To start off I'm a resident of the Thomason area, I attended high school and grade school with who I believe is the owners son Zack. I have done business with mr tire before and have had (4star) Fair service. This date of service took place on 06/01/2021, The reason of service was due to a "Reduced engine power" reading on my dashboard and lack of power on the throttle of my 2011 Chevy Tahoe. I reached out to Mr tire via phone call after they failed to contact me on the sceduale finish time. I was notified at that time that my Tahoe need a new throttle body and throttle position sensor. I was notified by Mr tire that this problem occurs quite often Especially on Chevy Tahoes and other suvs. The work was then complete and I paid $504. The part alone costed me $378. i wasn't told at this time that I was receiving a refurbished part that sometimes turns up faulty (This irritated me quite a bit after paying 500$ / $504.29 to be exact). After calling around and doing my own research you can purchase the same part for $131.99 threw advanced auto or around $135.00 at auto Zone. And those parts I believe Are New not (REFURBISHED!) After coming to conclusions I over paid, I was just happy that my car was fixed. UNTIL the morning after on my way to work in Rockport. Like any morning besides a smaller wallet I headed to work at 7:30am, nearing Walmart my car started to make a chugging sound as before and all of a sudden the engine light appeared and the same message popped up reading "reduced engine power". I was stuck on the side of the road calling mr.Tire. I told them I thought the issue was fixed and they told me to come back in. I then waited four days for Them to Contact me and they failed to do so. I called on the fourth day and was told they haven't had time. I was extremely understanding and nice even tho I was very fusterated with the whole situation. The next day (day 5) I called mr tire and was told once again my Tahoe was all set, I quote "the Tahoe is all set, we drove around for over 30 minutes to make sure". So I then called a taxi paid 20$ and got to mr.Tire. With out any sort of apology or reimbursement for the trouble they handing me my key and sent me away. I then drove about 15 minutes 8/9 miles threw town into Rockport where THE PROBLEM HAPPENED FOR THE 3RE TIME. At this point I was fed up as anyone would be, they failed to fix the problem and I was left stranded once again. I called mr tire And told them once again the problem happened. There reaction was non caring what so ever telling me just to bring the vehicle in again Like it was no issue. People have life's, jobs, and things they need to do! I stated this "im stuck in Rockport, I don't know what the f**k to do" I wasn't yelling, or saying f**k to anyone. As all adults swear when they talk that's how it came out and he knew that. All of a sudden I was told this "We are done fucking dealing with you, BRING YOUR F**king CAR BACK IN AND WE GIVE YOU YOUR F**king MONEY BACK AND PUT BACK IN YOUR BAD F**king part"
I was completely shocked, This was the worse service I have EVER received. I was sworn at Atleast three times, and called a f**king a**h*le when he hung up on me.
Extremely unprofessional beyond believe. No customer deserves to be treated like dirt from these guys.
I will do everything I can to make sure they don't receive any business by anyone I know or anyone that ask me About car repairs.
I am left with the same problem I had in the begging that they failed to fix. Over $500 waisted down the drain, and a huge headache and a mind in disbeleif.
They should be ashamed of themselves and be closed down, I will decide myself and with my lawyer if I shall take them to civil Court for this matter. read more