(Review based on the bird department)…read more This place was absolutely FANTASTIC! I'm not a bird owner, just a person who likes to hang out with feathered friends every once in a while. The staff for the bird section was absolutely wonderful and answered all the questions we had. It's very important to consider that THESE ARE LIVING BEINGS. Treat them with respect, handle with care, etc. If you choose to handle the birds, there IS a possibility of you getting bit, clawed, pooped on, etc. and it's NOT anywhere close to zero. I advise being especially careful with the macaws, who bite HARD. They have very strong beaks, muscles, and claws that can easily punch holes in skin and scratch. Even the smaller birds are quite nippy, but aren't as likely to break skin (though they certainly do sometimes). Most of the nipping and biting can be attributed to affection, but is just as likely to cause infection (a fun play on words, but still true!). If you don't know how to handle birds, do not go in expecting to come out a professional, or go in with the expectation of all of the birds immediately loving you. These birds see upwards of hundreds of people a day and likely have no idea what to expect from you. I recommend talking with the employees, who I can't guarantee are all as nice as the people we talked to, but likely know the birds at least a little bit, and can help children and people wanting to interact in a safer way than just involving without caution.

I should have listened to the reviews and looked for another store…read more I have been looking for a parrot to bring into the family for a while. I've done plenty of research online, but this was my first time going to look at birds in person. Seeing this was a family run business, I decided to bring my business here rather than a big box store. Big mistake. Almost everyone working seemed to be stuck up teenagers and young adults. My family was in the store for about 30 min and not a single employee offered any assistance. Not even a simple hello. The bird section was absolute chaos. There's TONS of birds jammed into a small corner of the store which seems to be, by far, their most popular animal. The aisles are cramped and it's hard to hear anything with all the birds chirping away. There were 2 employees feeding/ tending to birds. They were pretty much ignoring everyone. I tried to ask a few questions about different species, yet I felt like an annoyance to them.. then I simply got told, if you're new to birds, just get a cockatiel. The guy wouldn't really give any information on any of the other species. I'm trying to make sure I have everything I need in my home before buying a bird, but it seems like they'd rather you just pay $$ now and quit bothering them. There's a bunch of signs up saying NO PICTURES everywhere. It felt like a prison with the wide variety of threatening signs all over the place. I did notice the cages seemed very over priced. An A&E cage I saw on Chewy for $300 was marked up to like $700 in there. The cockatiels were a couple hundred dollars more than Pet Smart. I wanted to avoid going to somewhere like Pet Smart or Petco to get a pet bird, but after this experience, I'll just take my business there. At least they have employees that seem like they care about helping customers. It's a shame to see a local business that can't provide better service than corporate big box stores. If it wasn't for your exorbitant prices, I suspect you'd be out of business by now.

Used the boarding for a cat. A++++ 10000 stars! The staff was wonderful. Kept me posted on my…read morecat. They can even send report card with pictures!!! They're great

Care-A-Lot Pet Supply is one of those places that really shows up for the community -- especially…read morewhen it comes to events for our dogs. They recently hosted an Easter egg hunt for dogs, and it was honestly such a fun and creative experience. They had been promoting it everywhere -- in-store, online, and at other events -- so I was actually a little surprised more people didn't come out, because this is definitely one of those events you don't want to miss. They hid little "eggs" throughout the store in small cups for the dogs to sniff out, which was such a cute and thoughtful idea. Inside were all-natural freeze-dried treats, and I have to say, they actually had a really good selection. Lexi had six to find, and watching her go around searching (with a little help from me ) was so much fun. What I also loved is that they made it fun for the pet parents too. They had a little cookie tray for the adults, along with sodas and candy, which was such a nice touch and made it feel even more welcoming and well thought out. And to make it even better -- Lexi ended up being the big winner of the night and won a $25 gift card, which made it even more exciting! One thing I really appreciate about Care-A-Lot is that they consistently put together events like this for the community. They do really fun seasonal events (their dog-friendly Halloween events are always a favorite too), and I would honestly hate for people to miss out on them because they truly put effort into making them special. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one. Beyond the events, the store itself is always a great experience. It's clean, well laid out, and easy to shop, and the staff is always friendly, pleasant, and helpful. I've even used their self-service dog wash station, and that was a great experience too -- very clean, very convenient, and the employees were super helpful. This is truly one of my favorite local pet stores to support. If you missed this event, definitely don't miss the next one. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one

Best pet store I have ever been too. You know how most of the pups in petstores are all cooped up…read morein tiny metal cages? Not here. They are in huge stalls behind glass. They play and always have a bunch of different toys. You can tell this place really cares about the puppies and they are so knowledgable too! The puppies here look healthier than any other petstore I have been too. I know the "adopt don't shop" movement is getting big... but if you're looking for a puppy that you know what you're getting then go here! (They have a lot of mixed puppies sometimes too, so you know they aren't getting dogs from puppy mills!)

