I have a deep, deep loathing for Liverpool, based on their complete and utter lack of customer service.
I ordered a space heater online, and it showed up WET and in a smashed box. The heater itself was wet, inside its plastic bag, as if they'd fished it out of a flood zone.
As my Spanish is not conducive to phone conversations, I've been trying to contact them on WhatsApp to arrange an exchange. Have easily tried 7-8 times, using Google translate to keep the conversation fully in Spanish, without getting any answers. So I tried emailing them with the full explanation and any info they could possibly require, only to get an auto reply telling me to use WhatsApp to contact them. Today I messaged them again on WhatsApp and 4.5 hours later, they finally responded, asking for the same information that was in my initial message. When I re-sent the information, the system had me start all over again! Arrrgh!!
I ordered the heater online so as to avoid getting in an Uber and going in-person to their store during the pandemic. As they sent a damaged product, it seems reasonable to expect they would replace the item through their "free delivery" service. I'm probably going to have to admit defeat on this one. So instead of buying in the store and having to shlep it home, I have to shlep the damaged one TO the store and shlep another back. Or just return it and resign myself to being cold for the rest of my life.
It wouldn't be so upsetting if I hadn't also bought an expensive washer-dryer and some kitchenware through them, so it isn't like the heater was my only purchase. It will, however, be my last! read more