sido lavado. Es importante mencionar que las batas nunca se utilizaron, por lo que considero que una devolución o intercambio sería lo más apropiado. Sin embargo, el centro de atención al cliente no supo ni quiso ayudarme en esta situación. Les aconsejo no adquirir NADA de la marca Calatea.

La atención al cliente es pésima, son muy groseros y déspotas. Me robaron una tarjeta de crédito y…read moreel ladrón se compró algo de $10,000 y el equipo de seguridad no hizo nada. Eso fue en la suc. de Querétaro. Además venden cosas muy chafas a precios altísimos. Compre una rasuradora y al mes se descompuso.

Compré dos batas de baño de la marca Calatea, SKU: 41108910, modelo VIENA G, que llegaron el 30 de…read morediciembre de 2025. Al lavarlas para usarlas, noté que se destiñeron y mostraron colores rosados en las fibras, lo que indica una calidad muy deficiente. Al reportar lo sucedido al día siguiente, 31 de diciembre de 2025, a Palacio de Hierro, no quisieron asumir la responsabilidad por el mal producto, argumentando que ya había sido lavado. Es importante mencionar que las batas nunca se utilizaron, por lo que considero que una devolución o intercambio sería lo más apropiado. Sin embargo, el centro de atención al cliente no supo ni quiso ayudarme en esta situación. Les aconsejo no adquirir NADA de la marca Calatea. Adjuto las fotos que muestran lo que supuestamente compré y lo que obtuve tras lavar el producto una sola vez.

I've always been bewildered whenever I come into this store jist because of the sheer size and…read moreincredible selection. It is like this place thought about everything someone would want to buy. Whether it be food, clothes, or electronics, this place has more variety than anyplace else. I've been to one other location to purchase clothing, and I actually just happened to come across this store by chance. I actually did need to replace a couple of t-shirts that got torn, so I came to see if they have something similar. Whilst they didn't have exact matches for the shirts I was looking for, they had several more that were kind of close. Really this place is so huge, you are bound to find what you are looking for.

I have a deep, deep loathing for Liverpool, based on their complete and utter lack of customer…read moreservice. I ordered a space heater online, and it showed up WET and in a smashed box. The heater itself was wet, inside its plastic bag, as if they'd fished it out of a flood zone. As my Spanish is not conducive to phone conversations, I've been trying to contact them on WhatsApp to arrange an exchange. Have easily tried 7-8 times, using Google translate to keep the conversation fully in Spanish, without getting any answers. So I tried emailing them with the full explanation and any info they could possibly require, only to get an auto reply telling me to use WhatsApp to contact them. Today I messaged them again on WhatsApp and 4.5 hours later, they finally responded, asking for the same information that was in my initial message. When I re-sent the information, the system had me start all over again! Arrrgh!! I ordered the heater online so as to avoid getting in an Uber and going in-person to their store during the pandemic. As they sent a damaged product, it seems reasonable to expect they would replace the item through their "free delivery" service. I'm probably going to have to admit defeat on this one. So instead of buying in the store and having to shlep it home, I have to shlep the damaged one TO the store and shlep another back. Or just return it and resign myself to being cold for the rest of my life. It wouldn't be so upsetting if I hadn't also bought an expensive washer-dryer and some kitchenware through them, so it isn't like the heater was my only purchase. It will, however, be my last!

Liverpool is one of the few places you can pick up Ticketmaster tickets. I wasn't there to shop…read morebut I was impressed with the huge selection of stuff in Liverpool, as well as how upscale it was compared to the remaining U.S. department stores. I wasn't shopping for anything in particular but happened upon their gourmet food section and bought a few items that I hadn't seen for sale in the states. Aside from the atrocious Mexican Ticketmaster policies on picking up tickets within Liverpool, the actual store was delightful.

Was passing through on my way over to the airport and heard lots of good things about the place. It…read moresurprised me as it is set up a lot like department stores in the old days where you have a full department store with clothing, electronics, toys and all consumer goods, while having a full-blown restaurant built-in. This is no little café, it is a fully competent restaurant serving breakfast, lunch and dinner served to your table. It was a lot like you would expect in Mexico, home cooking, good and at a fair price. Customer service was excellent and the entire location was spotless as far as everything I saw. Would definitely recommend!

Amazing place! It's located not in the best part of the city, but I love the food and service…read more People are very kind and helpful. We took my husband's family out for dinner and were pleasantly surprised by the quality of the meals. The only reason I don't give 5 stars is because we had to wait 20 minutes to get a check and never got a box to go as was asked.

Stopped in for the cafe and view on the 7th floor overlooking the museum - stunning! As expected,…read moreprices were a little high but it was a nice place to get a rooftop meal for a little wait. I got a ham and cheese croissant and frozen chocolate frappe drink - the food came out fairly quickly and it was a nice stop to rest our legs from all the walking!

How nice to see a Sears while traveling in CDMX ! Well, of course the word is out to go to the 8th…read morefloor cafe to see the stunning Bellas Artes building. We all went up in a very slow elevator, however there is an escalator as well. In fact, on the way down, we enjoyed the view even better than up top where you had to scoot around the row of people at the ledge either eating or taking photos too. While here, we did eye some jackets, but in the end, came for the views !

I came El Nuevo Mundo because I saw they had fabric in their window. I had walked from our hotel to…read moreRepublica the Chile Boulevard to some fabric stores I googled, and was disappointed to find them closed. I am a self proclaimed seamstress and everywhere I go, I must visit a local fabric store. Fabrics here were super cheap. They had everything ranging from low-quality to super fancy fabrics. You chose whatever fabric you want or point it out to someone, and they cut it for you. They don't hand it to you, they keep it behind a counter. You pay for everything together, no matter how many different people you got fabric cut with. I don't know how they keep everything straight but they do, I was able to get some great finds for little over $40 dollars. I am talking about yards and yards of fabric at least 20. I was super happy. Will be back for sure on my next trip to Mexico City!

Coming to Mexico for the first time for a destination wedding was exciting. But that feeling…read morequickly disappeared and turned into despair after unpacking at the hotel and determining that the pants to my black suit was still as home. The wedding was in two days, what am I going to do? How was I going to get a black pair of pants in a foreign land? Checking with the porter/doorman at our hotel, he recommended the department store across the street and that I should be able to get a pair of black dress pants. The next morning, I headed to El Nuevo Mundo for their opening at 10am. I headed to the men's department and the vestir, dress clothes section. I looked through the pants racks and found a pair of black pants that was similar to my suit. The pants were not hemmed and the clerk had me try on the pants and measured me for hemming. He said it would be ready in an hour. I paid for the pants and came back in an hour and my pants were ready for pickup. The pants were just a shade lighter than my suit, but it was close and it saved me for our friend's wedding. The service at El Nuevo Mundo was great! With my limited Spanish, the clerk and I were able to get me the final product in one hour. Oh, the hemming was included in the cost of the pants. The cost? $16US. What a deal! So great our hotel doorman recommended El Nuevo Mundo.

Three floor mall with nice stores and some decent places to eat. I think every hour there's a water…read morefountain show on the lake side (lago). Even though it's not a natural lake, people were oogling over the show. Self parking is pretty easy and cheap. I paid about $20 pesos for an hour.