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

Groomers are amazing!!! Giving 2 stars due to rudeness of weekend staff in store. Will still…read morebring my dog for grooming services but will no longer shop here. I value courtesy and manners.

I was just informed that the punch card I was given for s only valid if it's punched and also put…read moreinto my account each time I made a purchase. Which hasn't happened. So now the card is basically useless! I'll buy more $100 dog food every three weeks online from now on! Same price and it gets delivered. They told me it's a corporate thing. Whatever!!

If you're visting North Carolina with your canine pals, you should stop at Dognutz and see all the…read morebreed specific and dog specific items they have there. My furry friends and I visited and just loved the selection.

awesome experience! my dogs loved it. attentive employees and wonderful goodies for my girls to…read morechoose from! treats galore we will definitely be back for more! could barely get my girls to leave, they wanted more!

Overall, I was disappointed with my experience. The grooming itself was okay. My dog appeared to…read morehave received a bath, although part of him smelled clean while another part still had a noticeable wet-dog smell. My appointment was scheduled for 10:00 a.m. About 15 minutes before the appointment, I received a text message from a number I did not recognize informing me of a delay. Unfortunately, I did not see the message until I arrived at the store. I understand that delays can happen, but I would have appreciated clearer and more timely communication, especially since the message came from an unfamiliar number. When I arrived, I spoke with the sales clerks and explained that I was frustrated. They were understanding and offered to take my dog for his appointment. They also reassured me that the owner would follow up with me about the situation and potentially offer a discount for the inconvenience. Since I was already running late for my daughter's gymnastics class, I decided to leave my dog and proceed with the appointment. While I was at gymnastics, I received several text messages from the groomer regarding when I would pick up my dog and paperwork that needed to be signed. While I understand the need for communication and paperwork, the tone of the messages made me feel as though I was being pressured, which added to an already frustrating experience. The groomer eventually let me know that my dog was ready, so I asked my husband to pick him up. I expected the grooming to cost approximately $65-$75, but we were charged $94, and that did not include a tip. Given the earlier discussion about potentially receiving a discount because of the delay and inconvenience, the final price was disappointing. While my husband was at the store, he also purchased aquarium supplies. During the visit, one of the sales clerks commented that they liked our pug but mentioned that there had been a woman in the store earlier. My husband explained that the woman they were referring to was his wife. I understand that misunderstandings and delays can happen, and I appreciate the employees who tried to help. However, the communication, customer service, and overall experience left us disappointed. Unfortunately, based on this experience, we do not plan to return.

Quick and simple stop but the woman at the registers were very sweet and got me checked out lickedy…read moresplit. The place was clean and everything seemed to be all stocked for the most part which is always nice when looking for a particular item

What could improve with Pet Smart Lots Furst if all, communicating with your customers and letting…read morethem know that there order was cancelled instead of having the customer worry about the status of their online order. Also please do not charge your customers's credit card twice and blame YOUR SYSTEM without quickly offering a solution. My Dog needed her pee pads and I called to call 2 times and spoke to 3 s representatives and no one seemed to care. I've been ordering my dogs food and other items from pet smart for YEARSSSS and will NO LONGER spend my money in store or online. I will take my money spend it elsewhere due to SEVERAL disappointing customer care experiences..

Great store, great location. Glad they are in downtown Suffolk. My dogs and I often run up for…read morethis that and the other and I have never ad anything but a pleasant experience at this store.

Nice looking store very clean and the sales associates are very helpful. The grooming customer…read moreservice is TRASH! They rescheduled my appointment for whatever reason the first time.(cool no big deal). They asked us to reschedule for another date and then told us the date wasn't available.( why tell me to reschedule for a date that you don't have availability on). Rescheduled again for another date at 10. So at about 9:55 I'm calling to let them know traffic caught me in running about 5 min behind. They don't pick up and the voicemail is full so I can't leave a message. We talked to another associate and they tell us the groomer is not even there yet so you'll be fine. 35 min later they text and say they can't even take us at 11 we have to reschedule.

They always Do a great job! my fur baby comes out looking so cute every time. That is scheduled…read moreahead of time though because they're getting very busy.

I've been bringing my puppy here for at least 4-5 years, and Preppie Pooch always does such an…read moreamazing job. Today was no different. My boy is handsome, smells amazing, and is a happy puppy. Thank you to the entire staff.