I walked in to MSM to see if they could help me with my project. I was looking to do an entire driveway, patio, walkways and outdoor kitchen. I met with the daughter Marina who set up a design appointment with her mother, Marilia. I thought things went well. This was a pretty big project and she seemed very interested. I mentioned to her how I had been in touch with other contractors who came out to look at my job and I never heard from them again. They never got back in touch, answered calls or emails or provided a quote of any kind. I just never heard from them again. I mentioned that I thought it was because business and the economy was getting too good and that too many business owner take that for granted. She went on and on telling me how they are a family run business, how they can help me transform my outdoor living space, how they cut out the middle man, how their pricing is fair, how they value their customers and listen to them and on and on and on. After two weeks of not hearing from them with the quote she had promised, I reached out via email. I waited another 4 weeks and never got a reply to my email or any type of follow up or follow through regarding my project. This was a huge waste of my time even though I mentioned up front how disillusioned I was with the lack of follow through of other contractors. So even though she promised me they were "different", the truth is they are not. Don't waste your time. Find a company that truly does value their customer and actually replies to emails and follows through with what they said they would do. I did, and I am sure I am better off for it. If they can't even follow up with a simple estimate or a reply to an email, I am sure they leave much to be desired in all the other areas as well. read more