I came into Silver Lining Jewelry & Loan looking for an engagement ring, and my initial experience…read morewas excellent. Sal helped us from the moment we walked in, showed us several options, and took the time to answer our questions. We eventually settled on a ring and agreed on a price. To be clear, Sal had nothing to do with my one-star review.
Because my bank wouldn't allow a charge of that size on my card, I had to return later with cash. About a week after my conversation with Sal, I came back ready to purchase the ring. This time, I was greeted by a different employee, a woman with white hair whose name I unfortunately did not get.
After I pointed out the ring we had selected, she immediately told me that it was "probably not the ring" I was referring to. She then informed me that the ring was actually priced approximately $2,000 higher than the amount I had been quoted. A small discrepancy of $100-$300 would be understandable, but a $2,000 increase is significant and difficult to overlook.
As we discussed the issue, Sal happened to come out from the back. The employee (The woman) began explaining why the higher price made sense, stating that if they sold the ring at the original quoted price, they would essentially be "giving it away for free." Considering the agreed-upon price was still $4,600, that explanation did not sit well with me.
I may have misread the situation, but it seemed as though even Sal was uncomfortable with how the conversation was being handled.
In the end, I acknowledge that I should have requested a written quote, and that's a lesson I'll take with me moving forward. However, the experience left me disappointed. What started as an exciting purchase for a major life moment ended with confusion, frustration, and a lost sale. Unfortunately, it also left a negative impression of a business I was initially excited to support.
Edited:
After reading the business's response, I'm even more disappointed than I was originally. First, my name is not Jesus, yet that's who they addressed in their reply. Second, nowhere in my review did I say that I found or purchased another ring, yet they responded as if that had happened. It honestly feels like they either confused me with another customer or didn't take the time to carefully read the review they were responding to.
What bothered me most about the original situation was the lack of attention to detail and accountability surrounding such an important purchase. Their response only reinforced that concern. If a business cannot accurately identify the customer they're responding to or correctly understand the details of a review, it raises questions about how carefully they handle other aspects of their business.
I understand that mistakes happen, and I appreciated the acknowledgment that the price quote was incorrect. However, this response created even more confusion and frustration because it appears to be based on assumptions rather than the facts I actually provided.
If there were an option to give zero stars, I would seriously consider it. What should have been an exciting and memorable experience shopping for an engagement ring became a frustrating one from start to finish. For anyone considering doing business here, I would encourage you to get every quote in writing and verify all details before making any decisions.
