This medical supply works only till 5 PM and even if you walked in while they were still open, even…read morefew min, girls would start asking you to come in tomorrow instead of helping you, which isn't convenient or respectful to the time of those who comes there to get medical supplies. There were several helpful girls like Sabina and Dasha, but Tanya and some new one (Luda if I'm not mistaken) have attitude problems and argue more than they help customers, so have to take a few stars off. If not for these issues I'd review this supply with 5

Friendly family business with great variety of products. If something isn't available at the store…read morethey are glad to find and order exactly what I need. Especial thanks to Dasha that is always goes an extra mile to help. Thank you from Bella

Great customer service. My mom receives her incontinence supplies from N&L. The staff is very…read moreknowledgeable and takes time to answer questions. Deliveries are always on time and correct, this is a big deal for me, as I don't want my mom to run out of supplies. The selection of medical supplies is second to none. I do price comparison when shopping for anything, and they definitely can beat the competition. I definitely recommend giving N&L a try, you will not regret it.

Amazing medical supply office, always very helpful and has great care for their patients. I have my…read moresupplies delivered to me and the orders are always correct and the drivers are very friendly as well as the entire staff. The staff speaks English and Russian which is very also beneficial. I can't imagine getting the supplies I need from anywhere else!

Superior customer service - interacted with Lena who could not have been more patient, professional…read moreand incredibly helpful ~ she took time to explain clearly and in detail, the answers to all our questions (and believe me, there were several !!!) she is equipped with solid, in-depth knowledge of processes and necessary steps to get your items & equipment, which allows you to relax ever-so-slightly with the feeling that what you need is being handled well...all throughout she remained very kind and pleasant...wish there were more Lena-like people to deal with out there! Highly recommend working with this business with no hesitation whatsoever.

THEY ARE EXTREMELY POLITTE AND VERY INFORMING WITH SUGESTIONS...Would certainly recomend this…read morebussiness to anyone in need of medical supplies..They are a blessing to brooklyn ny..

I have had a very disappointing experience with this medical supply company. They consistently fail…read moreto deliver medical supplies on time, and deliveries are often delayed by a week or more. Most recently, they reported to my Medicare provider that my supplies had been delivered at midnight on a Sunday. However, the package was never delivered. This kind of inaccurate reporting and repeated delays is unacceptable, especially when people depend on these medical supplies for their health. I hope the company improves its delivery service and communication so other customers do not experience the same problems.

Walked in to purchase crutches, they helped me pick out what's right for me and made sure I walked…read moreaway with my purchase satisfied, will be back again.

This company is billing insurance and then not delivering the medical equipment. I'm in the process…read moreof reporting them.

Please so not use this place. Horrible, very poor…read moremanagement and they string you on with no outcome.

The staff here are completely incompetent and do not follow through on corrections. Had to…read moreconstantly call them to find out why my supplies were not shipped. Even though they were told correct insurance information they continued to have the wrong information in their system. The person on the phone said I would need to have Medicare call them! Everyone knows that Medicare doesn't call anyone. Their insurance dept did not bother to correct the error in their system, even though they were called a month earlier that it had been corrected in the Medicare system. I have the same problem in that they have no follow up and you have to constantly call them. When you do call they give you wrong information. If I could give them a 0 star I would. Again, stay away from them!

Would give zero stars if it were possible. I've been waiting three weeks to receive my diabetic…read moresupplies. My doctor sent the exact prescription over with the precise details. I waited a week to call to give them time to get the insurance approval etc., when I did call back I first checked with my insurance to make sure they approved everything. They did! Borbas said they never received anything. I got Borbas and my insurance on a three-way call to prove yes, they sent over the proper documentation and approval. Borbas says they'll ship my meds. Then, days later, I receive a voicemail (always at EOD so I have no time to call back before they close) from Borbas about not knowing which of my meds they need to ship. Either they are incompetent and can't read the script I SAW my doctor send over that included all the specifications, or they are deliberately wasting my time so they have an excuse for their own delay. I leave a voicemail, never hear back, so call back a third time and give them the specifications, again, for what I need. That was three days ago now. I called today to ask for an update and apparently they have no idea what's going on with my order. This is unacceptable. These are my DIABETIC supplies that I rely on to survive. I cannot emphasize enough the physical and emotional pain that not having my supplies causes, and the stress that this level of incompetence has on me. Also, it sounds like I'm speaking to a 10 year old on the phone. I never ask for a manager but today I did and of course, to no surprise, there was no one there to help.

Great staff, excellent prices, earnest care. Natasha is the team member who stands out as one of…read morethe kindest human beings in the world. She is a truly astounding lady. Her good will shines bright. Her charm and gentleness are out of the ordinary. A deepest bow to a worker so generous with her time and effort.

Bunch of derelicts very rude enjoyed getting my business for decades and never ever wanted to give…read moreme their corny Monopoly money a dollar for each medication I would have them make total $6 bucks a month they would play stupid never put the funny money in with my meds ( inside the bag,) i cut them clowns off ) they won't ever get my business but everyone else would get it! I go across the street Pharmacy 7 very professional they have a bakery on the premises and better food and I get $6.00 for giving them my business stay away from sneaky ppl that are unprofessional rude,

Rainbow Medical Supply should not be providing services to patients or individuals with…read moredisabilities. I contacted the company to have my wheelchair repaired and was charged $150 for a service visit. The technician incorrectly diagnosed the issue as a battery problem, which it was not. In addition, two wheels required repair. After the visit, the wheelchair continued to malfunction and eventually stopped working. I contacted the company for two weeks daily, requesting a follow-up visit. During this time, my calls were not returned, and no appointment was scheduled. This company serves individuals who depend on medical equipment for mobility and daily living. The lack of professionalism, responsiveness, and adequate service is unacceptable. No patient should be treated in this manner.

Rainbow Medical Supply at 63-22 Austin Street, Rego Park, has been providing my mom with delivery…read moreservice for an extended amount of years. Yelena especially is an absolute pleasure to work with. She consistently answers all of my calls, any questions I may have, as well as delivering supplies as needed. The staff at Rainbow supply has also been quite cooperative and friendly and I have never run into any issues with anyone. As such I would recommend you reach out to Yelena as more than likely she will provide very professional services to you, as she does for my mom.

My union would have reimbursed me had the business given me a written bill of the fact they made me…read morecustom arches as opposed to selling me over the counter arches. Twice theyrefused to do it. Finally after a month of trying, the lab gave them a report. They then faxed me the bill saying they made custom arches for me. I paid $150 but the bill said I paid $120. Rather than another week of disputing their actions I gave up. In addition as a medical supply place usually dealing with elderly or frail people you would think the workers would wear a mask. None of them did or seemed to care. One of the ladies told me she had antibodies because she had gotten Covid. I would not recommend going here.

Friendly medical supply with big selection of products Very…read moregood quality and accepts my insurance